Fidélité, liste de souhaits +3

I am a "non" developer working to manage my entire business on my own including building a website and working through concepts like customer retention and conversion. I tried two other apps but this one had the customer services I needed to make the work. They are responsive and fast. They helped me pull in my old customer list and when I missed a step they gently walked me through the integration to make it work. My customers love having rewards and I use it as giveaways now. I am super grateful for their help and support.

Fantastic idea and great execution. The team at SocialShopwave has been very helpful to my questions and has provided great support thus far! Excited to see what the new updates will be...

I'd like to see star ratings on product thumbnail and a better mobile web display for responsive themes. Keep up the good work!

Great support - We were combining sites and they helped transfer the questions/answers and reviews over from the old site to the new site.

this is a very nice app ..........................................................strongly recommended !!

It is one of the best experiences we have online. The socialshop wave team is very nice and fast. They could easily solve our problems in a very short time. The app itself is powerful plus an helpful team - we have got a lot more than what we expected. Superb experience!

I have been using Growave's loyalty app for some months already. I gave 5 stars before because the technical support team (Tina and Alex) was amazing but suddenly the support team was changed and now it takes hours to get an answer from the support team. Sorry Growave but we customers evaluate an app not only for its technical features but also for the support we get from the team behind the app when it comes to questions or issues.
Update (2023-01-19): I was contacted by the lead of technical support, she apologized and is trying to improve customer service. So far technical support seems to have gotten better but I have not requested too much support lately so I'll keep updating my score based on my experience.
Update (2023-05-04): Customer service is getting better, I usually don't get immediate answers but my questions are answered and my requests are fulfilled within a few hours. Fixing complex bugs that I have reported takes some time but they are eventually fixed. It's fair to recognize Growave's efforts so I'm giving 5 stars now. Keep up the good work Growave!

Fantastic app, great price and above all, unmatched customer support. Janat was very helpful! Thank you!

Growave is an exceptional app that efficiently fulfills its purpose, eliminating the need for three separate apps. The support team is notably proficient, with Aidana standing out due to her swift responses, clarity, and precision.

you are attracted by the fact that you can have a great experience with all these features in an integrated package. Also, the service quality of the support is very good. It is fast, accurate, and responsible. Assuming, this is the best solution!

Very good app, no problems by far and surely would recommend to others. Very Important - Customer service on a level we would expect to be... Pleasure to deal with Tina today www.PierreFrancis.co.uk