Avaliações (2.213)
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Growave's customer support is very responsive and solves any issue easily. I can't say enough about their support. The app is rather easy to use and serves most of our needs except the Reviews feature. We are hoping the newly required upgrade will produce additional value to our business.
Hello, My Day Screen team,
Thank you so much for your lovely review and for sharing your experience with us! 🌟
It truly means a lot to hear that our support team has been helpful and responsive. We always strive to provide timely and thoughtful assistance, so knowing we've made things a bit easier for you is incredibly rewarding.
We appreciate your honesty about the Reviews feature, and we completely understand your hopes for the upcoming upgrade. We're continuously working to improve our platform, and your feedback helps guide those efforts in the right direction.
Please don’t hesitate to reach out whenever you need us, we’re always just a message away and happy to help however we can.
Wishing you continued success,
Growave Support Team
Very functional addition to our store. Works well for reviews and rewards and integrates with Shopify to allow customization in where and how reviews are shown on your page. Excellent quick responses from support! Would highly recommend.
Hello, Copper Pot & Wooden Spoon team,
Thank you so much for your top review!
We are happy to know that our App works well for your customers' Rewards and Reviews!
Thank you also for your kind words about our support team. We are doing our best to fulfill all your customization ideas!
Kind regards,
Growave Support team
We've been using Growave for our Shopify store for quite some time now, and it has been a solid solution for managing our loyalty program, wishlists, and customer engagement. The app is easy to set up and integrates well with our theme.
The features are versatile and truly help build stronger relationships with our customers. Our users especially love the wishlist functionality, and the loyalty program has helped increase repeat purchases.
A special mention to the support team – always quick to respond, professional, and genuinely helpful. They've assisted us several times with customizations and answered all our questions patiently.
Highly recommend Growave if you're looking to level up your store’s customer retention and engagement tools!
Hello Dusturb team,
Thank you very much for your feedback and 5-star review!
We're thrilled to hear that you're enjoying the application and our customer service. Our team is always here to assist you and continuously improve to better support your needs.
If you ever have any suggestions or need further assistance, feel free to reach out! 😊
Kind regards,
Growave Support team
I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a new 2.0 Dashboard rollout on 15 Mar and I will lose access to my dashboard, and my current plan is no longer offered.
Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!
That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.
I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)
Truly disappointed.
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UPDATE: Binazir from Growave reached out to us and helped us to transition smoothly to the new version 2.0 upgrade. We are thankful for her responsive reply and ensuring everything is working accordingly.
Hi, the team at IREN Shizen,
Thank you so much for updating your review! I’m glad I could assist you with the transition to version 2.0 and ensure everything is working smoothly. If you ever have any questions or need further support, I’m always happy to help!
Best regards,
Binazir
Head of Customer Support Team
Growave has been a great addition to our store! The features are easy to use and perfectly integrated with our theme. What really stands out is their customer support — absolutely amazing. Ainura was incredibly responsive and helpful, quickly assisting us with custom changes. Highly recommended if you're looking for a reliable loyalty and wishlist solution!
Dear Samapura Jewelry team,
Thank you so much for your kind and thoughtful words! 💛
We’re absolutely delighted to hear that Growave has been a valuable addition to your store and that our features are working seamlessly for you ✨
It’s always our goal to not only provide powerful and easy-to-use tools, but also to support you every step of the way 🤝 Your trust and recommendation truly mean the world to us - thank you! 🙏
If there’s ever anything else you need, just let us know - we’re always here and happy to help 😊
Warmest regards,
Ainura
Growave Support Team
We wanted a simple Rewards app and ended up with a polished solution that offers so much more. Features like Reviews (with the ability to add photos), Wishlist (with optional notifications for out-of-stock products), POS integration (crucial for those with a physical presence), and a nifty Instagram widget (to display and tag content) exceeded our expectations. The core Rewards system has everything we need: rewards for orders, signups, referrals, and an optional VIP tier system. Beyond the features, the ease of use is remarkable. No complex setup is required, the widgets are simple to configure, and everything looks great right out of the box. We’ve been with them for over three years, and from an admin perspective, it’s incredibly low-maintenance and works beautifully. A special shoutout to Kani from the support team for assisting us with migrating to a new version—prompt, caring, and truly making me feel like a VIP customer. Thank you!
Hi, SnackFirst Team,
Wow! Reading your review truly made our day! 🤩 We can’t thank you enough for taking the time to share such thoughtful and detailed feedback about your experience with Growave.
It’s incredibly rewarding to hear that our Rewards, Reviews, Wishlist, POS integration, and Instagram widget have not only met but exceeded your expectations! Knowing that you’ve been with us for over three years and find the system seamless and low-maintenance is the best compliment we could ask for.
A huge thank you as well for your kind words about our support team! We’re thrilled to know that your migration experience was smooth and that you felt truly valued—because you absolutely are! 💙
If there’s ever anything else we can do to support your success, don’t hesitate to reach out. We’re excited to continue being part of your journey!
Wishing SnackFirst even more success ahead! 🚀
Best regards,
Growave Support Team
I’ve been using Growave for a while now, and I couldn’t be more impressed. It's packed with features that help boost engagement and sales. But what really stands out is their customer service. Every time I've needed support, the team has been super responsive, friendly, and genuinely helpful. They go above and beyond to make sure everything runs smoothly. Highly recommend Growave to anyone looking to elevate their e-commerce experience!
Hi, team at Parnell Baby Boutique,
Thank you so much for your amazing feedback. It truly means the world to us to hear that you’re enjoying Growave and that our team has been able to support you effectively. We’re always striving to provide the best experience, so knowing that our features and customer service have made a difference for you is incredibly rewarding.
We’re grateful to have you as part of the Growave family! If you ever need anything, don’t hesitate to reach out—we’re always here to help.
Thanks again for your support and for recommending us! 😊
Best regards,
The Growave Team
I've been using Growave since 2020, and have nothing but good to say. They LISTEN, are incredibly responsive, and also have this intangible common-sense quality where they just "get it". I think this might be the best company I have ever worked with, and by FAR the best support.
Dear team at the Fig Love Clothing Co.,
We sincerely appreciate you sharing your feedback! It’s truly rewarding to know that you’ve been with Growave for so long and have had such a great experience with us. 🤩
It’s wonderful to hear that our support has been valuable to you and met your expectations. We believe that great customer service is more than just answering questions—it’s about building trust and lasting relationships, and your kind words mean a lot to us.
Thank you for your trust and support over the years. We’re grateful to have you as part of the Growave community and look forward to continuing to support your success. 🙌
If you ever need anything, we’re always here to help!
Best regards,
Growave Support Team
We've been using this app for reviews, wishlist, and the referral program on our eCommerce site, and it has been a great experience! All the features are highly functional and add significant value to our website. The interface is user-friendly, and the integration process is smooth.
One of the biggest highlights is their customer service, which is extremely responsive and always ready to assist with any questions or issues. Their quick support ensures everything runs seamlessly, which is crucial for us.
If you're looking for a feature-packed solution to enhance customer engagement and trust in your store, we highly recommend this app!
Hello Reflexa shop team,
Thank you so much for your wonderful review! 😊 We're delighted to hear that you're enjoying the app and finding value in its features. It’s great to know that the smooth integration and user-friendly interface are enhancing your eCommerce experience.
Your kind words about our customer service mean a lot to us! Providing quick and efficient support is our priority, and we're always here to help whenever you need it.
We truly appreciate your recommendation and look forward to continuing to support your success! 🚀✨
Kind regards,
Growave Support team
Really proffesional team behind the app. Functionality is awesome, updates are constant, guys are keeping up with the trends. I sincerely recommend this app to everyone who want to take their stores to the next level. That's easy with this app.
Hi Ambient Lounge team,
Thank you so much for your kind words and for sharing your experience! ✨
We're thrilled to hear that you’re enjoying the app’s functionality and continuous updates. Our team is dedicated to staying ahead of industry trends to ensure you always have the best tools to grow your store.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever need any assistance or have suggestions, we’re always here to help!
Wishing you continued success! 🙌
Kind regards,
Growave Support Team