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Been with Growave for a while, over a year now. Everything has been good. Email yesterday stating new 2.0 Dashboard rollout on 3/15 and I will lose access to my dashboard, and my current plan is no longer offered, the $9 sub is now a $49 monthly sub. As a small business owner I can't eat that monthly price increase for essentially the same product. I used the Loyalty/Rewards and Reviews portion and once I got it all ironed out it seemed to work good. and my customers liked it. Not anymore! I give 3 stars cause the tech worked, it was reliable, but the end results of no options to continue for small business I leave 3 Stars. Good luck!
Dear team at Bedlam Beard Company,
Thank you for sharing your feedback and for being a valued Growave user. We truly appreciate your support and understand that the recent changes can be challenging. We sincerely apologize for any inconvenience this has caused and want you to know that your experience matters to us.
Our goal with Growave 2.0 is to deliver an enhanced experience with improved functionality and overall app performance. However, we recognize that every business has unique needs and budgets, and we are committed to finding solutions that work for you. Your success is important to us, and we deeply value our relationship with you✨.
We have reached out to you directly to address your concerns and would love to explore possible solutions together. Our team is here to support you and find a way to continue our cooperation in a way that aligns with your business goals. Please don’t hesitate to connect with us—we’re committed to helping you through this transition😊.
Thank you again for your honest feedback and for giving us the opportunity to improve. We look forward to hearing from you🙏🏻.
Best regards,
Begi from the Growave Support Team.
There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.
Dear team at Verified Shungite,
Thank you for taking the time to share your feedback and for updating your review. We’re pleased to let you know that the issue was resolved promptly, and we appreciate your patience during this time.
Additionally, please note that live chat support is a feature included in our ‘Growth’ plan and higher. While this option is not available on your current plan, we are dedicated to providing you and all our merchants with the best possible assistance through alternative support channels.
We understand how crucial it is for your store to run smoothly, and we’re continually working to enhance our services to ensure a seamless experience for everyone.
Thank you for being part of our community.
Best regards,
Binazir
Head of Customer Support Team
It's an ok app. I've had nothing but issues trying to set it up but the support team has been helpful in resolving issues (5 stars for Yzat!) If you have a POS store this is definitely not the app you want to use. Not having an option to have a variable discount for the POS sucks. I'm too far into it with this app that I'll keep it around for now.
Dear team at Windy Point Soap Making Supplies,
Thank you for sharing your feedback. We’re glad to hear that Yzat and our support team were able to assist you in resolving the setup issues you’ve encountered. We appreciate your kind words for Yzat! 🙌🏻
We understand your concern about the lack of a variable discount option for POS stores. At the moment, the Growave app doesn’t support this feature within the Shopify POS system due to limitations on Shopify’s side, which unfortunately prevents us from adding it to their system.
Once it becomes available, I’ll make sure to inform you right away. 😊
We appreciate your decision to continue using the app, and we’re here to support you as you move forward. If you have any further questions or need additional assistance, please don’t hesitate to reach out—we’re always happy to help.
Best regards,
Binazir
Head of Customer Support Team
Growave is not as intuitive as we'd like it to be, but the support team has been excellent. Kudos to Tina and Alex for the speedy responses to our requests.
Hi Oh & Co Collective team,
Please accept our apologies for not meeting your expectations 😔.
I would appreciate it if you could share your thoughts about our application, as the opinion of our dear customers is very important to us!
As it's known, we have recently launched the new version of our app and we are constantly working on improving the functionality of the dashboard in order to ensure that you have a smooth experience. We do realize that we still have room to grow and the feedback from our favorite customers helps us a lot 🥰.
By any chance, could you please check your inbox, and let's work on it together 🙏.
some features aren't working, for example i cant apply test the app on my offline versions of my store even though there's an option for that it doesnt apply, so if i make any changes i have to publish it which makes my customers confused
UPDATE:
Alice from customer service reached out and was very helpful. still there quite some features that i would like to improve. im currently still working with their customer service and hopefullt they can get it done
First off, thank you very much for sharing your feedback. We value our merchant's opinions and would like to thank you for bringing this to our attention.
We’re sorry to hear of your less than satisfactory experience with our platform and hope you will accept our sincerest and deepest apologies...
We want to assure you that Growave is working properly and the part you mentioned is no exception. The "Active theme" seems to have misled you and for that, we are really sorry.
This option was mostly implemented for our development team so that they could understand which theme they should work on. And we beg your pardon if some confusion has taken place in the description of that part.
Thanks to you, we're going to change its description to avoid any misleading in the future.
Alice has sent a couple of emails to determine how we can provide a solution that makes you smile. :)
It’s been always important to us that our merchants are more than satisfied with our product as well as customer service and we would like the opportunity to dispel any misunderstandings.
Thank you for staying with us, and be sure that this time we will not let you down! :)
Very disappointing since the update. I am usually very happy with Growave but the Instagram feature stopped working for over a month now. I reported the issue immediately and no one is able to help. I used to display our influencers Instagram pictures with a specific hashtag and tag the products. Now this does not work and I can only display and tag pictures posted on our IG account (not pictures from a specific hashtag). I would change my review as soon as this issue is fixed.
Dear team at CHUU,
I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention🙌🏻.
Regarding your query, I'd like to kindly let you know that our app gives a signal to Facebook via the API, but Facebook's tokens are coming in invalid due to the hashtag posts not being displayed. However, our dev team worked with the Facebook support team and we were able to fix the issue.
I have sent you multiple messages and would really appreciate it if you will get back to me in order for us to make sure everything is working correctly🤗.
We appreciate your time and do hope that you will reach out to us soon✨!
Je laisse un avis mitigé sur Growave. C'est une application que j'avais installée et qui fonctionnait plutôt pas mal. J'avais activé la liste d'envies et la connexion sociale. Attention quand même car leur site démo est parfait mais les fonctionnalités ne s'afficheront pas forcément ainsi sur votre site, notamment le cœur de la wishlist qui n'apparaît pas sur l'interface de votre site sans un peu de développement.
Depuis leur dernière mise à jour ratée, l'application n'a eu de cesse de buguer et il était impossible d'accéder au compte client. Impossible donc pour le client de passer une commande. J'ai donc demander à Growave de supprimer le code car j'ai dû désinstaller l'application. Même si le service client est fort sympathique, mon compte client n'a plus la même apparence qu'à l'origine et cela n'a rien à voir avec thème initial. Je vous conseille de réfléchir à deux fois avant d'installer cette application car si vous avez un problème, il sera long et difficile de s'en débarrasser. De plus, Growave, qu'il faut contacter plusieurs fois, vous renverra vers le développeur de votre thème alors qu'il n'a rien à voir avec ce problème. Il s'agit bien de leur application qui n'est pas au point. J'ai réalisé mon site de A à Z et je sais très bien à quoi le compte client ressemblait avant. Attention !
Update 28-09-2022: The "Inclusive tag" functionality within the Rewards program setting "ways to spend" does not work. When a user attempts to save tags "inclusive tags" in a custom discount option, the user receives a "Something with wrong" error message - and the settings do not save. This means you cannot separate ways to redeem rewards between program tiers like GOLD | SILVER | BRONZE - all customers will see all ways to redeem options regardless of their tier. This is a persistent bug that has been ongoing for over 3+ months now and is still unresolved. Whilst support is very accommodating and fast to respond to requests for updates on this bug it does not remove the fact that the bug is critical to the core functionality required to administer rewards tiers "ways to spend". I'm hoping for an expedited solution to this issue or else we will have to move to another platform because Growave does not work the way it is supposed to regarding the Rewards program functionality. I'm not sure how other merchants are not having issues with this bug. I'd love to know a workaround if one exists. Initial review 23-05-2022: Growave is a great solution to consolidate multiple apps into one cost basis. We have migrated from for other solutions into Growave which saves us operational time and reduces our costs. We have had a few minor support requests to help get us up and running and the Support team has been great - thank you Alex and Tina. We recommend to you Growave for your reviews, rewards and wishlist functions for your Shopify store.
Hi Ellus & Krue team,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your review means a lot to us. Thank you for choosing Growave. We’re here for you anytime 🤗.
Happy Growaving 💙
It's cheaper. I was using Okendo and Smile. So, that's a plus. But beware. The Klaviyo integration is HTML - you can not use Klaviyo's build and drop facility. You need to know HTML to build them. Also, Growave is a bit clunky. When you pay for apps like Okendo and Smile you are actually getting pretty good products - and that's why they cost so much. So... if you can get used to the very limited functionality available with Growave and you want to brush up on your coding and HTML skills (haha, doesn't everybody?), then Growave is for you. I'm giving it 3 stars because it's cheaper which is nice. But, I really do miss how easy it was with Okendo & Smile!
Hi Loyal Crush team,
We sincerely apologize for the experience with our app that didn't meet the level of service we strive for. We never meant to cause you any of the inconveniences you had while using our app 😔.
Regarding your concerns, totally understand that not all our merchants have coding skills, however, these conditions, so that the email templates only change in HTML format, are the rules set by the app with which we have integration.
Thank you for taking the time to share your feedback with us! We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🏻.
Btw, could you please check your inbox and please reply to us, so we can work on it together? 😊
- CSV import function is not working.
- No instant chat support. You can only submit your questions and wait.
- All email to your customer will only send out from noreply@socialshopwave.email, instead of your own email domain unless you pay for the VIP plan.
Dear Starry Ferry Books team,
Thank you for sharing your feedback with us. I sincerely apologize for any inconvenience you've experienced, and I appreciate your patience and understanding. Your satisfaction is our top priority, and we are committed to addressing your concerns.
Regarding the CSV import function, we understand the importance of this feature, and we apologize for any inconvenience it may have caused. Our support managers have already reached out to you to assist with the import process. If there are any specific details or inaccuracies in the data causing the issue, please let us know, and we will do our best to resolve it promptly.
We understand your frustration with the lack of instant chat support. Unfortunately, live chat is not available on your current plan. However, our email support is operational 24/7, and our support team is ready to assist you promptly. 💗
Regarding the sender's email address, we apologize for any confusion. The option to customize the sender's email address is a feature available with our Growth plan. We understand the importance of branding, and we regret any inconvenience this may have caused.
Once again, I apologize for any inconvenience, and we appreciate your feedback as it helps us improve our services. We would be delighted to receive your response to further enhance your experience working with us. Your input is invaluable in shaping our services to meet your needs.
Best regards,
Begaiym, Reputation Manager