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I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a price plan change with the new updates.
Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!
That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.
I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)
Truly disappointed.
UPDATED: Binzazir reached out to me personally and listened to our needs. In the end, she was able to convince her team to keep the existing plan for us. I changed my review to 5-stars because it is a company that truly listened to their customers.
Hello IREN Shizen APAC team,
Thank you for taking the time to share your experience and providing valuable feedback. We genuinely appreciate your early adoption of Growave and the investment of time and money you've dedicated to integrating our app into your stores.
I understand the concerns raised about the recent price plan change, and I sincerely apologize for any frustration it may have caused. Your loyalty as an early adopter is incredibly important to us, and I appreciate your candid feedback. 🥰
I'm thrilled to hear that Binazir reached out to you personally and was able to address your needs. It's our priority to ensure our customers are heard and feel valued. We're committed to providing the best service possible, and we're grateful for the opportunity to continue serving you.
Thank you for updating your review to 5 stars. Your support means the world to us, and I'm dedicated to delivering even more value to you in the future. If you have any further questions or concerns, please don't hesitate to reach out. 💗
Warm regards,
Begaiym, Reputation Manager
Amazing Customer Service! I love the features this app adds to my website however I can not say enough about their customer service! There have been a couple of times when things weren't showing up correctly & when I emailed the customer service team they responded quickly & resolved the problem. They have amazing communication & are definitely on top of things. Thank you for all of your help!
Dear Calla and Friends team,
We're thrilled to receive your praise for our customer service! Thank you for acknowledging the quick response and effective problem-solving from our team. 😍
At Growave, customer satisfaction is our top priority, and your feedback confirms we're on the right track. We're here to support your website's success, and we appreciate your shout-out.
Please reach out anytime you need assistance – we're always here to help. 🤗
Best wishes,
Begaiym, Reputation Manager
I would strongly recommend this app.
The features are great and in my experience the customer support is excellent should any issue arise.
Furthermore the many features of the app allows you to use this one app instead of the three or maybe even four apps that would be needed in order to get all the benefits that Growave provides.
Dear team at Weriion,
Thank you for the glowing review! We're thrilled to hear you're enjoying Growave's features and experienced excellent customer support. Your feedback on the app's convenience in consolidating multiple benefits is especially appreciated.
If you have any more feedback or suggestions, feel free to reach out. We're committed to providing top-notch service. 💗
Thanks again for choosing Growave!
Best regards,
Begaiym, Reputation Manager
Highly Recommend! We have successfully implemented Growave Reviews & Wishlist Functionality. The implementation was simple with all necessary functionality for an ecommerce site. And works seamlessly, with reviews, Q&A and Wishlist all utilized by our customers within days. After reaching out to the Growave Support Team for a solution to implement reviews on collection pages, both the Growave Support and Development Team implemented the solution in less than 24 hours! They kept us informed at each stage, and even shared the details of how this was implemented for our internal team. We are looking forward to implementing the Loyalty & Referral Program next! Great App, Wonderful Customer Support!
Hey, Crua Outdoors team,
Thank you for a wonderful 5-star review! 🤩 We're delighted that you found our Reviews & Wishlist functionality easy to implement and that your customers are already benefiting from it. We're excited to assist you with the Loyalty & Referral Program implementation
We greatly value your positive feedback regarding our Support and Development Teams. Your satisfaction is our utmost priority, and we're happy that you found their assistance valuable. If you require further help or have additional feedback, please feel free to reach out. 💞
Thanks for choosing Growave!
Best regards,
Begaiym, Reputation Manager
This was an app that I really enjoyed as their customer service was quick to respond and the functions were great.
We were one of the early users when they were still offering their $9 basic plan but most of the functions have now been removed from us due to the pricing change. We wrote in to customer service explaining our situation, and for a small brand like ours, it's impossible to be paying $149 per month to retain all the features which were available from the plan they promised previously. Most apps out there would still reward their old customers who've been with them since day one, but not in the case of Growave.
It's truly disappointing and now we need to find another review and loyalty app that can fit into our budget. While I appreciate the help that the team has provided for us since day one, this experience has left us speechless.
Dear SLOW RITUALS team,
Thank you for taking the time to share your feedback, and we appreciate your openness in expressing your experience with our application. We sincerely regret that your expectations were not fully met, and we want to address this matter for a deeper understanding and potential solutions.
We understand that changes in our pricing structure can have a significant impact on our early users, and we apologize for any inconvenience this may have caused. Please accept our sincere apologies for any misunderstanding. 😥
The decision to adjust our pricing was a carefully considered step aimed at optimizing our services and aligning with industry pricing policies. However, we fully comprehend your concerns and would like to approach this situation with the utmost attention to your needs.
If you allow us, I would like to offer you the opportunity to discuss all the details personally. I am ready to listen, understand your requirements, and try to find an optimal solution that suits both parties. I am prepared to engage in a phone conversation or correspond via email at your convenience.
Once again, we appreciate your feedback and the time you've invested in sharing your thoughts with us. 🙏
Kind regards,
Begaiym, Reputation Manager
Their customer service is extremely good. yes, I said extremely fast, and efficient, they even did a customized tab for my all requests, but NONE OF them said no! Also, they resolve my issue in hours or even minutes. I love this app so far. best price, compared other app for just UGC will charge over $40 a month, this one include everything I need.
Thank you so much for your positive feedback and for taking the time to post this lovely review, onlinefashionresource. 💕
We are super happy that you have experienced fast and helpful customer service from our team. It’s only when we receive such positive feedback do we rest in knowing that we have done our jobs well. 😊
Thanks again. We will strive to constantly deliver great experiences. ✨
Ayana,
Growave Support team.
love this app and all the features. the wishlist portion has already made us a bit of money, and very excited to start utilizing various promotions with the loyalty program.
Dear halfpricedmacs team,
Thank you for your kind words about our app and features—it means the world to us! 💖
It's fantastic to hear that our app's Wishlist feature is already boosting your sales! We're just as excited as you are to see how our loyalty program will enhance your promotions and grow your business further.
Thank you for your enthusiasm, and remember, our team is always here to support you. 🤗
Best regards,
Begaiym, Reputation Manager
Customer service is knowledgeable about the apps and able to answer enquiry within acceptable timeframe. However that's some limitation which they could not do from their end and will need to be specific and clear on the request or enquiry so that they will be able to provide the best solution to your matters. Overall Growave provides what we needs and hope to see the suggestion submitted to be implemented.
Dear Lee and prettyFIT team,😍
We appreciate your feedback on our customer service. We're pleased to hear about our team's knowledge and timely responses.
Your input holds significant value to us, and we are sincerely committed to continual improvement. We also hope to implement your suggestions soon. Thank you for choosing Growave! 💖
Begaiym,
Reputation Manager!
Great all-in-one solution app.
Also the support was truly perfect. All the customization, and error fixes.. they solved it all.
Especially Adil, who help us a ton of times. Thank you.
Dear team at CAVA.LIFE,
Thank you so much for your wonderful 5-star review! I'm truly pleased to hear that our all-in-one solution app met your expectations and that our support team, especially Adil, was there to assist you every step of the way. Your feedback is invaluable, and it's customers like you that drive us to constantly improve and deliver our best. 🤩💙
Warm regards,
Begaiym, Reputation Manager!
I had some issues with the app when I migrated themes, but support was able to get everything reinstalled and working better than before. The app itself if very easy to use and the UI is simple to navigate. If you need help with anything, their support is top notch.
Dear MorningWood Co. team,
Thank you so much for your 5-star review. We appreciate you taking the time to share your feedback. 🤩
Your kind words about our app and support team are really appreciated. We will do everything we can to ensure that your business continues to grow and succeed. 💖
Begaiym,
Reputation Manager!