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Really impressive customer service and software! They ironed out every issue down to the smallest detail to make the app work perfectly on our new store. So great to have all these tools integrated. They really go the extra mile, well done!
ソーシャルログイン機能がなくなった
こんにちは、デジタルサイネージ専門社 TVSIGN.JP,
Thank you for sharing your feedback. We would like to provide some clarification regarding the recent update involving the Social Login feature.
After careful evaluation, the decision was made to remove the Social Login feature in our upcoming updates. This change allows us to focus on enhancing other features, including Rewards, Wishlists, Reviews, and Instagram UGC, to provide a more robust and versatile platform for our users.
We have attempted to contact you multiple times regarding this matter but have not received a response. We would be happy to discuss this further and provide potential workarounds to address your needs.
Best regards,
Binazir
Head of Customer Support Team
Growave
Very promising app, though utilizing it is quite ugly. I could only actually get to their website to login via their FAQ's, as there is NO login on their direct site, just "Add App" and "Book Demo", not to mention "Start Trial". A little reduntant. So I wanted to move the rewards tab to a more reasonable spot on my site and it is unable to be moved, and logging into their website (supposedly where you are supposed to fix this issue by removing it completely and switching to a rewards page) you get redirected to shopify each time. Unnecessarily frustrating. Glad I started with just a trial.
Hi Jingle Truck Toys Team,
We'd like to apologize for the inconvenience you faced because of our app 😞. We greatly appreciate your feedback, it makes our app better from day to day.
Allow us to explain the Log in options. Basically, growave.io is the familiarisation site. Therefore, there is a Start Trial button (which redirects to the Shopify App Market page). After that, it requires you to log in to your Shopify Admin panel (these are the requirements of Shopify itself, all third-party apps should be embedded in the Shopify Admin panel). The main reason for this process is to recognize that you're a Shopify client. You can easily log in to the admin panel directly from the Shopify admin dashboard for a better UX and flow.
As for the Reward tab, it can be easily moved on our end. You only need email to our support@growave.io and mention where exactly you would like it to be moved. We do understand that you are willing to do it by yourself, therefore, we are planning to add this feature to the admin panel in the future.
Once again thank you for your detailed review. They are taken into consideration and will be definitely discussed by our management team. Our valuable customer feedback helps us to be better, and we highly appreciate it 🙌. We truly believe that your experience could have been better and so sad that we failed in delivering the service you deserve 😢.
We'd really appreciate it if we were able to talk about your feedback more and find a solution to your queries. Could you please check your inbox and let us know your thoughts? 🙏
The app integrates very well and easy into my existing shop. The support is really helpful and fast. I had a question and needed support with the integration of product reviews on my page. The request was fulfilled within 1 hour by a developer. Really great product and serivce!
Dear Nomadik,
We are very grateful for the feedback you left. Therefore, we try to do our best every day! 😊🙏
I am very happy that we were able to help you quickly and promptly. Our service is constantly improving and we hope to continue to leave you satisfied. It is our main priority. 💜
We are always here to assist you in any situation wherever you are in the world. ✨
Saule,
Growave Support team.
Amazing experience , support is something out of this world Kalys was NEXT LEVEL give him a pay rise hes a magic man.
This app has been nothing short of incredible. I was assigned a personal customer service rep named Tattu who was essentially like a concierge! She helped me with integrating the app with my site, and provided me with useful resources for reference. If all customer service was like what she provided, this world would have a lot less frustrations. I strongly recommend Growave and hope you get to work with Tattu.
Wanted to pause the use of the app by using the backup of my theme. They then proceeded to install the app on the backup of my theme without asking.
Update: they contacted me and resolved the issue. I am giving 3 stars because I still think it's super weird they assume it's okay to add the app code in someone's backup theme without asking
Thank you for sharing your feedback! We value every merchants' feedback and take them very seriously, especially negative ones, since they always point to places that need to be improved. 🙌
First of all, we are very sorry that you had such an experience with us. We beg your pardon for making you go through it...we'd never do it for a purpose...
We totally share your opinion that it’s not okay to integrate apps into themes/theme backup without asking.
However, it's worth noting that we always ask to select the necessary theme while our merchants go through the onboarding process and Growave is integrated into the selected theme accordingly.
So please do not think that we integrated Growave into the wrong theme intentionally without your consent... We believe a terrible misunderstanding has taken a place and we are sorry about that... :'(
We put our merchants' experience and satisfaction as our priority and now we feel ashamed that we were not able to provide you with the service that you deserve...
But we never give up! We will do everything possible and impossible to make things right and bring a smile to your face! 😇
With this in mind, we have already sent you a couple of emails, and we would be very grateful if you could check your Inbox.
Sending good vibes your way and appreciate your understanding!
P.S. thank you for staying with us! 💖
Stay away from this app.
From their site it all seems simple but in the end it is impossible to set everything up correctly without problems. I was in constant contact with the team for 4 days to solve very small problems due to their non-existent tutorials! They don't even explain well in the FAQ or help pages how to do everything you need ... Not only that: I asked how to make a change on the reviews I uploaded and they replied that there is a "secret setting" that costs 150 $ ........... But do we realize? BAD BAD BAD I have installed LOOX and now everything works correctly. All set up in a few hours and the result is 10 times better, even graphically. Ah, and it costs less. GOODBYE
Dear team at Haliajewels,
Firstly, I would like to extend our deepest apologies for the challenges you experienced with our app. It saddens me to hear that your interaction with our team and the overall usage of the application was not satisfactory. We genuinely value your feedback, as it drives us to constantly improve. 🙏
I want to assure you that, since your review, we have taken great strides to address the highlighted issues. Our app has undergone numerous updates, focusing on enhancing the user experience and ensuring that all functionalities work seamlessly. We recognize the importance of having clear and detailed tutorials and have thus made significant efforts to enhance our FAQ and help center. This ensures that our clients have all the resources they need for smooth operation.
Regarding our support team, they are dedicated to working every day to assist our clients in the most efficient manner, striving to resolve queries in the shortest time possible. We've also been actively updating our Help Center, making information easier to access and more user-friendly.
I deeply regret the inconvenience you faced. I take pride in the strides and improvements we've achieved since then. It's our earnest aim that anyone interacting with our app now finds it more aligned with their expectations and needs. 💙
Warm regards,
Begaiym, Reputation Manager!
Seriously not happy with this app. I thought i was getting an all in one automatic app, as this is how it was explained to me. If someone comes in my store and makes a purchase...they get points when they check out. if someone comes in that was referred by someone else, the referrer gets points...all not true. I have a free app that already does what this offers. I don't see the point of spending so much money to get nothing extra for it. I want my IN STORE customers to get a bonus...not make myself work harder! Can i give it negative stars for false advertising?
Dear ROTD Crafter's Corner team,
First and foremost, I'd like to express our sincere apologies for not meeting your expectations with our app. Your feedback is invaluable to us, and I want to assure you that we have taken it to heart and have acted upon it.🙇♀️🙏
Our Reward program, in particular, has undergone significant refinements. Today, it works much more efficiently, benefiting countless businesses every day by enhancing customer engagement and loyalty. We've carefully crafted it to ensure that it not only serves its primary purpose but exceeds expectations.
Beyond the Rewards system, I'd like to highlight that our app has always been equipped with integral features such as the 'Wishlist' and 'Reviews'. The 'Wishlist' allows your customers to bookmark their desired items, enhancing user engagement, while the 'Reviews' feature provides a platform for authentic feedback, reinforcing trust and facilitating informed purchasing decisions for potential clients.
Your satisfaction is our utmost priority, and it drives our continuous efforts to refine and perfect our offerings. Know that we're consistently working to make our app the best version of itself, so it serves your business's needs seamlessly. 🥰
Warm regards,
Begaiym, Reputation Manager!
This is the second time I review this app as the owners offered me 3 months of free trial for testing again. On the second day I arrived at the conclusion that this app is slow as hell... With the speed tester that Shopify provides, grew from 28 to 47 points just for deleting this app. The reviews widget has a lazy load with at least 2 sec. delay. The email templates and the wishlist are ugly and not very customizable. Not very recommended!
Hey team at S3ART Store,
Thanks a lot for your feedback!
We're truly sorry that we didn't meet your expectations 😔. We understand and accept the fact that we have room to grow 🙏.
We use the Lazy Load strategy in the optimization of our app. It is a strategy for defining resources as non-blocking (non-critical) in order to delay the loading of those resources until they are really needed. This can shorten critical rendering steps, resulting in faster application load times.
In spring 2021, we did a lot of work to improve the speed of our app with the Shopify team. They have very strict requirements for app developers and remove apps from the App Market if the app affects the shops' speed by more than 10%. We have passed all their tests and now continue to work on speed, as we want to be the best solution for our customers. Also, we want to mention that compared to many other apps, we have 5 features in one.
We'll definitely take your feedback into account and continue to work on improving our app.
Again, we are very sorry that we disappointed you 🥺. We really want to continue our cooperation with you and the manager of the Customer Support Department is trying to contact you, but it is unsuccessful 😔. It would be great if you could check our emails 🙏.
Thanks a lot!