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We were changing themes and had a lot of customizations we wanted to do. So our onboarding process was super long as we always added things we wanted to add or change. The support has been better than anything I have experienced before on Shopify. Always got immediate response from support and the developers got things edited within the same day. Super happy with the first weeks on Growave!
Hello, Petit team,
Thank you so much for your kind words💖 We’re thrilled to hear that your onboarding process, despite being long and detailed, was smooth thanks to our support and development teams. We always strive to provide immediate and effective assistance, and it's fantastic to know that you felt supported and satisfied with the changes.
Your happiness in these first weeks with Growave means a lot to us, and we're excited to continue helping you achieve your vision ✨
Begaiym, Client Care Specialist
Le service client est très réactif et apporte une vraie aide !
Dear team at Herbaflor,
Thank you so much for your kind words and the 5-star review! We’re thrilled to hear that you found our customer service helpful. Your satisfaction is our top priority, and we’re grateful for the opportunity to assist you. If you have any further questions or need support, please don’t hesitate to reach out. 💗
Best regards,
Janat
Customer Support Manager
I usually avoid giving the feedbacks to support, but this time I was very impressed. They were helpful, fast and what amazed me the most - they brought a wow effect by helping me with something that I didn't expect from them. Plus the Growave app is very nice, easy to use and has useful functionalities. I recommend them for sure!
Hi, the team at PiggyFest,
Thank you so much, what a wonderful review. It's a real pleasure to our ears that you are happy with our app and customer support!
This made our day, and we are so grateful for merchants like you! We are always here and happy to help in any way we can. Thank you for the positive feedback 🥰!
Binazir,
Head of Customer Support team 💕
Growave has been very accommodating with request and agile communications. I was able to rely on them in updating and fixing issues that is impacting user experience. I am currently exploring more of what is has to offer.
Hello, the team at Skinsation Cosmetics!
Thank you so much for taking the time to provide feedback!❣️
Our team is overjoyed to read your 5-star review.
Please let us know if you have any further questions, we would be happy to help! ⭐️
Anna,
Growave support team!
Best app for what we need. Being able to have wishlist, loyalty and reviews in one is a win. Support is SO responsive, often able to fulfil any request I've had and gets back to me so so promptly. Highly rate how great this app is for the cost compared to competitors.
Hey there, Mom Store team,
Thank you for your kind words! 💙 We're delighted that Growave has proven to be the perfect solution for your wishlist, loyalty, and review needs. Our responsive support team takes pride in assisting you promptly and effectively, and they extend a heartfelt thank you for recognizing their efforts. It's wonderful to hear that you find our app to be a great value compared to competitors.
We're here to continue providing you with the best experience possible, and our support team is always ready to help.
Thank you for choosing Growave! 🌟🎉
Begaiym, Client Care Specialist
Esta aplicación es genial para fidelizar clientes y reforzar tu marca con reseñas de tus clientes.
El servicio técnico es de 10, muy rápidos y eficientes. En mi caso me atendió Janat y le estoy muy agradecida porque ha sido realmente amable y profesional.
Recomiendo ;)
Dear Hello Australian team,
Thank you so much for your kind words regarding our app and the support we provide!
We are thrilled that you like our app and the service we deliver. Your satisfaction is essential for us since our customer's joy is the most precious thing for which we have a reason to do the best we can. 💕
Your fantastic feedback has lifted our spirits even higher, we are always happy to assist and make your time with us the most enjoyable and efficient.
Your trust and delight mean the world to the Growave team, thank you a lot! 🤗
Warm regards,
Janat
Growave Support Team
The Growave team is truly exceptional and always available to provide support whenever we need help. Their commitment to assisting us is truly commendable.
Hello, Homekode team!
We highly appreciate your feedback, thank you for taking the time to share your insight!🤗
Our team is dedicated to providing excellent customer service, and we're delighted that we could assist you.
We will try our best to continue to provide you with excellent service!
Anna,
Growave Support team💙
So far absolutely amazing customer experience. In less than an hour they adjusted the code for my Rewards Program and now it looks fantastic on mobile.
Thank you.
Update...
Had to come back and say these guys are absolutely amazing, I had 3 support requests over 2 days prior to launching my store. They were patient, helpful and quick. Every time i contacted them, help was minutes away. If you are looking for a world class support team that got your back you when things don't go your way, this is the team you need.
Thank you again guy @Masha, @Vlad, @Beji and all the Dev team.
Hey, Inked Garment team,
Wow, your review absolutely made our day! ✨ It’s fantastic to hear that your experience with us has been nothing short of amazing. Knowing that we could swiftly adjust the code for your Rewards Program and ensure it looks great on mobile in under an hour is incredibly rewarding for our team.
I’m especially glad to hear that @Masha, @Vlad, @Begi, and the rest of our dev team could be there for you when you needed us most. We understand how crucial those final days before launching your store can be, and it’s wonderful to know that our team’s patience, helpfulness, and quick responses made a positive impact on your experience.
Your trust and support mean the world to us. We’re committed to having your back every step of the way, and it’s feedback like yours that motivates us to keep doing our best. If you ever need anything else, please don’t hesitate to reach out. We’re here for you!
Thanks again for your kind words 💝
Begaiym, Client Care Specialist
I started using Shopify and Growave relatively recent but Growave team is always very helpful and supportive with our questions and request to there support, as well, their product seems getting better with time too. Thanks
Hi, ACTokyo team,
We really appreciate your kind words and five-star review! 🤩 It's great to know that our team has been able to assist you effectively and that you're seeing improvements in our product over time. We're committed to providing the best support and continually enhancing our services for customers like you.
Thank you for choosing Growave! 💙
Begaiym, Client Care Specialist
I was helped quickly. I received a quick response and settings were neatly adjusted and optimized. Very nice, thank you
Hi Good Hair NL team,
We appreciate your awesome review! It's great to know that our team could help you promptly and adjust your settings perfectly. Your satisfaction is what we strive for. If you have any other needs or questions, feel free to contact us anytime. Thank you! 💝🥰
Begaiym, Client Care Specialist