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Have ran into issues with Growave time and time again over the last 2 odd years of using the app, and their live chat team seem to never be able to give me clear cut answers. The same one liner is always used , "let me forward this to our developers and get back to you when we receive a reply." They've recently updated the app and are now sending "system notification" standardised emails to your customers BUT you are unable to access these emails to customise them to suit your brand. The reason given was "if we change these templates for you, we will have to change it for everyone else". So in essence, you are unable to see what they send to your customers which makes no sense. There are a number of other issues with this app that I won't go into detail here, but overall I would not recommend this app for its lack of customer service and lack of customisable functionalities.
Dear team at AJ Craft Supplies,
I deeply regret the challenges you've faced while using our app. Your feedback is incredibly valuable, and I sincerely apologize for the inconvenience you experienced, particularly with our live chat responses and system notifications. 😌🙏
Taking into account your concerns, I'm pleased to inform you that we've now introduced features that allow users to easily customize emails, ensuring they align seamlessly with the branding and style of your online store. It's essential for us that our clients have full visibility and control over their communication with their customers.
Our support team is continuously learning and evolving. We've invested in their training to ensure that they provide clear, concise, and immediate solutions to any arising issues. We're making every effort daily to ensure that our app offers a seamless and efficient experience for all users.
Thank you for choosing us, and I genuinely hope that our recent improvements align more closely with your expectations. 💞
Warm regards,
Begaiym, Reputation Manager!
This app is so many function, but free. So unbelievable. Highly recommended.
Great app, various function to grow your business. Customers service is top, patient, professional.
Great support, avalable, fast and knowlegible. They were even proactive to make sure everything was working after I changed my theme. App works great, nice to have several features all role into one. Thanks Tina!!!!
Hi team at Le Petit Moulu,
Thank you for taking a couple of minutes to share your experience with our app! 🤩
We appreciate it very much and will do our best to continue to live up to your feedback. And also, we will definitely pass on your words to Tina. 🤗
Happy Growaving! ✌
I hired SocialShopWave for a custom OAuth app which they were able to setup in good speed and at a great price. It has been seeing a lot of traffic and functions well. The support hours don't overlap conveniently for Pacific Time businesses but when they're on they are active problem solvers. Capable engineers all around, and friendly service.
Master of none, unfortunately. Also steps on other review apps if you're not using their review functionality - continually hides your review page!
Dear team of Peter Cox Photography,
Please accept sincere apologies from me and the whole team! We didn't mean to disappoint you and never meant to cause you any of the inconveniences you had while using our app. 😪
We truly want to be helpful and please be sure that from our end, we do our best to maintain smooth work and meet your expectations! 🙏 Unfortunately, since you deleted the app, we lost all access and didn't have a chance to investigate this case.
Please give us a chance to prove that Growave is an effective and reliable app for your business.
We realize we still have room to grow and feedback from our favorite customers helps us a lot.
We will be happy to see you back with us if you ever decide to install our app and help you out with your requests and smooth integration. 🤗
I love growave, the customer team is super nice and helpful always. I really like the review and Wishlist function!
Good dayy, team at Beaumark Beauty! 🌱 🌿 🌱
We are in awe of your sweet review and warm words. 🥰
Moreover, let us express our gratitude for what you're doing 🤩. How you raise awareness about such crucial topics and keep our skin healthy during these trying times is simply breathtaking.
We count ourselves lucky to witness you making this world a better place. Please keep doing that! 💚 💚 💚
This app does what it says it does and best customer care. They are always happy and ready to assist you. Love them
It is a great app that will make your business grow, so easy to use. The support team is always so helpful.
There are few things, like that i would love they include in the future to make it easier to administrate(like filtering by dates on the app or more parameters for some of the benefits you can offer), but I know they are working in some of them and improving constantly.
Good day, the team of Wiwiurka Toys!
Let us express our immense gratitude for your kind words💙
We are so happy about the opportunity to work with a client like you. We try to treat every Growave feature with love and thoughtfulness and thank you so much for appreciating it.And yes, we always try to be as effective as possible and provide you with the most useful features. However, from day one, our intention is to make clients like you feel our care, and the fact that you feel it is beyond every praise for us🤞
From our side, we promise to keep providing you with the support that you deserve, and stay tuned for the upcoming updates😇
Cheers to you and take care!✨✨
realllly great customer service! and the app is really help for increase the conversion rate of my website!