Omtaler (2 072)
Raffiner
-
Etter vurdering
Customer service wont solve any issues and passes the buck back to Shopify. NO ROI on this service and it's a waste of money for any CPG company
Hi SNACKLINS team,
We would like to apologize for your negative experience with our team.😥
As mentioned in the email reply, our team went ahead and conducted a thorough investigation, and we see that our support manager misunderstood your question.
Unfortunately, this happens when contact is not face-to-face. 😔
That's why the answer has included the information about not reversing the charges, as Shopify Billing helps us with that.
However, as we investigated, we found out that you have faced an issue with removing our app.
If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly at support@growave.io.📩
If you're still experiencing issues, please reach out to us — we're more than happy to help, and we want to make sure that any lingering concerns are addressed.
Btw, to better assist you and correct your impression, I have sent a follow-up email with a personalized suggestion. Please check your inbox for details.
Thank you so much!✨
TOTALLY not amused! The app says it does a bunch of things, but the only free tools are nothing but crap.
When you delete the app, the app leaves a whole bunch of unneeded files in the code section. This is really annoying!
I even don't know If I can delete them, because maybe the triggers are nested in my other code I had from my theme.
TOTALLY NOT HAPPY! This is total bullshit. Thanks for waisting all my stuff!
Sorry guys but i need to give you one star only, i wanted to try the instagram app and got installed so many other apps. once uninstalled there were a bunch of pages and existing code touched so the login didn't work anymore.
We would like to apologize for the inconveniences it has caused you. The thing is that you have installed a wrong app. That’s why other apps were installed. We have another app called Shop Instagram & UGC. If you wish to use only our Shop Instagram app, you can easily install it here: https://apps.shopify.com/instagram-photos
Also, you can remove all of the codes with ONE click using a button on the main page of our dashboard. We value and respect your business, so we always strive to make it so that there is no leftover code after uninstalling our app. Moreover, we are among the first app vendors who were the first in the marketplace who implemented such a special button for this.
If you ever experience such problems, our team would be able to remove all the leftover codes and pages easily. Literally, it will be done in a few seconds. You can just hit the Live Chat button on our website, contact support@growave.io or we can jump on a call to discuss this.
tried to add app and unless i upgraded to a subscription i was not able to add it to my page, had to uninstall and search for a new app
Dear Rustic Urban Co,
We sincerely apologize for the negative experience you've had. Since your feedback, we've updated our pricing and introduced a new free plan, allowing customers to test our application at no cost.
If you have any questions or concerns, please feel free to reach out to us via email at support@growave.io. Your feedback is invaluable, and we're here to address any issues promptly.
Begaiym, Reputation Manager
I'm using the free version of this app. It does what it says and customer service is amazing, super quick, helpful and friendly. Highly recommended!
Excellent support and such a great app!
The features that come with this app are amazing, compared to having 10+ apps to do what this does with one! Integration was a breeze, customization is great. Customer service is TOP NOTCH!! A+++++
Hey, GROUPERS COMPANY,
Thank you for taking the time to share your glowing 5-star review!🥰 It brings us immense joy to learn that our platform has met your expectations and delivered the experience you were looking for. Your appreciation serves as a great source of motivation for us to continue striving for excellence in all that we do. Be sure that our team is always here to lend a helping hand whenever you may need it.
Thank you again for your trust and support! 💙
Begaiym, Client Care Specialist
Hello, AMes Thés team,
Thank you so much for your 5-star rating of our app.😍 It's really rewarding to know that we meet your expectations and that you value us highly. We will continue to provide top-notch services just like this. If you ever need our assistance, we're always here to help.
Thanks for choosing Growave! 💙
Begaiym, Client Care Specialist
Hi, Banzi Jewelry team,
We wanted to express our gratitude for your fantastic 5-star rating! Your support means everything to us. We're delighted that you're enjoying Growave. If there's anything we can do to make your experience even better, please feel free to let us know. Thank you again!✌️🥰
Warm regards,
Begaiym, Reputation Manager