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I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a new 2.0 Dashboard rollout on 15 Mar and I will lose access to my dashboard, and my current plan is no longer offered.
Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!
That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.
I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)
Truly disappointed.
Hi, the team at IREN Shizen,
Thank you for sharing your feedback. We truly appreciate your early support and the time you’ve invested in integrating Growave into your stores—it means a lot to us!
We recently sent you a personalized offer to help ensure a smooth transition. When you have a moment, could you check your email and let us know your thoughts? We’d be happy to go over any questions and find the best solution for you.💌
To clarify, Growave 2.0 isn’t just a dashboard update—it’s a complete rebuild of our platform, designed to bring enhanced functionality, better performance, and more value to your business. We’re continuously rolling out improvements to provide the best possible experience, and these updates are reflected in our pricing structure to ensure we can keep delivering top-tier solutions for all our customers.
We understand that changes like this can be unexpected, and we truly appreciate your ongoing trust in Growave. Our goal is to support your business in every way we can, so please don’t hesitate to reach out—we’d love to help!🚀
Kind regards,
The Growave Team
Been with Growave for a while, over a year now. Everything has been good. Email yesterday stating new 2.0 Dashboard rollout on 3/15 and I will lose access to my dashboard, and my current plan is no longer offered, the $9 sub is now a $49 monthly sub. As a small business owner I can't eat that monthly price increase for essentially the same product. I used the Loyalty/Rewards and Reviews portion and once I got it all ironed out it seemed to work good. and my customers liked it. Not anymore! I give 3 stars cause the tech worked, it was reliable, but the end results of no options to continue for small business I leave 3 Stars. Good luck!
Dear team at Bedlam Beard Company,
Thank you for sharing your feedback and for being a valued Growave user. We truly appreciate your support and understand that the recent changes can be challenging. We sincerely apologize for any inconvenience this has caused and want you to know that your experience matters to us.
Our goal with Growave 2.0 is to deliver an enhanced experience with improved functionality and overall app performance. However, we recognize that every business has unique needs and budgets, and we are committed to finding solutions that work for you. Your success is important to us, and we deeply value our relationship with you✨.
We have reached out to you directly to address your concerns and would love to explore possible solutions together. Our team is here to support you and find a way to continue our cooperation in a way that aligns with your business goals. Please don’t hesitate to connect with us—we’re committed to helping you through this transition😊.
Thank you again for your honest feedback and for giving us the opportunity to improve. We look forward to hearing from you🙏🏻.
Best regards,
Begi from the Growave Support Team.
UPDATE: The Growave Team has been amazing to help rectify this and assist with all setup. They've gone above and beyond to rebuild goodwill and create smooth systems going forward. So appreciated!
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First of all, the app itself seems great. We haven't launched it yet and are still setting up our program. However, this app does not have a "setup" mode. There is a big banner on multiple pages that says, "Action required - Growave is not activated." One would interpret this to mean that it's safe to set the app up and play with settings to see what works best for our shop.
Nope. Everything is live immediately. Growave emailed several customers that they earned points in a rewards system we haven't launched, and it requested reviews from people without permission, too. We're not even sure we want to use the reviews feature.
I was mortified and had to have Growave customer service send me .csv files of those contacted (because I couldn't even find WHO got emails). It was pure luck I discovered people had been contacted at all.
This is an embarrassingly huge flaw. I tested other apps before testing Growave, and those apps didn't reach out to customers without giving me a head's up, notification, or some sort of permission wall.
If there are settings in the backend that trigger communications, those need to be CLEARLY labeled. Because if "Growave isn't activated" doesn't actually mean "Growave isn't activated," then there is literally no way to know the customer-facing implications of simply creating a reward system framework.
Hello, Pintuck & Purl team,
Thank you so much for your updated review and kind words! 😊 We’re truly grateful for the opportunity to support you and ensure everything runs smoothly. It’s been a pleasure working with you, and we’re thrilled to hear that you’re satisfied with the setup and our assistance.
If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help!
Best regards,
Binazir
Head of Customer Support Team
Growave
Now that I have been in contact with the team, I have been able to realize the capabilities that this application has. The team has helped me a lot with quick responses and very good support.
Dear Maria at the NiceLifemx team,
Thank you so much for your kind words 🌸! We're thrilled to hear that you've been enjoying the capabilities of our app and that our team has been able to assist you effectively.
Your feedback means a lot to us, and we're always here to help whenever you need support. 😊
Kind regards,
Ayana
App was easy to implement and I love the reviews that customers have left. I use this in my marketing. The team has been great to work with and always responds quickly to any questions I might have. Migration support was fantastic.
Dear Blind Cat Chocolate Team,
Thank you so much for your kind words!🙏Our team works hard to ensure that all inquiries are handled promptly and effectively, and your feedback truly motivates us to keep improving. ❤️
We’re also thrilled to hear that our app has positively impacted your marketing efforts. It’s always rewarding to know that our tools are making a difference for our customers.😊
If you require any further assistance, please do not hesitate to contact us. We are here to assist you!
Warm regards,
Syrgak
Customer Support Team
I can tell that Growave support team is very great, especially response of our query is very quick and perfect!
There are so many features on app, thus we can find the suitable usage. Even if we need some modifications, such as layout changes, Growave supports us very well!
Dear Team at RAGTAG GLOBAL 🥰,
Thank you so much for your kind words and wonderful feedback! It truly means the world to us to know that you’re happy with our support and the app’s features.
We’re thrilled to hear that you find the response to your queries quick and helpful. Providing prompt and effective support is something we strive for, and it’s incredibly rewarding to see it making a difference for you.
It’s great to know you’ve been able to explore the app and find features that suit your needs. We’re also delighted to assist with customizations like layout changes—it’s all part of ensuring the app fits your business perfectly.
If there’s ever anything else we can help you with or new ideas you’d like to explore, please don’t hesitate to reach out. We’re always here to support you!
Thank you again for your kind words, and we look forward to continuing this wonderful partnership. 😊
Best wishes,
Kani
Customer Support Manager
I am very satisfied with the support provided by the Growave support team. Their attention was extremely quick, friendly, and they resolved the issue immediately. In my case, I was attended to by Anna, who was very kind and efficient. We have been using the application for almost two years now and this is the first time we have had to resort to the support team. We are very satisfied with the application and its performance.
Dear Moto-Rad team,
Thank you so much for your kind words and for sharing your fantastic feedback! 🤩
It’s great to hear that you were happy with the support provided by our team. We’re delighted that Anna was able to assist you promptly and professionally, and I’ll be sure to pass along your compliments to her. 💕
We’re also very grateful for your continued trust over the past two years. Knowing that the application has been meeting your expectations and running smoothly for so long is incredibly rewarding for us.
Please remember that we’re always here for you. If you ever need assistance again, no matter how big or small the issue, don’t hesitate to reach out. Your satisfaction is our priority!
Thank you for being such a valued part of our community, and we look forward to supporting you for many years to come. 😊🙏
Warmest regards,
Customer Support Team
Thank-you so much for your super fast support. I am very pleased with the final layout of the wishlist button on the product page - it looks great...!! The team at Growave have always been very supportive and highly responsive to communication from the beginning. I would highly recommend Growave.
Dear team at MINGALABA,
Thank you so much for your kind words and for taking the time to leave such a glowing review!💖
We’re thrilled to hear that you’re happy with the final layout of the Wishlist button on your product page—it’s great to know it turned out just the way you envisioned!
Our team always strives to provide fast and responsive support, so your appreciation means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out.🙌🏻
Wishing you continued success! 💫
Best regards,
Begi
Customer Support Manager.
The customer service is more than wonderful and the services provided by the company contribute effectively to the prosperity of my brand. I highly recommend it.
Hello team at Zeido Clothing!
Thank you for your wonderful review! 🌟 We're delighted to hear that you've had such a positive experience with our customer service and that our solutions are contributing to your brand’s success. Your recommendation means the world to us!
If you ever need any assistance, we're always here to help! Wishing you continued success and prosperity! 🚀✨
Best regards,
Anna
Customer Support Team
Many thanks to the Growave team and all the support staff, especially Begi for listening carefully to our needs and solving them quickly and perfectly! I will keep using this app consistently! Very friendly for the seller!
And it's very functional, I hope to do some upgrades for the membership section, for example it's a free gift for points redemption, it would be nice to limit the total quantity and realize that out-of-stock products are not redeemed for points, it would be more convenient. I'm sure Growave will improve and upgrade!
Lastly, thank you to all who read this! I wish you all a wonderful day!
Hey Team!
Thank you so much for your heartfelt and detailed feedback! We are thrilled to hear that you’ve had a positive experience with Growave and our support team. We’ll make sure your kind words are shared with them—it will surely brighten their day!
We also appreciate your thoughtful suggestions regarding the membership section. Features like limiting quantities for free gift redemptions and ensuring out-of-stock items are not redeemable are excellent ideas. Your insights are invaluable as we continue to enhance and refine our app. Rest assured, our team is committed to evolving and making Growave even more functional and user-friendly for merchants like you.
Your enthusiasm and trust motivate us to do better every day. Thank you for being such a valued part of our community, and we’re excited to continue supporting your business growth.
Wishing you a wonderful day as well! 😊
Warm regards,
Growave Support Team