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We had a great customer experience from start to finish and felt supported every step of the way. While the initial setup process took a bit of time, it was worth it to ensure everything was configured properly; any time we had a question, it was answered promptly.
We especially loved working with Mario—he was always happy to help, full of enthusiasm, and just a genuinely kind person to collaborate with. We would definitely recommend this company if you are looking for a new review/loyalty platform. It is a perfect solution for our workflows because it is connected to Shopify, allowing us to connect seamlessly with all our customers in one place.
Hello Sugarlash Pro team,
Thank you so much for this — it really means a lot.
It was genuinely a pleasure working with you throughout the onboarding process, and I’m really happy to hear that Growave is fitting naturally into your workflows with Shopify.
Excited to keep supporting you and seeing everything continue growing from here🙌
Best,
Mario
I’ve been using this service since 2023, and it’s very user-friendly. Whenever I encountered an issue, the support staff responded immediately. Thank you very much.
Your feedback is truly appreciated! It was great working with you to get the wishlist and rewards page up and running, and I am glad everything is performing the way you expected.
If you need help with any future updates or improvements for your store, feel free to reach out anytime.
Thanks again,
Jay
We’ve been using Growave since migrating to Shopify 4 years ago, and it has been a great experience. The reviews feature is especially helpful in guiding customers and boosting purchase confidence.
Thank you so much for your kind words, Team Pinky Paradise—we truly appreciate it!
It’s been an absolute pleasure working with you over the years, and we’re really glad to hear that the reviews feature has helped guide your customers and build confidence.
We’re grateful to be a part of your growth.
Looking forward to continuing this journey together 🙂
Warm regards,
Team Growave (Rashmi)
apparently this app has been charging me $30 for 6 years under shopify and i just now realized. according to the stats it has made me $0. this is CRAZY. do not recommend.
Hello Satori Mob team,
Thank you for your feedback. I’m truly sorry to hear about your experience. That’s definitely not the kind of impression we want to leave.
I’ve already issued a refund for the unused portion of your subscription and have also reached out to you directly.
Whenever you have a chance, I’d really appreciate it if you could reply to my email. I’d love the opportunity to help resolve any remaining concerns and make things right.
Best regards,
Bina
Head of Customer Support Team
Generally a good app at a good price.
We are using the Klaviyo integration and sending reviews and follow ups with Klaviyo.
There was an issue with the way our external email devs set up the Review requests that some reviews were credited to the wrong customers. When first identifying the issue and reaching out to the Growave support team, they were quite defensive looking for reasons that our observation was incorrect and that the reviews were with the correct customers. Instead of being accepting of issue and working together in trouble shooting to find the root cause.
Hi Norman,
Thanks for updating your review and for your honest feedback.
We're sorry our initial response came across as defensive. That wasn't our intention, and we appreciate you working with us to identify the root cause. Your feedback is helpful, and we'll keep it in mind going forward.
Thanks again for your time and support.
Kind regards,
Growave team
If you want to achieve loyalty, reviews, wishlists, referrals, and UGC in one platform. Growave will be one of the best choices. It's a great experience to work with Growave for 3 years, and the account managers are great to support anything we want to achieve.
Thank you so much for your kind words and for choosing Growave! 😊
It's been a pleasure working with the BAGSMART team, and we're thrilled to hear that Growave has been able to support your loyalty, reviews, wishlist, referral, and UGC initiatives. We truly appreciate your trust and look forward to continuing this journey together.
Rashmi & the Growave Team
We’ve been using this app for a while now, and overall it has been a great experience. Most of the features fit our daily workflow really well, and the interface is clean, simple, and easy to operate. The available tools and components make the whole process much smoother, especially when handling customization and optimization tasks. What impressed us the most is the support team, they responded quickly, understood our needs clearly, and helped us solve several setup issues with patience and professionalism. It’s not always easy to find an app that combines useful features with reliable service, but this one really does a great job. Highly recommended!
Hi team at TRB Creation,
Thank you so much for your kind words and recommendation! We're thrilled to hear that our features fit your workflow well and that our support team was able to assist you effectively.
We truly appreciate your support and look forward to continuing to help your business succeed!
Best regards,
Jasper
After let's say some technical changes and challenges, the team were able to help me get all the functions of this app working and really well. I have to give the 5 stars for their support and responsiveness. The app itself has some brilliant tools, I need to dive deeper into it so see what other benefits I can find.
I’m really glad we were able to get everything working smoothly after those technical challenges, My colleagues and I spent some time making sure the setup was fully aligned on our end too.
Great to hear the app is already bringing value, and I hope it continues helping you get more out of your customer experience as you explore it further.
Thanks,
Jay
The Growave support team was incredibly helpful in resolving several issues we had with product ratings showing on our collection page.
They helped us hide the rating when a product hasn't been rated yet, and also fixed the rating display for another sales channel on the collection page.
It's rare to find a team that pays attention to such details across different channels. Highly recommend Growave if you're looking for a reviews app that truly supports its users.
Hello Doughnut Official team,
Thank you for your kind feedback. We’re delighted to hear that you’re enjoying the features and widgets of the Reviews program.
We look forward to continuing to work together in the future and truly value our mutual collaboration 🙌.
Sincerely,
Jay
Growave Support team
Powerful app that helps us to give to our customers more personalised and tailored experiences. It has a really good team that helps you with everything you need and always thinks on your improvement. Definitely recommend app.
Hello Ysabel Mora team,
Thank you so much for your positive review! ✨
We are thrilled to hear that the app has helped you create a more personalized experience for your customers. It's wonderful to know that our team has been able to assist you and contribute to your ongoing improvements.
Your recommendation means a lot to us, and we’re excited to continue supporting your success!
Best regards,
Growave Support team