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Update: they eventually come back to me with the refund.
Update: they tried to show that they care and get back to me quickly at the beginning and promise a refund and simply disappear after we try to confirm the refund details. We uninstall the app multiple time and somehow it keeps installing itself and we are still being charged!!!
The reason that we decide to use a different app is that their app breaks our customer experience always every time when there is an update since we did customization to it to align our website style.
Review last time:
We have uninstalled and stopped using it for a long time and just noticed that they are still billing us each month.
Reached out for a refund and will update the results here.
Dear team at Sofary Lighting,
We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service, we would like the opportunity to resolve this issue immediately😔.
Please kindly be informed that we have emailed you several times to your Support email address since we are eager to assist you with your query. We would like to make things right so we can get this sorted.🤗
If you will be able to get back to us at your earliest convenience we will really appreciate it🙌🏻.
Awesome functions and awesome, competent and fast support team. I am very happy with the plugin especially at that pricepoint.
Dear Second Future team,
I found that you left a review for us! I am so glad to hear that you love our service! Thank you for taking the time to leave a 5-star review, your feedback is greatly appreciated:)
You made our day!
Please feel free to contact us with any questions or inquiries, we are always happy to assist💖.
They quickly made the customization I requested and we’re very helpful on installing the app, good job!
Klays Is the best man!
let alone how awesome this app is, their customer support is awesome!
Don't think, install it
Updated:
I have couple issues about theme issues and install this app with correct designs.
Kalys and their developers went wayyyyyy above and beyound for me, not only fixed everything but basically redesigned the theme for me. Both on desktop and mobile.
All and all, I appreciate their help and recommend this app for everyone
The majority of the options on this app are self-explanatory and easy to use. I did need some assistance with adjusting font size and landing page integration, and the support team is REALLY on top of things. Really fast response time and everything was adjusted exactly as I needed.
Hi, Team of Sewcial Distance✌
Thank you for sharing a review of your recent experience with us, we do appreciate that. Our team here at Growave is committed to providing high-quality customer service and the best app with features, and we’re thrilled to hear that we made a good impression on you💕
We will continue to provide the best service ever and hope to have years of fruitful work with you, once again thanks a lot🤞
I accidentally discovered Growave this morning. I was searching for an app that could provide me with a nice Review page. I am just thrilled with my page. I love my new Reviews page and I think "the Wish List is the icing on the cake'. It looks so professional. After all the hard work and long hours designing my new store, I think I deserve to have something really special (like this app. I have the basic plan but you'd think I had the more expensive plan. I am in my 70's and I thought I might feel 'over-whelmed' but Alice helped me through all the steps. It was easier than I had initially anticipated. Growave makes it fun and easy! The support is wonderful. I had a nice lady by the name of 'Alice' who walked me through the whole thing. She made it so easy for me. Thank you Alice and all the Growave team. - Silk Heirloom Wreaths
Woooow, Silk Heirloom Wreaths! Thank you so much for taking the time to write such amazing feedback! It is so sincere and thus so touching. 😊
We are so happy that you found us just at the right time and even happier to know that we were able to help you. Alice and the team always strive to give the best customer support and are happy to guide you through any question you may have, to make your experience with our app fun and easy!
Hopefully, your nice new Review page will help you to earn your customers' trust and strengthen the social proof by displaying all of your customers' reviews on one page. And the Wishlist, on its turn, will remind them to come back to your shop and purchase your beautiful wreaths.
Enthusiasm doesn't age. And you did such a good job - your store is just AMAZING!
Thank you for choosing us! 💖
I use it for reviews. I want customers to see feedback. Kalys has been a great help. I didn’t have to anything. Just said what I wanted and it was done! Thank you so much!
Can I connect my Instagram account to my Shopify store through this app? If Yes, then tell me how?
Waiting for your reply...
Thank you
Hi, CoutureAvenue!
With our app installed on a certain plan, you will definitely be able to connect your Instagram to your beautiful store! Our support team has already emailed you to inform you how you can do that. Would you mind checking your inbox? 😊
We are waiting to hear back from you! 💖
Support during integration is at a high level. So far the app is working very well and I am satisfied.
Dear team at Sapsan Sklep,
Thank you so much for taking the time to leave us a 5-star review❤️.
We're glad that customers like you are having a great experience using Growave. We’re here for you anytime✨.
I absolutely love this app and the staff. They are always there to help me when I need them and even to reassure me when I need a little reassurance. They're the best not to mention they're helping me to gain customers with their cool awesome ad campaigns! I would recommend SocialShopWave to everybody if I could.