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The support team was very helpful. Solved an issue swiftly. I would definitely consider availing this app again in the near future.
Hey, the team at Jacob's Well Chai!
We do appreciate your 5* rating for our service, and we keep providing the best service for all our valuable merchants. 👌
We will be more than happy to welcome you again in the near future and wish you good luck! 👍✨
Kindly feel free to reach us if you need any assistance, we'd love to help you. 🤗
Nurila,
Growave Support team.
This app is awesome in its features alone, but what makes it the perfect choice is the stellar customer support I have received in the first couple of weeks of using it. I hope they can keep up this kind of customer service because they are doing a fantastic job. We had many requests and we talked via chat with them almost daily in the first two weeks but Alex, Tina and their colleagues were always there for us and helped us greatly. I can only recommend it and hope to be successfully using this app and their support for a long time to come! Thank you!
Dear team at BIG STORE (Dynamic Tools)🔨,,
Thank you for your kind words, it is not every day that we receive feedback as detailed and thoughtful as yours💖. I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day✨
We sincerely thank you for taking the time to share your thoughts with us🤗!
one more try.... cheers !!!
Fantastic app with great support.
This was an app that I really enjoyed as their customer service was quick to respond and the functions were great.
We were one of the early users when they were still offering their $9 basic plan but most of the functions have now been removed from us due to the pricing change. We wrote in to customer service explaining our situation, and for a small brand like ours, it's impossible to be paying $149 per month to retain all the features which were available from the plan they promised previously. Most apps out there would still reward their old customers who've been with them since day one, but not in the case of Growave.
It's truly disappointing and now we need to find another review and loyalty app that can fit into our budget. While I appreciate the help that the team has provided for us since day one, this experience has left us speechless.
Dear SLOW RITUALS team,
I hope this message finds you well. I wanted to express our sincere gratitude for sharing your valuable feedback with us. Your openness in expressing your experience with our application is genuinely appreciated, and we deeply regret that your expectations were not fully met. We understand the impact changes in our pricing structure can have, especially for our early users, and we sincerely apologize for any inconvenience this may have caused. 😥
The decision to adjust our pricing was made after careful consideration to optimize our services and align with industry standards. However, we recognize and empathize with your concerns, and we are committed to finding a solution that addresses your needs.
It genuinely saddens us that we were unable to meet your expectations. We've made several attempts to reach out to you, but unfortunately, we have not received a response. We understand that your time is valuable, and we apologize if our attempts to connect have inconvenienced you further. However, we are always eager to resume our collaboration and will be available to address any questions or concerns you may have.
If you are open to it, I am available for a phone conversation or correspondence via email at your convenience. I am committed to listening, understanding your requirements, and working towards an optimal solution that satisfies both parties.
Once again, we appreciate your feedback, and we are eager to engage in a meaningful dialogue to address your concerns. 🙏
Begaiym, Client Care Specialist
I have been using this app for loyal program. I love quick support. I hope this product would be more helpful and convenient near future.
Hello, dear glee-japan team 👋,
Thank you for your valuable feedback on us and for sharing your experience with everyone here. We truly appreciate it and the whole Growave team feels incredibly happy to have a customer like you🥰.
Customer satisfaction is our top priority and we encourage you to let us know if there’s anything we can do to deliver an even better experience the next time you visit us 🤞. Thanks again for taking the time to leave a review!🤗
Have a joyful week ahead 🎈.
Overall nothing against the app. It has cool features which will help site owners achieve loyalty programs, rewards, etc, unfortunately it was not the right fit for me.
I had problems with uninstalling and they got back to me immediately and helped with uninstall. Extremely helpful and efficient!
Kalys is very happy to help me complete the application settings, this application is very good, I hope they will continue to force!
The customer support service is fantastic! The turnaround time to fix my issues is usually in 1 - 2 days. And Growave is the best loyalty program app I have came across so far.
Dear Team at Geekster 😇!
We're so happy to hear you had a great experience at Growave 🥰. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you! Thanks again, and we hope to serve you again soon.
The team at Social Shop Wave have been amazing. They have allowed us to combine several Apps in to one App.
At first, I thought the App was priced higher than a lot of Apps but now I believe it is definitely worth the money. The exceptional customer service I have received from Nurila and the team has been amazing. I cannot fault them. The problem I find with a lot of Apps is that customers can tell that it doesn't quite fit with the website. The team have been amazing at making the small customisations so everything looks seamless.
I highly recommend this App and I am looking forward to a long collaboration with the team and further utilization of what their Apps provides to enhance my customer experience.
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