Growave: Loyalty & Wishlist +

Amazing App easy to configure and a 24/7 active support There is a person named Alex for support he helped me a lot. Thank you Alex

This app is a must-have. So many key features to help your store grow with new customers. On top of that, the customer support is great. They are always willing to help and fix any issue you have. Thank you!

high efficient work! great customer service, solved our problem in time. works on all theme. left me no worry

UPDATE 2/20/2024:

Another successful fix. This was a little more complicated than the earlier problems but works very well now (scrolling of all comments). Anna was very communicative of where tech was in the process loop, which is much appreciated.

UPDATE 9/28/2023:

After more work and conversations with GroWave support, my current problems with import of reviews have been resolved satisfactorily. Persistence of Anna and quick response to my support requests, helped to mitigate the wonky import tool provided. Instead of several hundred reviews needing manual input, finally have it down to two dozen, very manageable. I do appreciate the support! Updated to five starts from four stars!

ORIGINAL REVIEW: Overall the experience has been very good. 95% of the time response to questions/problems have been stellar. Any updates/fixes have been promptly applied, and 95% of the time brings the system to full and correct function.

I am moving from a legacy theme to a new 2.0 theme, and I am being cautious as I configure it to my needs; the legacy theme continues to be my 'live' theme as I work with multiple app providers. GroWave has been helpful and patient in my questions and have been helpful.

One incident has not been corrected and I have been patient for the fix. In order to move forward, I have manually imported about 100 entries so there would be something for customers to look at in the new system.

As a previous database/server director for a mid-size company, importing/exporting data from different systems was a well known task for me. Unfortunately the import of my few hundred reviews (from an app for which there was a template) fell well short of good; that is, it would not import any of my correctly formatted entries. Error messages were not well defined and the response from support helped to define the problem; these 20 or so entries could be handled manually. But after more than a dozen attempts at importation, the last three hundred or so had never auto imported successfully, thus the manual input. I am still hopeful GroWave will be able to help.

Mark

It's really easy to upload Reviews yourself & they show immediately on your site. Looking forward to trying the rest of their features soon!

We have been using this app for main store for quite some time! And when we open sub stores, this is the only Loyalty App that comes into our mind! We have used this app for 7 stores!

This app is awesome and the customer support has been unbelievable and always very fast. Thanks Kalys.

Customer Service is like no other. They really are very helpful and quick to respond. I couldn't get the app to integrate properly with my premium theme but Eldar was very helpful and got it done right away. Can't wait for my customers to begin using the features.

UPDATE: Customer support reached out to me and was very kind, prompt, and did everything to make it right. They noted that the prices I was seeing were due to a technical error which has since been fixed. I have had a great experience with customer service and am now using this app in my own shop. When viewing the app on Shopify, it shows a $9/month option; however, when you go to actually try the app its cheapest option is over $35/month. That is a huge discrepancy. Please update. Your options are not as advertised, which is disappointing.

UPDATE FOR BELOW PROBLEM: I am impressed of reaction after my 2 stars review by Growave team. They were so responsive and positive to overcome my problem. Well deserved 5 stars from me to Growave. Hope they can keep this reaction and approach to all customer requests not only for reviews. Thanks Growave. >>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>I wanted to use this app together with Appstle subscription because they look partner apps as seen in integration list.To be able to connect Appstle Subscription and Growave, I had needed to access to API of Growave. However, they ask for Enterprise plan fee which is 299$ to access API. It is unbelievable. Dear Growave, Please find a cheaper way for your customers to integrate with your partner apps. I am not eager for your API, I just need integration with your partner app. 299$ is not normal, is it ?