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Awesome services! Great support team! fast response & very helpful!
some features aren't working, for example i cant apply test the app on my offline versions of my store even though there's an option for that it doesnt apply, so if i make any changes i have to publish it which makes my customers confused
UPDATE:
Alice from customer service reached out and was very helpful. still there quite some features that i would like to improve. im currently still working with their customer service and hopefullt they can get it done
First off, thank you very much for sharing your feedback. We value our merchant's opinions and would like to thank you for bringing this to our attention.
We’re sorry to hear of your less than satisfactory experience with our platform and hope you will accept our sincerest and deepest apologies...
We want to assure you that Growave is working properly and the part you mentioned is no exception. The "Active theme" seems to have misled you and for that, we are really sorry.
This option was mostly implemented for our development team so that they could understand which theme they should work on. And we beg your pardon if some confusion has taken place in the description of that part.
Thanks to you, we're going to change its description to avoid any misleading in the future.
Alice has sent a couple of emails to determine how we can provide a solution that makes you smile. :)
It’s been always important to us that our merchants are more than satisfied with our product as well as customer service and we would like the opportunity to dispel any misunderstandings.
Thank you for staying with us, and be sure that this time we will not let you down! :)
I used this app to set up wish list and reviews. The customer service alone is reason enough to keep the app even on a free trial basis. These features enhanced my site and I would definately reccomend!
Im so disappointed in this app. After removing it, because it did not provide anything of benefit to my customers or growth of my store, it has left random punctuation on my site that I can not fix. It's almost like the app wasn't fully developed, and some sort of "residue" was left after removing it.
Chelsea’s, thank you for feedback!
We value the opinions of each of our merchants and take notes to improve the platform.
Please accept our deepest apologies for the bad experience and disappointing you. However, we would like to note that it was not done intentionally. We’re afraid some of the Growave files are still in your theme due to the improper removal of the app.
We would love to make things right and fix any issues caused by Growave. And we would not forgive ourselves for letting you go with a bad impression of our app.
May I ask you to install our app again, thus we'll be able to clear all our files? Without installing our app, regrettably, we have no access to your files to remove lingering code. Promise it will be fixed in no time :)
Our team has sent a couple of emails with explanations of why it happened. Hope you will be able to give us a chance to fix everything.
You can just hit the Live Chat button on our website, contact support@growave.io or we can jump on a call to discuss this.
Since I first started using Growave a few weeks ago it has been very seamless and easy to integrate with my site. Some features do require support from the help desk but they jump on top of requests and are always eager to assist. Nothing but good reviews from me and my team and we can't wait to dive into more of the features!
Dear team at Strength of One,
Thank you for taking the time to leave us such a great review 🌺!
It's a real pleasure to our ears that you are happy with our app and customer support!
We will do our best to continue to provide you with the highest level of service and product 🙌.
Happy Growaving!💙
Anna,
Growave Support team.
Very happy with this application, it's just what I was looking for. In addition the contact and help is excellent.
Thank you very much for the effort.
This app works so well for us. We had to do some changes to a previously loyalty system and programmers and CSR team were so accommodating and did some minor back end work for me to make it work. The customer service is unreal good (Tattu and Alice are so amazing). Really happy with the app and the responsiveness.
Greetings of the day team at Doodle Dogs Boutique,😊
Thank you so much for granting us the chance to express our earnest gratitude for being so supportive and for leaving such an amazing review.
We are so grateful and happy for sharing your invaluable thoughts. We will go beyond and above to always handle your work with top care and fulfillment.
Using this moment allow us to wish you a happy new year and more fruitful days to come! ☃️💕
THE GREATEST ALL IN ONE APP, AND, BEST CUSTOMER SUPPORT BAR NONE! I am very busy setting up my new clothing line Ascension Inspired Clothing - it's a completely new business, but, what the Growave app will enable me to do is nothing short of incredible. It's my first store launch but from the get go it will look extremely professional. You get a lot for your money with Growave and I can now pivot my business like an established high street brand. Rewards programme, wishlists, referrals etc etc. WOW all in ONE. I spent a week on YouTube researching reviews of other rewards apps and after a lot of consideration finally came to Growave. The customer support from Growave has been AMAZING, I feel SAFE in their hands. Alex has been a whizz and set up the Growave features and even helped with some customisation on my Turbo theme! He has listened and responded well and on time to my emails and I am particular to how I want my store to look. Tina & Alice have been great too in fact they all have. I am on the basic subscription tier and what's great is that it offers everything. There is an option for Klaviyo intergration which I will want to go with at a later date when I get to grips with email marketing. Growave is a credit to themselves and the Shopify! They are the gold standard with which all over apps should set themselves. There's a reason why they are 4.9 and it's because they deserve it. I've had a couple of bad experiences with other apps recently and not replying to me and have since uninstalled the apps but I know I won't be with Growave. I'm happy to give this review 100% satisfaction and take my time out to do it. Well done and thanks to the Growave team! ⭐
Greetings to the most amazing team at Ascension Inspired Clothing!❤️ ❤️ ❤️
Words can't express how grateful we are for this heart-melting review. We are always inspired by people that treat their work with attentiveness and care. So it's a blast to provide thoughtful clients like you with the most useful features and the most effective support, be assured that the pleasure is ours!🤗
We truly wish nothing but prosperity and warm welcomes for your business! From our side, we'll try our best to keep assisting you along this beautiful journey.😌
Looking forward to our future cooperation!
Amazing team and customer service. They installed the module perfectly as you like it. the design option is limitless and they can customise the styles the way you like. plus it work better than the other apps i have used.
Great multi-purpose app. I haven't explored all the functions, but the support has been amazingly quick and efficient to listen to my customized request. I hope the app will improve further in certain areas such as adding reward members manually by the user.