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THE BEST APP we have even installed since we started using shopify. The support team is absolutely professional and the app is very thoughtful on every aspect on the interface and usage of the web page. 100% recommend.
'Ello there, the amazing team at LMCHING Group!
We're so grateful that you found time and left this heart-melting review! The kindness you share is the best gift for us, and your positive experience with Growave is the highest price for us, truly. We will try our best to work up to your expectations 🙏.
Here's to our cooperation! 🥰
I wish I could give this app 10 stars. They have been extremely helpful from day one of installing, and are very supportive. I highly recommend this application over other loyalty program apps. To have wishlists, referral programs, loyalty programs, and social logins all under one app is incredible, and honestly something I didn't expect to exist. Growave, keep doing great work!
Happy Wednesday team at Slice Engineering, 🥳
If you could see our faces right now, you'd see a look of gratitude and happiness. We are touched beyond words by your supportive statement:"I wish I could give this app 10 stars." Thank you so much for the proverbial pat on the back. 😍🥰
We are so proud to know that our all-in-one app is useful for your store and contributing to its growth. Everything has its own decoration and know that our adornment is you, without you, Growave would not be so grandiose. 🤗
We’re committed to providing you with excellent service to meet all your needs and expectations.
There was a serious bug (point expiration email was not sent based on the setting) but the technical team manages to solve it within 2 weeks.
Does everything I need and is better than the old reward app I used. I'm not easy to persuade in changing apps as it's often a lot of work so props to them for making me switch!
Dear team at Clothilde Store,
We do appreciate the time you took to leave us this review😇
We would like to thank you for sharing with us your wonderful feedback regarding the app. We are constantly working on the improvement of our app and feedback like yours is really important to us, it helps and motivates us to provide the best features and support that our merchants deserve.
And as for your request for a free product in POS, we always go the extra mile and are ready to assist our dear and beloved merchants however, as we have previously informed you, we are not able to implement it, hope for your understanding😊
Nevertheless, we are happy to learn that you are managing to get the most out of our platform and glad to hear that your choice was in favor of our app😍
It’s always a pleasure to work with your team and we hope for many years of long-term cooperation with you❤️
Have a wonderful week ahead! Sincerely yours,
Growave Team✌
Wow, amazing app and perfect customer support! They helped me to implement from A to Z and made sure everything is smooth (Thanks Alex!). The app itself is very intuitive and makes your store looks better, more reliable, and more profitable. Recommended.
Hi Itay and Green Bonsai team,
Thank you! We truly appreciate you taking your time and leaving us such an amazing review! 😊 Our team always tries to perform excellent customer service, the main reason is that we have such incredible customers, like you, who deserve only the best!
We hope your lovely shop has the best clients and reviews!
We were looking for free apps to help us with social management. But after installation realized that the app was much more powerful than we needed. I uninstalled incorrectly which left a lot of files behind in our theme. We contacted the developer who brought to our attention a "clean" uninstall button which worked perfectly. I appreciated the quick and helpful response. If we feel that we need the app in the future we would certainly give it another try.
Superstar customer service and customization support!
Beware! These folks like to do their own app installs, which could be good or bad, depending. For us, it was not a good experience. If you do decide to get involved with these guys, make sure you backup your theme yourself before they start. They implement changes on live sites without backups and will write over customizations in place. If there are issues with the app, it is not possible to revert the changes.
We found their developers to be sloppy and undisciplined. Many mistakes were made. They do keep in touch and are willing to re-do the work over and over and over again until they get it right. However, in our case, they never did get it right, and after some weeks, we lost patience and confidence in their company.
UPDATE: Growave has asked us to remove this negative review several times. They accused us of being bad people ("A good person would not want to hurt another's business."). They claim they have corrected all the problems that we experienced. Maybe so. But we gave them many chances over many weeks, and mistakes were repeated and new mistakes made. You will have to decide for yourself.
Hey,
Thank you so much for your feedback!
We always ask merchants which theme is best to upload our files and make changes as a part of our onboarding process. So when you install the app, you will see a dropdown that allows you to select a needed theme to implement the app.
Also, I would like to note all apps on Shopify including Growave, can’t reinstall the app itself. unless you install it back. Because apps don’t have access to your Shopify account. On top of it, we don’t know which theme is best to select unless you indicate it in your emails.
When it comes to our team we always notify our customers before making changes. It looks like you have simply missed our email that was sent right after you changed your theme. But we have already taken the necessary steps in order to prevent such a misunderstanding.
If you ever experience such problems, our team would be able to remove all codes from your live theme and implement it to the needed theme. Literally, it will be done in a few seconds. You can just hit the Live Chat button on our website, contact support@growave.io or we can jump on a call to discuss this.
THIS IS A MUST HAVE APP!
It gives you the opportunity to apply very important features like wishlists, social logins and many more things! It's amazing!!!
And the customer service...THE BEST! They fix you everything you require in very short time, always kind and on the spot, even if you are a demanding one!
If I could give more than five stars, i definitely would!!
Amazing support given by Kalys, he was patient in gathering my requirements and quick in making all the changes. I have installed the app today only so can update on a feedback at a later time. But support was exceptional. Thank you kalys!!