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Customer support was amazing. Made customizing this quick and painless. I expected this to be a lengthy process and it was made very easy but the person listening to exactly what I needed
I downloaded this app & I'm very excited to use it, I spoke to Praveen from customer support, he was extremely helpful and professional, answered all my questions. Will update my review later when I use the full features.
Love this app! Lots of options, easy to use, and very good customer service. Thank you for your help!
This app is easy to install, it can be translated, and this is a huge thumbs up! The free plan is generous for beginners like me, and if everything is going to work well, I will surely change for the other plan.
This app is truly amazing! I love being able to offer customers the chance to get discounts as well as earning points to get set dollar amounts off of future purchases. I feel the price of the app is very fair, plus they offer a free version too while you are still growing your business. Spoke with Praveen to ask a question and he was happy to help me out and sent over links and everything to make it easier to learn. I am absolutely LOVING this app so far.
I am just starting to use this app, and am loving it thus far! Customer service is amazing and beyond helpful! I can't wait to finish getting this set up to be able to share it with my customers!! They are going to love this new feature I am adding to my shop!! There are so many great features and options to utilize. Easy to set up as well!!
As a customer I love to get reward points when I shop, so it was only natural to offer the same to my customers. My only problem is, I can't get it to work. Whenever I hit 'SAVE', i get a white screen with a loading sign that turns and turns forever. It freezes my browser, I have to refresh, and it erases all the changes I made. I contacted support, they told me I might have automatically signed off. So I signed off voluntarily, signed in again, still the same thing. I just lost 2 hours translating everything to get my page in French, and its stuck on loading... Its very infuriating :( Anyone knows how to fix this ? Thanks !
[UPDATE JULY 21, 2020] We have now released auto-translation of all front end fields for 7 languages. And, also made other enhancements to the language feature.
My name is Akash Malik. I am the founder of Apps Mav.
I totally agree and understand your frustration.
First of all my sincere apologies.
Solution: We will hire a high-quality french translator at our cost and translate and also do a detailed test for you to ensure both you and your customers get an awesome experience when engaging with our app.
I have emailed you as well.
Stay Safe And Regards
Akash
I’d strongly recommend Shopify to take a look at this app and what the developer is doing with the traffic. Several things we were only able to see when we started testing the app: Issue 1 - They are forcing a user to use a logging PIN (the use of this is neither explained or possible to remove) if the user returns to the contest. There are several problems with this - the pin is logging the user in the app itself, not my website
- the purpose of the pin is not explained anywhere, so it’s very confusing - the app generates a new pin with every action a visitor takes, just to add to more confusion
- there is no way to disable this feature even after I contacted their customer service they were not able to do it. Issue 2 - Share on Facebook post prominently displays this Apps name and it looks as if they are organizing the giveaway. There is NO mention of our company name. This was not removed even after we paid to remove their name from the footer. Issue 3 - If you don’t set up a page with the contest on your website the link your visitors will share will only take the new visitors to their app, and there will be no way for the new visitor to get to browse your website. The app is also very limiting when it comes to customization of how it appears on the site. We have tried working with their support team on all these issues and got nowhere.
Hi there
My name is Akash Malik. I am the founder of Apps Mav. My colleagues and I have been replying to all of your questions explaining the rationale (Privacy, Safety, Security, Compliance and Policies of social network platforms) for the functionality and our advanced feature set that you can activate if required.
At the outset I'd like to assure you and the readers of this review that our highest priorities are to help you launch successful campaigns, security and safety of your customers' data, privacy (e.g. GDPR) and working as per guidelines and processes required by social network platforms. And hence all features and functionality have to work as per these priorities.
1. PIN is password protection and as such is only ever required to access secure area that has your customers' personal and sensitive data. So it protects unauthorized access to sensitive and personal data. It is not required for participation in campaigns. The sign up to campaign can also be done on your website- My colleague did explain this to you.
2. As I had explained, we have to comply with policies and technical features of the social network platforms. Else these features will not work. I had also honestly disclosed the white label features in my email to you.
3. I had outlined the steps to display campaign on your store in my email and had also activated this for your campaign - This is a standard feature within our app. I had also explained the 'Smart URL feature'
4. There is a lot of customization that is available and we listen to our customers feedback and enhance the app.
I hope I have been able to clarify and assure all our customers of our support, privacy and commitment to the product.
Stay Safe And Regards
Akash
This app seems to be really, really good, lots of advantages to growing your business. Praveen was very helpful and walked me through tabs I was unsure about. But the overall app seems very user-friendly. I can't wait to see the results, which are very measurable. Great work! :)
I just started using this app so we will see how it goes, but I'm very excited! Customer service has been very kind and helpful, and the app seems very user friendly! Thank you!