GreenDropShip

Very disappointed in this app , there is no avaiable chat support and products are always sold out. Not worth the money really just paid for no reason.

I'm about to cancel with them. They take very long to deliver anything and if there is an issue on their end, they say "we have sent the information to our developer". I do not think a developer is needed to help with fulfilling an order. A simple issue has taken about 3 hours of my time. I am currently on hold with their customer support and I've been waiting for over 45 minutes. They also have trouble returning your calls or emailing you with a solution as promised. Happened multiple times this week alone. Long lead times are a very big issue and it takes much longer and is frustrating when they cannot even tell you when a customer may receive their order. Business is based on trust, and Green Drop Ships trust is eroding very quickly. I thought they were going to be an asset for my business, only a liability at the moment.

I was having problem login on to my app I reach out to customers service for they to resolve the situation, at first I was annoyed because I was losing business after paying all that membership money then Josh one of the tech support help me with work around until the issue could be fix. wonderful customer service Josh .

I am sorry to say this because I really wanted this to work, but this app has major issues in usability, customer service, functionality, and overall for the amount of money spent on it. They need to work on their product before selling it to customers. It is, at best, in the development stage without any form of usability or QA testing for customers. Over 2 months ago I purchased their plan for $149 and it still does not work with Shopify. I have had numerous email exchanges with instructions that sent me to screens with errors on their website to set it up, and overall frustrations, and it still does not work. The app interface in Shopify keeps telling me I have to upgrade and purchase their plan and I have spent a few times checking my credit card to make sure it is not double billing. Not ready to use and they really need to either make it function or refund money to customers who cannot use their product. Two months is unacceptable to not resolve issues or to send information that is inaccurate for a product that does not function simply to install an app for dropshipping.

I have been using this app for 2 months now and it has been overall pretty good, however there have been some minor issues that have been unresolved after countless efforts of contact via chat, email and phone. After editing pricing in Shopify the prices revert back to those on the GDS app. I have spent countless hours editing, only to see the prices revert back. This has been going on since early June and I have contacted GDS several times, only to receive the same feedback..."it will be escalated to our tech team and they will email you in 48-72 hours". Result: NO feedback. NO Resolution. I am also currently down because I cannot access my Import list as I am receiving a "Server Error" message. And when informing an agent, again it was escalated to the tech team, and again 48-72 hours with NO feedback or resolution. Just recently I scheduled a phone call and was not called?! I don't know how to resolve my issues. I am at a pause with my business. I booked another phone call. Hopefully I get called so I am able to speak with someone and hopefully get some feedback and a resolution.

Absolutely waste of time and money! Orders do not get fulfilled, super expensive, and no help from support. Stay away!

I've subscribed to this app for a few months now. Importing products is easy. You cannot trust the descriptions that Greendropship supplies and they tell you that you should create your own description anyway. I rewrote most of the descriptions. Just a heads up. Greendrop ship also has a nice selection of products. That's about where all the good ends so far. I finally got my store up and running and placed a test order. The test order I placed on Nov 8th has still not been processed nor shipped. They say it can take a week on their website, but it's now Nov 23rd. I emailed support and they told me an order can take up to 2 weeks to process. Keep in mind they are only open 5 days a week. It also took support a few days to even respond. If it is going to take this long, how about giving updates on an approximate ship date. I know there are supply chain issues all over the country now, but I guess I was too optimistic here. two weeks to process an order? Ordered on the 8th - it's now the 23rd. No shipment yet. No response as to an estimated shipment date even. Again, I'm assuming they are experiencing the staffing issues and hurdles that many other businesses are dealing with. Maybe down the road I'll revisit this app, but for now it's time to table this one.

I used it and it has been a waste of money for me. As a startup when I finally received an order on my website, which is new and exciting for me, they failed to fulfill it. Such a big disappointment. And the rates are too high for the app and the service they deliver.

My issue was fixed, but it takes a long time to get products shipped. This is very concerning and looks bad on my business.

Greendropship.com is by far the WORST dropship supplier you can ever found, I selected them to my store, their pre-sale team seems to be very professional which makes you believe you will be dealing with a serios company but that was just a façade, I’ve tried for three entire months their services, and this is what I’ve got:
1/ They don’t respect the merchant, their support team doesn’t really want to solve the problem, all they do is regurgitate template-based responses with no clear resolution.
2/ I’ve asked many times to speak with their management team, they don’t have one or the one they do it’s not professional enough to show off, all the requests were ignored and all you will get will be those template-based responses again.
3/ Their warehouse team operated disconnected form their own system, they constantly miss your order and/or they often deliver orders which had been cancelled 1-2 days before.
4/ They don’t process your refund on-time, we’ve got very close to 35% of our orders cancelled by the channel because they fail to deliver on time (another evidence they are not taking our business serious) and they still haven’t processed all the refunds, every time you send an email you will get that template-based response with no clear resolution.
5/ I have my online business for more than 2 years, over the past three months after I contracted greendropshipping.com my store was suspended over 3 channels due to the high number of auto cancelation either because they fail to deliver 7-8 days after the purchased or they deliver a very bad product/ pack damaged and products with past due date.
My sincere and honest recommendation for you is to stay AWAY from this company as much as possible, they will get your money and make your store fail on every aspect of the service, they are not serious in doing business, the support staff is terrible, the management team is scared, no one will really put any effort to o their own job, please don’t let this documented lack of competency ruin your store!