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Customer support is very helpful and patient. They will fix your requests accordingly. Appreciate!!!
Hey, the team at Cotteahk!
Thank you so much for sharing your feedback and rating as 5 stars app.🙌
We love what we do and will continue to serve you at a high standard level. 💖
Stay with us and enjoy Growave! ✨
Great App !! Easy to integrate. The team is really help full as i have no knowledge of coding and were very fast in helping me integrate everything the way i wanted !
The best app on Shopify to socialise an e-commerce store. The perfect app for creating viral engagement, collect leads and drive social sales. Shoppers love to play with the live feed and with their social profiles ! The app is fully customisable in css and the design can match the feel and look of your website. With some more code is possible to integrate the app with some other applications sold on Shopify. Socialshopwave support is always ready to help for integrations and tweaks you may need and they answer even during the weekends. Waiting for more cool stuff from Eldar, Anton and their team at Socialshopwave !!
And... if , one day, you want to uninstall the app just contact Anton and Eldar, they will help you, avoiding to mess your liquid code in Shopify.
It's not only the App that's great, but the technical support team too. They actual wrote to me, offering their support for free and it was quick. I'm loving it!!! The App increases my store's visibility
Fantastic idea and great execution. The team at SocialShopwave has been very helpful to my questions and has provided great support thus far! Excited to see what the new updates will be...
I'd like to see star ratings on product thumbnail and a better mobile web display for responsive themes. Keep up the good work!
I have been using Growave's loyalty app for some months already. I gave 5 stars before because the technical support team (Tina and Alex) was amazing but suddenly the support team was changed and now it takes hours to get an answer from the support team. Sorry Growave but we customers evaluate an app not only for its technical features but also for the support we get from the team behind the app when it comes to questions or issues.
Update (2023-01-19): I was contacted by the lead of technical support, she apologized and is trying to improve customer service. So far technical support seems to have gotten better but I have not requested too much support lately so I'll keep updating my score based on my experience.
Update (2023-05-04): Customer service is getting better, I usually don't get immediate answers but my questions are answered and my requests are fulfilled within a few hours. Fixing complex bugs that I have reported takes some time but they are eventually fixed. It's fair to recognize Growave's efforts so I'm giving 5 stars now. Keep up the good work Growave!
Dear team at EcoKidsLand,
Thank you for taking the time to update your review, our team highly appreciates it! 😇
Please be assured that we took into account your feedback and made a huge effort to improve the skills of our Support team. Thank you for helping us to be better ✨.
We truly believe that you won't face any issues you mentioned in your review since our team sincerely regrets about them and already eliminated them.
Please feel free to reach out if any time. The support team is 24/7 is here to assist you. 🙌🏻
Fantastic app, great price and above all, unmatched customer support. Janat was very helpful! Thank you!
Dear Cazza Petite & Zacks team,
Thank you for your kind words and for supporting our product. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! 💖
Janat,
Growave Support team.
Growave is an exceptional app that efficiently fulfills its purpose, eliminating the need for three separate apps. The support team is notably proficient, with Aidana standing out due to her swift responses, clarity, and precision.
Dear team of Prime HODL,
We’re so grateful that you took the time to share your feedback with us 🥰. It’s our pleasure to serve customers like you ✨. You motivate us to be better!
Please let us know whenever you need our help 🙌🏻!
Amazing Customer Service! I love the features this app adds to my website however I can not say enough about their customer service! There have been a couple of times when things weren't showing up correctly & when I emailed the customer service team they responded quickly & resolved the problem. They have amazing communication & are definitely on top of things. Thank you for all of your help!
Dear Calla and Friends team,
We're thrilled to receive your praise for our customer service! Thank you for acknowledging the quick response and effective problem-solving from our team. 😍
At Growave, customer satisfaction is our top priority, and your feedback confirms we're on the right track. We're here to support your website's success, and we appreciate your shout-out.
Please reach out anytime you need assistance – we're always here to help. 🤗
Best wishes,
Begaiym, Reputation Manager
Really worked with us to integrate things we needed and to tweak things. Very flexible! Will review later after having more time with the application. So far so good!