Gratisfaction

This was one of the only points apps available when we first opened. It was increasingly expensive. $2500 a year in order to be able to accommodate our customers with very little features.
- does not work with POS
- does not process returns
- does not allow customers to change their contact info (have to email app)
- hard to navigate the system and find settings.
- auto sent customer email to remind people to use points without asking us. Just did it randomly one day after 3 years of using it (so many people redeemed points in the weeks to come that was not planned)
- no limit able to be set with "pay with points" customers redeems hundreds of dollars in one transaction.

The one star was earned because the customer service was always good. They always got back to me quickly although VERY pushy with upgrades. Which is what prompted me to start looking for another app. There are better apps available that work great with retail store using POS and online, for half the cost. We have 4,000 existing points customers and growing, for a size comparison and pricing.

What an amazing app. So this app gives you all the features of the Social Boost giveaway app, which is already one of the best giveaway apps, but also gives you a full Loyalty Rewards host suite. Yes, that is correct. I was amazed at the features of the program. This app saved me lots of $$$ per month as I ended my monthly subscription with another Loyalty app.
Praveen is great at onboarding and is always there for support. The 24-7 support is also amazing.
The app's giveaway feature also allows us to run in-store giveaways, which we connect to our FB lead ads to draw traffic to the store. You can also run one-day giveaways for live events. The list goes on and on. What a great buy! My team and I are so excited about our purchase. IF I COULD RATE THIS 10 STARS I WOULD.
Thanks again to the MAV TEAM!

Used the giveaway feature. The support team is awesome, I emailed about an issue I was having and they helped me fix it quickly and then gave me extra helpful tips as well! Thank you so much! Giveaway has really helped me grow all of my social media channels all at once which is critical for a small business. Was very easy to set up and connect my mailing service mailchimp through an api and add to my mailing list.

Our company previously used this plugin/app on woocommerce and continued using it when switching to the Shopify platform. Customer support is great and has been able to make the change happen quickly and with minimal problems. They helped us fix and edit settings, along with provided tips and provided information on other opportunities the app has that we do not currently use. Recommend this app.

This app is so great. It is very easy to set up. and works so well with Shopify. I can't wait to see what the future brings for this company