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Great customer service and great app. Has everything you need even with the basic package. One-stop shop to take you website to the next level.
I went for this app for the review system. It works well. And support system is really helpful (thanks Alice).
Can’t rate 5stars yet since I didn’t tried all functionalities
I am taking advantage of the free 14 days trial and I am amazed. I had a great support from the beginning. They settled the app for me, migrated customers point from another app, they are always present and always helpful . The customers immediately noticed and appreciated the changes ( now they can have a wishlist, can log in from a social network etc) . I will for sure upgrade to a basic plan. So much happy. Does not exitate to try this app!
Thank you sooo much for sharing your feedback! We are thrilled that you loved your experience! :)
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks a ton for your kind words!
some features aren't working, for example i cant apply test the app on my offline versions of my store even though there's an option for that it doesnt apply, so if i make any changes i have to publish it which makes my customers confused
UPDATE:
Alice from customer service reached out and was very helpful. still there quite some features that i would like to improve. im currently still working with their customer service and hopefullt they can get it done
First off, thank you very much for sharing your feedback. We value our merchant's opinions and would like to thank you for bringing this to our attention.
We’re sorry to hear of your less than satisfactory experience with our platform and hope you will accept our sincerest and deepest apologies...
We want to assure you that Growave is working properly and the part you mentioned is no exception. The "Active theme" seems to have misled you and for that, we are really sorry.
This option was mostly implemented for our development team so that they could understand which theme they should work on. And we beg your pardon if some confusion has taken place in the description of that part.
Thanks to you, we're going to change its description to avoid any misleading in the future.
Alice has sent a couple of emails to determine how we can provide a solution that makes you smile. :)
It’s been always important to us that our merchants are more than satisfied with our product as well as customer service and we would like the opportunity to dispel any misunderstandings.
Thank you for staying with us, and be sure that this time we will not let you down! :)
such a nice team. customized my requests patiently, even if I was too peaky.
Very good service. definitely recommended. success growave!
Good app, has lots of useful features. Kalys always helps quickly with any problems.
The people of social shop wave was very helpful helping me set of everything has been a great and will help grow my business thank you again.
Tattu and her team have been fantastic throughout my journey. They are extremely dedicated, very skilled at what they do and always deliver in a timely manner. Awesome App and even better team.
Incredible app, my store looks amazing with their features!
The best part is they have an amazing service team that responds quickly and help the best the can.
Wonderful customer service with quick responses, answered all of my questions thoroughly with screenshots. Tattu is a great customer service manager. I'm incredibly impressed by this team and what they've done to integrate reviews, wishlists, and account login with social media sharing capabilities onto my site. My website looks so much better now!!
Thanks for sharing your love! We always strive to provide our services in the most efficient way. Tattu and the rest of the team are delighted by your warm words💕
We are really happy to know that you found our platform and its apps useful! Your feedback motivates us to work even harder and improve Growave day by day!