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Haven't implemented the app on our live store yet, but the customer service have been helpful. I will say there is a few delayed responses, but we usually get my problems solved.
Hi team at Plantish,
Please accept our deepest gratitude for leaving a fabulous review and contributing your time to our growth! 😇
In our field our beloved merchants are foremost and therefore your feedback is highly appreciated by us.
We are extremely grateful to you for choosing us and we are even more pleased to hear that there is a room for improvement and we promise that we will work hard on this point to polish it till perfection. Thank you so much for letting us know. 🤩
Please reach out if you have any questions, we’d love to chat with you!
Their customer service was very helpful and Kalys answered us promptly. Thank you!
Have used this app and everything went well. They have a good support and able to achieve my desired colour and look based on my theme. I tried to activate the review app but it affects some of the apps which makes it messy. I also thought of upgrading but when I check their plan the lowest is $199/month, I just uninstall it. Now I see $49/month but still a huge amount for a starter like me.
Great thanks for taking your time and leaving us your priceless feedback!
We are very pleased to hear that our support team has been able to help you achieve your desired design. <3
Dear merchant, may we clear things up and, perhaps, this will help to get an excellent impression of our platform?
Our apps need to be integrated first in order to operate and look properly and the reviews app is no exception. Once the integration completes, the app looks completely blended with your site, we promise. :)
And you are right, the pricing used to be different, we did have a Plan for 119 USD, however, we decided to make a one-week sale as a Christmas gift.
If you have any questions about the new pricing, we are always happy to jump on a call to discuss this +44 1244 94 0555.
Also, please feel free to get in touch via Live Chat on our website or via the following email: support@growave.io
I am enjoying the cost benefit of having all the options for one low price. Ive had a couple of setup issues that were attended to quickly, however Im thinking my product page load speed has suffered as it takes some time to finish loading. Its not so bad because it still loads everything important quickly, but does does make my product pages look clunky.
Dear team atbedbuddies.com.au,
Thank you for the review 🥰! Your feedback is much appreciated and helps our team improve. Customer satisfaction is our top priority and we encourage you to let us know if there’s anything we can do to deliver an even better experience the next time 🥰!
Thanks again for providing us with your review, we appreciate it✨!
I am enjoying the app so far. I wish that Wishlists worked like they do on Amazon, allowing people to buy gifts for their friends.
Thank you so much for your review, Roving House. So happy to know that you are enjoying Growave so far! 😍
We really appreciate the time you took to share your honest feedback with us. We always try to exceed our customers’ expectations and are ready to go an extra mile to help them to get what they want. ✨
With that being said, we would greatly appreciate it if you could share with us more about how Wishlists works on Amazon. If you meant the ability to share your lists with friends - we have a great news for you, because our Wishlists has this option and moreover, it is already available in your store. 😍
If you were referring to any other feature, please let us know. And maybe we could discuss it with our developers, to see if there are any possibilities to implement something similar in our platform for you. What do you think?
Our support manager has already sent you an email. We will look forward to hearing from you soon. 😊
First of all I have to say that Eldar and his team do fantastic customer support.
The app has a bunch of useful social features and could replace several other apps at the same time.
It wasn't a great fit for my store since I would have to move up to one of the higher paid plans.
I think it would be a solid app for stores in early stages though.
Customer support is excellent, very quick response and patient. The app really help to get orders, reviews and number of signups increased a lot. I like this app. However, the reporting / analytic functions are quite disappointed and not user-friendly.
I am very happy with the fact that SocialShopWave support, Eldar installed the App for me very fast. So, the service looks good. Victoria at Shopify told me that I have to wait three days for the App to work, so, I will write a new review, in a week when I see some result.
Thank you Eldar for your big help, I was eager to get the App installed, so, for now I am very happy.
Thank you again !!!
I found the backend of this app kind of clunky/unintuitive but the support has been stellar. Alex didn't give up on me even with a ton of back and forth. Thank you!
Hi team at Rythmatix,
We are very grateful that you took your time and share your feedback with us and all Shopify users.
Alex passes his thanks as well. 😇 We are very glad to hear that our customer support managers made you feel welcome. 🔥
As for the app's backend, please be kindly informed that the app is optimizing with every update and your valuable feedback helps you to be better.
It's absolutely a pleasure for us to help you with any of your requests, that's why please feel free to reach out if you need our assistance! ✨
The app is very good and support is excellent and fast. I've uninstalled it because it makes it mandatory for customers to create an account, while I prefere to let them decide if they want to join the reward program (and create an account) or just purchase more quickly.
Hi, team ofmachebuoni,
We appreciate your kind word for the app and Support team 🥰. Our team works hard every day to deserve your positive feedback. We’re delighted to hear that you received friendly, attentive service from our team.
As for creating an account, I am afraid, without enabling an account, our app doesn't work. Nevertheless, we have forwarded your feedback to Product Management to review and implement in the closest updates.
Please note that we are always here to assist you if you decide to come back. Hope to work with you again 🙌🏻!