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感谢Begi客服，他给我回答问题特别的详细，他非常耐心，很好的帮助了我。感谢您，祝您快乐每一天。
Dear team at BLUETTI-US,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Begi was able to assist you with exceptional detail and patience. Our team is dedicated to providing the best customer service, and it's wonderful to see that reflected in your experience. 💗
If you have any more questions or need further assistance, please don't hesitate to reach out. Have a fantastic day!
Warm regards,
Janat
Customer Support Manager
Growave has been a great platform for our small business and importantly affordable. Would like to see a more beautified page for the loyalty programme that links to our website but other than that it is easy to navigate and ticks all the boxes. The support team is always very quick to respond and provide answers.
Hello, Cabela team,
Thank you for taking the time to share your positive experience with Growave! 💙 We're delighted to have played a role in supporting your small business affordably and effectively. Your feedback about the loyalty program page is duly noted, and we're committed to enhancing its appearance and functionality to better align with your brand. It's fantastic to hear that our support team has been responsive and helpful whenever you've needed assistance. We're excited to continue being a part of your business journey and contributing to your success with Growave! 🫡
Best regards,
Begaiym, Client Care Specialist
Great functions of the app that provide real added value and nice customer-oriented support that acts quickly and easily. The app is constantly being developed and things work.
Thank you very much and keep it up.
Best regards
Dear La Cigale Shop ,
Thanks a ton for your 5-star review! We're delighted you love our app's features, appreciate our quick customer support, and notice our constant improvements. Your kind words mean the world to us! We're committed to keeping it up and appreciate your support! ✨💙
Best regards,
Begaiym, Reputation Manager
Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!"
Hey, ZAPAKA team,
Thanks a lot for your awesome review! We're really happy to hear that Growave is super useful for your Shopify store and that it's making things easier for your customers. Our support team is always here to help you get the most out of Growave. Let's keep up the good work together! 🤗
Best regards,
Begaiym, Client Care Specialist
A few days ago, I left a bad review, and I felt really bad...because they did follow up on my support tickets, but I didn't read them because they used a different email address.
They reached out to me by phone (yes, by phone) and apologized so many times that I felt really bad.
These guys really care about their customers and their product and I like to support them
Great company and service.
Dear FrappeToGo team,
Thank you so much for your wonderful review! We truly appreciate your kind words and your support of our company and services. 🥰
We're genuinely glad that we were able to resolve the issue and uncover the reason why our messages weren't reaching you. Our team is dedicated to ensuring the satisfaction of our customers, and we're grateful for the opportunity to make things right.
If you ever have any further questions or concerns, please don't hesitate to reach out. We're here to help!
Thank you again for your support and for recognizing our commitment to our customers and our product.
Begaiym, Client Care Specialist
The support team for this app is one of the best I have ever seen! While I have loved using the app, it has been incredible the speed at which the support team can help customise features to your specific store, its amazing! I was chatting to the support staff, Anna, and she was able to get everything coded and customised specifically to my store within an hour! Amazing. 10/10
Hey, Out of Sorts team,
We greatly appreciate your glowing review!✨ It's fantastic to hear that you've been impressed by the level of support provided by our team, particularly Anna.
Our team takes pride in going above and beyond to meet the unique requirements of each customer, and we're thrilled that we could swiftly customize the app features to fit your store's specifications. Your satisfaction is incredibly important to us, and we're committed to ensuring that you have the best possible experience.
If you have any further inquiries or need assistance in the future, please feel free to get in touch. We're always here to assist you! 💙
Begaiym, Client Care Specialist
Great app that offers a lot of value for money. support is high quality
Hello, Aus Opal Store,
We're really happy about your great review! It means a lot to us that you think our app is a good investment and that our support is excellent. Making sure you're happy with our service is what we're all about, and your five-star rating tells us we're doing it right. Thanks for picking us and believing in what we do. We're excited to keep impressing you in the future! 🙏😍
Begaiym, Client Care Specialist
A great app at an affordable price. It offers all the features we desired, and the customer service is outstanding, earning a perfect 10/10 rating for their invaluable assistance.
Thank you for your service and support, Growave Team!
Dear Modora UK,
We're overjoyed to read your fantastic feedback and see your perfect rating! Providing you with an app that meets all your requirements and delivering exceptional customer service is our mission, and we're delighted to have exceeded your expectations.
Thank you for choosing Growave! Should you ever need assistance or have any questions, please don't hesitate to contact us. We're here to assist you every step of the way 😍🫡
Begaiym, Client Care Specialist
Ainura is most supportative agent. Helped our brand a lot, to improve some features. Thank you guys! Greetings from Chado Uzbekistan
Salom, Chado team from Uzbekistan,
Your review and generous 5-star rating have truly made our day! Ainura is thrilled to have played a part in supporting your brand and enhancing its features. Your satisfaction is our utmost priority, and we're committed to being there for you every step of the way. Don't hesitate to reach out if there's anything else we can do for you 🥰💖
Begaiym, Client Care Specialist ✨
This was an app that I really enjoyed as their customer service was quick to respond and the functions were great.
We were one of the early users when they were still offering their $9 basic plan but most of the functions have now been removed from us due to the pricing change. We wrote in to customer service explaining our situation, and for a small brand like ours, it's impossible to be paying $149 per month to retain all the features which were available from the plan they promised previously. Most apps out there would still reward their old customers who've been with them since day one, but not in the case of Growave.
It's truly disappointing and now we need to find another review and loyalty app that can fit into our budget. While I appreciate the help that the team has provided for us since day one, this experience has left us speechless.
Dear SLOW RITUALS team,
I hope this message finds you well. I wanted to express our sincere gratitude for sharing your valuable feedback with us. Your openness in expressing your experience with our application is genuinely appreciated, and we deeply regret that your expectations were not fully met. We understand the impact changes in our pricing structure can have, especially for our early users, and we sincerely apologize for any inconvenience this may have caused. 😥
The decision to adjust our pricing was made after careful consideration to optimize our services and align with industry standards. However, we recognize and empathize with your concerns, and we are committed to finding a solution that addresses your needs.
It genuinely saddens us that we were unable to meet your expectations. We've made several attempts to reach out to you, but unfortunately, we have not received a response. We understand that your time is valuable, and we apologize if our attempts to connect have inconvenienced you further. However, we are always eager to resume our collaboration and will be available to address any questions or concerns you may have.
If you are open to it, I am available for a phone conversation or correspondence via email at your convenience. I am committed to listening, understanding your requirements, and working towards an optimal solution that satisfies both parties.
Once again, we appreciate your feedback, and we are eager to engage in a meaningful dialogue to address your concerns. 🙏
Begaiym, Client Care Specialist