Fidélité, liste de souhaits +3

Very kind and helpful service. Thank you for your support through out the whole way.

Nicholas Warren
Managing Director
IMPERIAURA PTY LTD

This is an amazing team, they supported me in every step and help to make sure that I was on the right plan and how to get the most out of that plan. They also spent the time to review and check in with me as I have continued to use them.
love the social log in connections this makes it very easy for the user and for us to collect the right info.
A must for any shop.

日本のサイトに導入しました。 I chose this app because I use social login, review collection, loyalty program, and favorite list.
It's easier than adding a bunch of apps because all the features you want to implement are in one place.
I didn't use it for our site, but I'm also attracted to the fact that you can pull in other posts from instagram.
Emails to customers are also prepared from the beginning, so if you are not particular about what you want to send, you can minimize the customization.
I was expecting to lose the points that my customers had accumulated due to the site migration, but I was told that I can transfer them to GROWAVE.
The articles on setting up the system are extensive, and there are many things that can be solved without inquiring.
If I can't solve a problem by myself, I can ask a question via chat, which is most helpful.
I use English and images to communicate my inquiries, and when my intentions are understood, they are promptly responded to, which is very helpful.
I'm Japanese and can't speak English at all, but I've been able to communicate with them using the translation tool, so if you're not sure which app to use, I think you should consider it as a candidate :) ソーシャルログイン、レビュー収集、ポイントプログラム、お気に入りリストを使用するため、このアプリを選びました。
導入したい機能がまとまっているので、アプリを何個も入れるより楽です。
うちのサイトでは使いませんでしたが、他にもinstagramの投稿を引っ張ってきて載せれたりするのも魅力的ですね。
顧客に送るメール文なども、最初から用意されているので、特にこだわりがない場合は最小限のカスタマイズで済ませる事ができます。
サイト移行のため、それまで顧客が貯めていたポイントが失効してしまうと思っていたのですが、それもGROWAVEに頼めば引き継げるそうで助かります。
設定に関する記事は充実していて、問合せせずとも解決できることも多くあります。
自分で解決できなかった時は、チャットで質問ができて、これが一番助かっています。
問合せは英語や画像を使って伝えるのですが、こちらの意図が伝わると迅速に対応していただけてとても助かっています。
私は日本人で英語は全くできませんが、翻訳ツールを使ってやりとりすることができているのでどのアプリにしようか導入を迷われている日本の方は候補にいれて良いと思います。

Fantastic application and customer support! I recommend this application 100% with no hesitation! Also, I am really helpful to Tina on customer support who helps me a lot with some problems I had! Keep going guys your amazing job!

FANTASTIC APP! THE BEST FREE APP FOR SOCIAL CONNECT I HAVE COME ACROSS TILL DATE!

SOCIAL SHOP WAVE HAS MADE MY REGULAR SHOPIFY STORE INTO A SOCIAL SHOPPING EXPERIENCE. I CAN ALREADY SEE MANY PASSIVE VISITORS STICKING AROUND FOR LONGER ON THE WEBSITE.

"TURN YOUR PASSIVE VISITORS INTO ACTIVE CUSTOMERS."

THE COMMUNITY APPROACH HELPS BUILD TRUST AMONG FIRST TIME VISITORS AS THEY CAN EASILY SEE REAL PEOPLE REVIEWING YOUR WEBSITE.

TIP: IF YOU GET STUCK, JUST SHOOT AN EMAIL TO SUPPORT TEAM AND THEY WILL ASSIST YOU ON EACH STEP. THE SUPPORT TEAM TAKES CARE OF NON-CODERS ALSO -- JUST ASK!

THIS APP GETS 5/5. (AND I AM REALLY STINGY WITH MY REVIEWS. USUALLY DONT BOTHER)

SO TRY THIS APP. IT HAS A POWER TO CHANGE FORTUNES.
HIGHLY RECOMMENDED.

Caveat: I have only just started using Growave. The customer service so far has been excellent and they have done a few custom changes to fit my site. I enjoy being able to Gamify my site (which is geared towards gamers), so it's a nice feature. I am still on the free plan and we are a new store so it will be interesting to see what the response from the user base is.

(Update on March 2023) Since my review below, the team did a brilliant job recovering. I had numerous feedback emails on my initial communication on where it falls short and actually, the development team came up with improvements. With the added feature of a dedicated page to communicate how-to earn & spend mechanism, it became so easy to communicate loyalty programs to my customers. Still, room to improve but it's a feature-rich app with the best value. Thank you Alice and the team.

(January 2023) Summary: (seemingly) solid products technically + thoughtful pricing scheme + mediocre setting experience
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Still in the process of setting it up: which could have been done in a few days if supported properly, now extended over 10 days. Here is why i took 3 stars off.

1. For first-time loyalty program users, the tutorial videos are pretty useless. The video only covers, for example, "if you want to have a separate page on reward, pls put your custom domain here in this box and save". Then you come up with 10 different questions.
-> Why do i need to make a separate page on rewards (to promote your loyalty program in an attractive neat manner, easier for customers to understand the whole overview and hence increase the participation rate)
-> how to create a custom domain?
-> where to create a custom domain (on Shopify? GoDaddy?) and on and on. You are on your own to find the answer to technical & fundamental questions (e.g. how to design a loyalty program, what's the best practice, what's the common mistakes, how to communicate this to your customers when launching, how to name your program and different tiers). I had to spend weeks reading everything from Smile.io's blogs and videos to learn all these.

2. Important disclaimer is not made upfront or communicated where should be (the setting panel of each component, not at the knowledge article). For example "multiplier" in a tier is affecting all points given in that tier (review, birthday points, referral... etc, while common sense says the points from the purchase). This is not explained explicitly so i had to design my loyalty program multiple times.

3. I don't know whether this is a January issue while people are on leave or permanent. but the long queue on the support is frustrating. and people are working in tick-box mode and you get different people giving you the very first answers you got from your first interaction (that very link from the knowledge page. which is not even thorough). So conversation going in circles and the to-do list is getting longer. You don't get precise answers for your "precise question" but they keep on sharing that how-to article (which i read about 10 times before contacting them) and move on.

4. Had 7-8 service agents who didn't know about their product features precisely and to detail. They all told me there is no option to give "points" for referrals to my customers (so my customers can accumulate their points in a more meaningful way). Spent another week shopping for a different app that can do this at a reasonable cost. Once I started to set it up, yes you can. Who is responsible for the lost time?

I know I'm judging the book by its cover now because i haven't launched my program yet and gathered feedback from my customers. will update again. So far, very frustrating experience as the product is too good to ditch but the set-up process is just dragging.

Amazing app and customer services, This app is amazing and offers a ton of features and the team supporting it is extremely helpful and makes it fit right in your website I highly recommend this app for your store.

This is probably the most encompassing app I have ever seen! The guys who run this are great and are willing to help you get the most of the app. They have really great customer service. I highly recommend!

The app is sooooooo GOOD~! Must Have~!!
* Thank you Eldar for the setup!