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April 2023: I'm updating my review because I do think this is a great tool in terms of possible functionality, but the back end interface is *INSANELY* complicated, to the point that I can't figure out how to use most of the features - there are menu options across the top of the screen, plus all on the side, then you get more options int he main screen depending on what you've selected, and yet none of them seem related to each other, and I can never figure out where to go to do what I want to do. I've also never been able to figure out how to make options like popups or social or email campaigns work. I'm honestly just not smart enough for this app.
I've just been keeping it for the sake of the rewards points button on my homepage, but recently a second widget button mysteriously appeared on my storefront and I have no clue how or why. I can tell it's from this program cause it's showing the same points and redemptions when I log in, but i can't figure out how to change the terrible placement or turn it off. I gave up and just turned off the original widget, but WHHHYYYY would this tool put two different buttons both on my store?
I didn't attempt to reach out for help, because I reaaaaaaally don't enjoy interacting with folks for technical support, especially on something that should be easy, and i'd rather just give up and switch to a different tool. :(
At this point, i can't figure out how to use most of it, so I've decided to switch to a simpler and less expensive tool since I don't think i'm getting most of the use or value out of this one. :(
April 2023- Sorry, to see your updated review and comments. Please allow me to clarify- Gratisfaction is more than a loyalty program- We are developing it as your marketing workspace that will help you achieve many of your business goals. Accordingly, we have many more features planned, which will all be included in your plan at no extra cost. Sorry, that you find it to be confusing. I always encourage our customers to be in contact with us and our team can always guide you and also suggest the usage of the features to your advantage. The ROI with this app can be excellent. Also you will not need many other apps- Accordingly price is very affordable as you'll get great results and features.
I request and urge you to please give us another shot - We will work with you to help you get the best out of this app
Regards
Akash
Founder
Thank you for your kind review! Our team is working on releasing many, many exciting enhancements in 2020
I love this app. I initially used it because it has the Etsy integration but the customer service has been phenomenal. I get quick responses every time. I love that this app is pretty in-depth and not too complicated for my customers.
Easy to set up and great customer service to help you with any additional questions. I would definitely recommend!
Excelente aplicativo com inúmeros recursos, a equipe sempre responde os chamados o mais rápido possível.
The App was recently installed with great features. Customer service has been extremely amazing and helpful.
This app is great! I tried more than 3 referral apps, but none of them goes through the extreme detail that Gratisfaction does. Not only that, but their customer support is extremely good!
Like this app for prompt customer service. The app has all cool features to bring shoppers in multiple ways. I am new and will give insights on those features later down the road.
Great app !!! we're using to launch our Referral program and it's been working good, and very prompty support received.
Absolutely love Gratisfication.
Migrating to Shopify was super simple and handled quickly by the AppsMav team.
Wouldn't consider any other app. It's got everything I need and more.
This app is tremendous for setting up a customizable rewards program for customers, also the price of this app is very fair!I it increase my customer loyalty!