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I’ve been using Growave for a while now, and I couldn’t be more impressed. It's packed with features that help boost engagement and sales. But what really stands out is their customer service. Every time I've needed support, the team has been super responsive, friendly, and genuinely helpful. They go above and beyond to make sure everything runs smoothly. Highly recommend Growave to anyone looking to elevate their e-commerce experience!
Hi, team at Parnell Baby Boutique,
Thank you so much for your amazing feedback. It truly means the world to us to hear that you’re enjoying Growave and that our team has been able to support you effectively. We’re always striving to provide the best experience, so knowing that our features and customer service have made a difference for you is incredibly rewarding.
We’re grateful to have you as part of the Growave family! If you ever need anything, don’t hesitate to reach out—we’re always here to help.
Thanks again for your support and for recommending us! 😊
Best regards,
The Growave Team
I've been using Growave for years to offer customers the ability to add photos to their reviews and for the loyalty program so they can earn points on purchases. I love the Wishlist feature too! It's easy to customize the widgets to be on-brand, and the team has been super helpful to even further customize my widgets! I've never had any issues with Growave messing up my store code and the widgets load quickly so as not to slow down the user experience. Over the years I've let go of many apps but never this one :)
Dear Daniela at the Suniela Beach team,
Thank you so much for your kind and thoughtful feedback! We're absolutely thrilled to hear that Growave has been such a valuable tool for your business over the years. 🙌
It's wonderful that our features have been helping to enhance your customer experience. We're also glad to know that our support team has been able to assist you with customizations to fit your brand perfectly.
Your satisfaction means a lot to us, and we remain dedicated to providing reliable service that ensures your store's performance stays top-notch.
We truly appreciate your continued trust and loyalty, and we're excited to keep helping your business thrive. If you ever need anything, please feel free to reach out. We're always here for you!
Thank you again for being such a valued part of the Growave family! 💙
Kindest regards,
Customer Support Team
Really proffesional team behind the app. Functionality is awesome, updates are constant, guys are keeping up with the trends. I sincerely recommend this app to everyone who want to take their stores to the next level. That's easy with this app.
Hi Ambient Lounge team,
Thank you so much for your kind words and for sharing your experience! ✨
We're thrilled to hear that you’re enjoying the app’s functionality and continuous updates. Our team is dedicated to staying ahead of industry trends to ensure you always have the best tools to grow your store.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever need any assistance or have suggestions, we’re always here to help!
Wishing you continued success! 🙌
Kind regards,
Growave Support Team
Running a business is hard work and we need an app that will deliver - both in terms of functionality and with a support team. We have found both in Growave. They are not the cheapest on the market but we have learned that you get what you pay for so we do not mind the cost of support when we need it in an app that works great and can help to generate more sales. If you are on the fence about this app, just sign up - you won't be disappointed.
Hi team at Extraordinary Symbols,
Wow! Thank you so much for your kind words and for taking the time to share your experience. We truly appreciate your trust in Growave and are thrilled to hear that our app and support team are meeting your expectations🙌
Running a business is no small task, and we're honored to be a part of your journey. If you ever need anything, we’re always here to help!
Wishing you continued success! 🚀
Best regards,
Yzat
Customer support team
I've been using the app for about 2 years now and my customers love th loyalty and referral program : transparent and easy to use. I also use the review feature and I've been able to collect a lot of them easily. I would definitely recommend Growave as your go to loyalty app
Hello Delphine and Géopélie team!
Thank you for your 5-star review!
We truly appreciate receiving such feedback from your shop and hope our collaboration will be long-lasting and productive!
Please let us know if you need our assistance. We are always here to assist you.
Kind regards,
Yzat
Growave support team
A great app, and a great support team. We've used the application since we opened our physical and virtual doors. Seamless integration with our POS, and regular updates to the application included in the monthly fee.
Whenever I've needed support of migration support, it's been quick and carried out well.
Can't fault the app or the team!
Dear team at Sole Mate,
Thank you so much for the amazing review! We're glad to hear that our app and support team have been such a positive part of your journey since day one. It's great to know the integration with your Shopify POS system has been seamless.
We truly appreciate your kind words about our support, we're always here to help!
Thanks again for choosing us, and we look forward to continuing to support your business. 🩷
Kindest regards,
Janat
Customer Support Team
Truly Appreciate the migration support manager and tech team!
We were having issues with legacy version but they made the migration so easy and quick! Super nice and fast :)
They also made custom changes for our membership page links and it's flawless. Thank you so much Maryam and her tech team!
Dear Younghoo at the Elago team,
Thank you so much for your kind words! We’re thrilled to hear that the migration process went smoothly and quickly. We always strive to make these transitions as seamless as possible, and we’re so glad our team was able to assist you with the process. 🙌
Rest assured, we will pass along your heartfelt thanks to Maryam and our tech specialists. They will be so pleased to know their efforts have made such a positive impact. 🤗
We’re always happy to help with any further adjustments to ensure everything looks perfect and aligns beautifully with your brand. If you need any additional support or have further requests, please don’t hesitate to reach out. We’re here to ensure everything continues to run effortlessly and to your satisfaction.
Thank you again for your trust and appreciation. It’s truly a pleasure working with you! 💖
Warmest regards,
Customer Support Team
Great app. Great tech support. They stayed on the chat with me over an hour and helped me with some back-end issues I could not figure out on my own. Thanks again. For the help.
Hey, the team at Sonnier Beauty Supply!
Wow, thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience. It’s great to hear that our team could assist you with your back-end issues and provide the support you need.
We’re always here to help, so if you ever have any more questions or need further assistance, don’t hesitate to reach out. Thanks again for your kind words—it means a lot to us!
Wishing you all the best,
The Customer Support Team
Love using Growave, very user friendly. Customer service is top notch. The few times I have had to reach out, they respond that same day and have always been able to assist me. As a business owner, we need prompt responses.
Dear team at Be Queen. Clothing,
Thank you so much for your kind words and for taking the time to share your experience with Growave! 🙌
We are happy to hear that you find our platform easy to use and that our customer service has met your expectations. Providing timely and efficient support is one of our top priorities.
Your feedback truly means a lot to us, and we’re grateful for the opportunity to support your business. If you ever have any questions or need further assistance, please don’t hesitate to reach out—we’re always happy to help!
Wishing you continued success, and thank you for being a valued Growave user! 💙
Warmest regards,
Customer Support Team
I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a new 2.0 Dashboard rollout on 15 Mar and I will lose access to my dashboard, and my current plan is no longer offered.
Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!
That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.
I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)
Truly disappointed.
Hi, the team at IREN Shizen,
Thank you for sharing your feedback. We truly appreciate your early support and the time you’ve invested in integrating Growave into your stores—it means a lot to us!
We recently sent you a personalized offer to help ensure a smooth transition. When you have a moment, could you check your email and let us know your thoughts? We’d be happy to go over any questions and find the best solution for you.💌
To clarify, Growave 2.0 isn’t just a dashboard update—it’s a complete rebuild of our platform, designed to bring enhanced functionality, better performance, and more value to your business. We’re continuously rolling out improvements to provide the best possible experience, and these updates are reflected in our pricing structure to ensure we can keep delivering top-tier solutions for all our customers.
We understand that changes like this can be unexpected, and we truly appreciate your ongoing trust in Growave. Our goal is to support your business in every way we can, so please don’t hesitate to reach out—we’d love to help!🚀
Kind regards,
The Growave Team