Fidélité, liste de souhaits +3 , 2 050 avis
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I have never ever ever spent sooo much time troubleshooting small and big glitches in this app! Yes, they provide good functionality for the money, yes it all works well nicely (when it work). Yes support is very responsive and does their best to help and fix things. This is why I put 2 stars, not 1. But if you are serious about Loyalty program - I would NOT recommend Growave. I don't have time to list here all the big and small issues I experienced. From the incorrect VIP levels assigned to my customers after the program started, to the loyalty points which haven't been accrued with eligible orders, to the wishlist, which got completely broken after one of my support requests, to the recent blackout, which damaged my brand at the time of new collection release. Countless, coutless glitches. I'm looking forward to switching to another App as soon as I have time, in spite of sincerely trying to give these guys a chance. 4 months of headache and frustration and counting.
Hello Team Elfbeads,
We sincerely apologize for the challenges you've faced with our loyalty program, and we truly appreciate your candid feedback. It's disheartening to hear about the issues you've encountered, and we understand the impact they've had on your brand and customer experience.
Our support and development teams are dedicated to resolving these issues promptly, and we value your patience and cooperation throughout this process. We acknowledge the importance of a reliable loyalty program in enhancing your online store, and we're committed to making the necessary improvements to ensure a smoother experience for you and your customers.
Thank you for allowing us to address these concerns. We're determined to rectify the glitches and enhance our services. Your continued collaboration means a lot to us, and we'll do everything possible to ensure your satisfaction with our application.
If there are specific issues you'd like us to prioritize or address immediately, please feel free to reach out. We're here to support you and make sure your experience with our app is positive moving forward.
Thank you for your understanding.
Best regards,
Begaiym, Reputation Manager at Growave
Great support, avalable, fast and knowlegible. They were even proactive to make sure everything was working after I changed my theme. App works great, nice to have several features all role into one. Thanks Tina!!!!
Hi team at Le Petit Moulu,
Thank you for taking a couple of minutes to share your experience with our app! 🤩
We appreciate it very much and will do our best to continue to live up to your feedback. And also, we will definitely pass on your words to Tina. 🤗
Happy Growaving! ✌
The app is awesome.
It provides all the features you need to get a solid loyalty program going.
Next to that, the support is so great. They reply within a few minutes and come with a fitting solution.
I would recommend it to anyone.
Hi, BoutiquellebyLis Team!
Thanks for giving us such a wonderful compliment. We put a lot of effort into making our product as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it. Thanks again for the support❣️!
Please let us know if you have any inquiries, we are here for you.
The support provided by Kalys is superior and they will do anything to help you have successful onboarding. I asked a lot of help and each time it was responded super fast and professionally. Totally recommended. Cheers
This is definitely the shopify-must-added app!!!
Long enough trial time, reasonable price, Great Features and Excellent Support!!!!
The real-time support really impresses me a lot. They simply respond to my problem immediately and do the technical support automatically.
Trust me, get this app, no regrets!
THE BEST APP we have even installed since we started using shopify. The support team is absolutely professional and the app is very thoughtful on every aspect on the interface and usage of the web page. 100% recommend.
'Ello there, the amazing team at LMCHING Group!
We're so grateful that you found time and left this heart-melting review! The kindness you share is the best gift for us, and your positive experience with Growave is the highest price for us, truly. We will try our best to work up to your expectations 🙏.
Here's to our cooperation! 🥰
I wish I could give this app 10 stars. They have been extremely helpful from day one of installing, and are very supportive. I highly recommend this application over other loyalty program apps. To have wishlists, referral programs, loyalty programs, and social logins all under one app is incredible, and honestly something I didn't expect to exist. Growave, keep doing great work!
Happy Wednesday team at Slice Engineering, 🥳
If you could see our faces right now, you'd see a look of gratitude and happiness. We are touched beyond words by your supportive statement:"I wish I could give this app 10 stars." Thank you so much for the proverbial pat on the back. 😍🥰
We are so proud to know that our all-in-one app is useful for your store and contributing to its growth. Everything has its own decoration and know that our adornment is you, without you, Growave would not be so grandiose. 🤗
We’re committed to providing you with excellent service to meet all your needs and expectations.
There was a serious bug (point expiration email was not sent based on the setting) but the technical team manages to solve it within 2 weeks.
Does everything I need and is better than the old reward app I used. I'm not easy to persuade in changing apps as it's often a lot of work so props to them for making me switch!
Dear team at Clothilde Store,
We do appreciate the time you took to leave us this review😇
We would like to thank you for sharing with us your wonderful feedback regarding the app. We are constantly working on the improvement of our app and feedback like yours is really important to us, it helps and motivates us to provide the best features and support that our merchants deserve.
And as for your request for a free product in POS, we always go the extra mile and are ready to assist our dear and beloved merchants however, as we have previously informed you, we are not able to implement it, hope for your understanding😊
Nevertheless, we are happy to learn that you are managing to get the most out of our platform and glad to hear that your choice was in favor of our app😍
It’s always a pleasure to work with your team and we hope for many years of long-term cooperation with you❤️
Have a wonderful week ahead! Sincerely yours,
Growave Team✌
Wow, amazing app and perfect customer support! They helped me to implement from A to Z and made sure everything is smooth (Thanks Alex!). The app itself is very intuitive and makes your store looks better, more reliable, and more profitable. Recommended.
Hi Itay and Green Bonsai team,
Thank you! We truly appreciate you taking your time and leaving us such an amazing review! 😊 Our team always tries to perform excellent customer service, the main reason is that we have such incredible customers, like you, who deserve only the best!
We hope your lovely shop has the best clients and reviews!