I am sorry to say this because I really wanted this to work, but this app has major issues in usability, customer service, functionality, and overall for the amount of money spent on it. They need to work on their product before selling it to customers. It is, at best, in the development stage without any form of usability or QA testing for customers. Over 2 months ago I purchased their plan for $149 and it still does not work with Shopify. I have had numerous email exchanges with instructions that sent me to screens with errors on their website to set it up, and overall frustrations, and it still does not work. The app interface in Shopify keeps telling me I have to upgrade and purchase their plan and I have spent a few times checking my credit card to make sure it is not double billing. Not ready to use and they really need to either make it function or refund money to customers who cannot use their product. Two months is unacceptable to not resolve issues or to send information that is inaccurate for a product that does not function simply to install an app for dropshipping.
We tried to upgrade so the import list would work and nothing is happening. I called support 3x and not response. **Update - they helped with my plan but now the app is down with a 503 error. They told me it was fixed but its still not working. What is the issue? I paid the yearly fee and now I have signed up for 40/month. At this point it is not worth the money.
Hi there! Our team had a phone conversation with you after you shared the feedback. We're sorry we didn't get your phone call earlier. We have emailed you the instructions to upgrade your plan!
Please follow these steps:
In the app, go to -> Plans -> Upgrade.
Next, you will be redirected to Shopify.
Click " Approve subscription" and your upgrade will be made.
Hope that helps!
We paid the $149 annual fee and $40 a month.
**May 20 Update:
At least 3 major bugs make this application completely unusable. Even Shopify doesn't recommend it anymore. Since my last review and complaint, I never received information about their shipping rates.
Also, I have a test order that has the status "processing" for almost 4 weeks. I am out. --------------------------- It is practically impossible to search for products by category and there are no filters in the search products section.
Some categories show only a small fraction of the products that suppose to be there.
Most of the products are out of stock.
During product import, many product images and even descriptions were missing.
Incomplete and confusing instructions.
We have been told that with $40 a month, the shipping rates would be calculated automatically. This is not the case and no instructions were provided about the shipping cost by zone and weight.
Customer support was providing incomplete, misleading, and sometimes false information. So far no solutions were provided.
Thank you for taking the time to leave us feedback. We're sorry to hear that you could not find the products you were looking for. Filters show up after you select a product category.
We have also added a box under the search bar to only show products that are in stock.
Regarding the missing product images and descriptions, we would be happy to test this if you provide us the specific SKU.
At the moment shipping rates are calculated at checkout. Stay tuned for our future updates which will include rate tables. In the meantime, you can go to members.greendropship.com and test an order by adding a product to your cart and proceeding to checkout to view the shipping cost.
Sorry about the experience you had with our support team. They will be sending you an email shortly with all the instructions you need. :)
Tilly Hawaiians Chantilly
I paid the $149 annual fee, was approved, upgraded to the $40 a month, added items to my store. Most of my items were out of stock and now it's saying that my membership is not yet approved. I am so confused as you already took the annual and membership monthly payment.
We would like to apologize for the issue you are experiencing. It shows on our end that you are fully approved. If you can please send us an email at email@example.com with any error messages you are receiving, we would be more than happy to assist you and have your issue taken care of.