Growave Fidelización y Reseñas

I recently began using the Growave app and have found it nothing but useful and amazing! The customer service team has been exceptional in assisting me with any issues I have. As well, the process of integrating the wishlist button, reviews and rewards onto my website was smooth, however, when I faced challenges, the customer service team in collaboration with the technical team were always there to assist me! All I can say is that this is a beautiful/very useful app, with a top-notch team behind it. Update - as of August 13th 2021, I am updating my review to give further praise to the team at Growave, especially to Tina & Alex who are part of the support team, and the Dev team as they have truly provided support to me like no other company ever has with my business. Let me give a back story. About a week ago I learned that the Shopify theme I was utilizing for my store had released an update and so during the weekend I was working on updating my site. Accidentally, without remembering to save or duplicate my original store version, I deleted it. It felt like my world was over. All the months of work are all gone including the integration done for me by Growave. Over the week, with an incredible effort from myself, my cofounder, and my team, we were able to piece the site back together. Unfortunately, Growave's integration was lost. In my mind, I could only imagine the backlash I was going to receive from the Growave team as they were supportive and they went over and beyond with the first integration, now I have to tell them I deleted all the code and they will have to help me redo it (Keep in mind if I had received backlash for that they would have been absolutely justified). However, I informed Alex and Tina about what had happened and they met with so much love, sympathy, and understanding. They were so kind and amazing to me and worked with the dev team to integrate all the features and get my site back to the amazing way it used to look. I know this is such a long review but I just want to thank Alex, Tina, and the Dev team for all their effort. It means a lot to me and thinking about how everything played out makes me want to cry with tears of joy. Thank you so much to the entire Growave team for all they do and I know as my company becomes successful I will continue to tell this story and let people know how Growave was a company that contributed significantly to my business success! Thank you all again. Love you all.

I wanted to give an update since my original review was about 5-6 months old. Shopwave is the best! They go above and beyond on EVERYTHING. Please go check them out - you won't regret it! I just got this app a few days ago and I love the difference it has made to my new website. I love the features: wishlist, reviews and that they do EVERYTHING! They sent me an email, asked what was important to me & what I wanted on my site, I woke up the next morning and it was done. I chose this app above the other ones because of all the reviews stating how great their customer service is, and it is great! I highly recommend using this app.

UPDATE 2/20/2024:

Another successful fix. This was a little more complicated than the earlier problems but works very well now (scrolling of all comments). Anna was very communicative of where tech was in the process loop, which is much appreciated.

UPDATE 9/28/2023:

After more work and conversations with GroWave support, my current problems with import of reviews have been resolved satisfactorily. Persistence of Anna and quick response to my support requests, helped to mitigate the wonky import tool provided. Instead of several hundred reviews needing manual input, finally have it down to two dozen, very manageable. I do appreciate the support! Updated to five starts from four stars!

ORIGINAL REVIEW: Overall the experience has been very good. 95% of the time response to questions/problems have been stellar. Any updates/fixes have been promptly applied, and 95% of the time brings the system to full and correct function.

I am moving from a legacy theme to a new 2.0 theme, and I am being cautious as I configure it to my needs; the legacy theme continues to be my 'live' theme as I work with multiple app providers. GroWave has been helpful and patient in my questions and have been helpful.

One incident has not been corrected and I have been patient for the fix. In order to move forward, I have manually imported about 100 entries so there would be something for customers to look at in the new system.

As a previous database/server director for a mid-size company, importing/exporting data from different systems was a well known task for me. Unfortunately the import of my few hundred reviews (from an app for which there was a template) fell well short of good; that is, it would not import any of my correctly formatted entries. Error messages were not well defined and the response from support helped to define the problem; these 20 or so entries could be handled manually. But after more than a dozen attempts at importation, the last three hundred or so had never auto imported successfully, thus the manual input. I am still hopeful GroWave will be able to help.

Mark

This app is incredible - I've uninstalled at least six other apps as this one contains everything I need.

I do want to send out a huge shout out to Kalys - the level of support has completely blown me away. Kalys has helped with every single customisation request I have had and never once lost patience with me, despite the fact that I have been chatting with him for nearly two hours around custom changes made to the app on my website. I also had help with Tuttu and she was lovely.

The application is effective and has so many facets to it. I'm only a few hours into installation and was so impressed I needed to leave a review. However, it is the service support that has won me over. If you're deciding between which apps to install for reviews, social media implementation, community engagement, look no further: SSW has everything. I really wish I had installed this sooner.

A great app, and incomparable support. Highly recommend!

Awesome App! The customer service is outstanding. I asked for some changes and the changes were made right away, Thank you!! Found it so easy to use. It is very user friendly and great for a beginner like me. Will definitely keep using it. I definitely recommend this app to everyone.

Great app and excellent customer service. The team is very efficient and reliable. Highly recommend this app

Highly recommend.
It also quickly resolves revision requests.
It’s great that the feedback on the question is very quick,

Awesome App and the best customer service! :-) Really convinced and can just recommend it to everyone who needs a reward system, social logins or one of the other services this app offers!:-)

I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a price plan change with the new updates.

Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!

That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.

I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)

Truly disappointed.

UPDATED: Binzazir reached out to me personally and listened to our needs. In the end, she was able to convince her team to keep the existing plan for us. I changed my review to 5-stars because it is a company that truly listened to their customers.