Growave: Loyalty & Wishlist + , 2 050 vurderinger
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Etter vurdering
Furious with this application and the customer service. Everything was fantastic in the beginning. They get you onboarded and treat you wonderfully until you're all in and everything is integrated. Then they don't give a damn about you. They have no respect or loyalty to their customers that have been with them for years.
The app is littered with bugs. I don't even know where to start, so I will just leave it at that. WEEKS of wasted time troubleshooting and dealing with back and forth emails. So much money lost due to bugs allowing customers to repeatedly share my brand on social media and rack up thousands and thousands of points resulting in lost money for my business.
Then they have the nerve to randomly increase the price by 50% out of nowhere and you're just stuck with it. They're like the new Netflix, but worse. I am totally stuck with this app because my customers are used to the rewards interface, and I can't find another app that has all of the same features. I simply don't have the bandwidth to work on multiple new application migrations and customer education on the new app. I feel like I am chained to this app and it's incredible defeating. :(
Dear team atPeachy Athletic
First and foremost, I want to sincerely apologize for the challenges you've encountered with our application and the level of service you've received. We deeply regret any frustration and inconvenience this may have caused you. 🙏
I want to assure you that your feedback is of the utmost importance to us, and we take it very seriously. We understand the critical role our application plays in your business, and we are committed to making things right.
Regarding the unexpected increase in pricing, we completely empathize with your concerns. We recognize that such changes can be unsettling, and we want to address this in a way that is fair and accommodating for our valued customers.
To ease the transition for you, we have applied a 30% discount to your account for the next year. This discount is our way of expressing our regret for any inconvenience caused by the pricing adjustment. Our goal is to provide you with the flexibility to adapt to the new plan without compromising your budget.
We understand that migrating to a new system can be challenging, and we appreciate your loyalty to our rewards interface. Our team is committed to assisting you throughout this process, and we are here to provide any necessary support and guidance.
Once again, we sincerely apologize for the difficulties you've faced, and we appreciate your openness in sharing your concerns with us. If there's anything specific you would like us to address or if you have further questions, please don't hesitate to reach out. We value your business and are dedicated to ensuring your satisfaction. 💞
Thank you for your understanding.
Best Regards,
Begaiym, Reputation Manager
Very good customer service and nice features! We enjoy using the different features and the team is very kind. We've had a lot of contact with Tina from customer service, and she is very sweet and fast whenever we have any questions!
Hi Dermaspace-se team,
Thank you for taking the time to rate us and write a review. 😊 We really appreciate that we have such responsive customers as you. It is a great joy for the whole team that you are satisfied with our products and highly appreciated our customer service. 🙏
Please always feel free to contact us with any questions you might have. We'll be happy to assist you anytime. 🤭
Our website hasn't gone live yet but they have Incredible customer service and would definitely give all there apps a try!
Great Custumer service, needed assistance with wishlist and setting up the app
Great service, and great support
Simple to set up, and the customer support team are incredibly helpful, going above and beyond to get their app integrated and formatted exactly as needed on our site.
Hi Hiddin team,
We are so happy to hear that we meet your expectations and are helpful on time. We will do our best to provide you with the best service and product. Such words always help us to work harder and help our clients when they need us. ❤
We wish you a wonderful day! 🙌
Really nice App. I tried 10 different apps for making a wishlist before i came across this one. Needed help to integrate it and modify it to fit my store. Their support helped me with everything and modified it to fit my needs. There are a few features included in this app. Reviews, Email wishlist, Pixels and a lot more. BIG THUMB UP especially because of the extra good support from this crew.
App is a must have for anyone wanting to setup a serious eCommerce store, its community features are one of a kind, wishlist/reviews etc can all by customized to your liking! Their customer support is the best I've ever received from any service, they assisted me with all the customizations I need within a day and re implemented them again the day after as I had changed my theme. You can preview my custom settings here https://www.otakubear.com/
I dont have words for developers and support, specially Tattu. They have intalled as possible features without asking. Thanks to them and Hatsoff to fantastic support. I will look forward to use Social shopwave at its best soon. Thanks again.
Great app! Just what we were looking for. You cannot find any better Shopify app for building a community site.
Just start building my store and found this app. It replaces many apps I was installing. I already installed one app for review, one app for loyalty and reward. I was just trying to find another app for social log in then I found this app. Immediately uninstalled the others... I am a minimalist. I don't wanna too many apps in my store.
Dear team at New Conteanent🌞
Thank you for having time and leaving us that wonderful review💕
We do appreciate that and seeing your 5-star experience with us make us more than proud of our services and app that was focused to replace multiple apps with ONE, we are happy to know it😊
Hope we can have fruitful years of cooperation. Your friends at Growave🤞.