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Alice from Growave is amazing to work with. We looking forward to doing lots more work with her in the future. This company is amazing.
AMAZING! I was very leery of all the good ratings at first because it seemed too good to be true and often with such good ratings I end up being disappointed. I can also be particular ...only because I am really picky about wanting things to look good and work seamlessly on my website. I am using them for Reviews, Wishlist, Questions, Rewards....I just launched today (not a new website but a new redesign) so I can't really say yet how it's all working yet as there hasn't been enough time - but in terms of how it was to get it all set up they were incredible to work with. I was working primarily with Azem and she was seriously awesome; could not have asked for someone more kind and helpful and efficient. Am very grateful to her for helping me with all my requests to get it set up the exact way I wanted (I did want quite a few custom edits).....their prices are very reasonable as well and I wish I had switched from the other app I had years ago. Thank you so much Azem!
A couple of issues came up, but it was a user error. I had updated my Shopify pages for SEO and accidentally deleted the coding that makes Wishlist, Refer a friend, and Loyalty program Landing Pages appear on my site. It took three days for them to figure out how I wanted it reinstalled, due to the language barrier I believe, but it looks great now. Thank goodness for 24/7 help.
Hi Melendy and THE HOUSE OF BLONDIE team!
We really appreciate your feedback. Thanks to people like you we have a chance to grow and provide better service to more clients 🤗!
We do admit that in total it took 3 days to solve the issue. Growave Team always wants to take care of each and every detail which can bring additional questions coming up further. Additionally, attentiveness and providing a good experience to every client is a top priority for us, therefore, we spend extra time on every request we are receiving. Moreover, we try to investigate thoroughly while resolving the merchant's queries which again can lead to taking some extra time. I really hope for your understanding on this matter 😊!
We really appreciate you being a customer and are here for you anytime 🙌.
Unbelievable costumer service. Very helpful. Very hands-on. Much more than I could have anticipated. With very little work on my part the app is now fully integrated. Thank you Growave Team!
Great app, it's easy to use and the support is excellent and very helpful
Absolutely love them. Costumer support is fast and above. Reach to them with no fear as they'll do there best to help & fix the issue. I have them on my first store and now my second store. You wont regret it best decision I made. Visit my site www.caninesworld.com to see how the app looks. So far I have reviews and social log in plus more but this 2 are my main things for now.
Best of luck to everyone out there and I know you will probably get upset at first is hard but Don't give up and push foward. I'm not quitting so why should you. Have that mind set of looking at good in anything bad. Store didn't launch on expected time good we got more time to add product. Didnt get sales good you can get more experience and improve. Got tap out good is better to tap and learn in training then in the real thing. Get that mindset and look for the good and everything.
Great Support,great app Recommended for all
app and customer service are great. the amount of stuff this one app can do covered all my needs in the loyalty, referral, and review area.
Hey, our dear Arcanna.us Team 💘
Thanks a lot for your awesome feedback😍
We work hard to meet expectations like yours, and we’re happy to hear that you have a great experience and enjoy your journey with us. We look forward to working with you again in the future and having fruitful cooperation!
Cheers and take care!✨
Absolutely horrible experience for my customers and myself ever since installing this app. Be prepared for a LOOOOOOOOOTTTTTTTTTTT of wasted time trying to get customer support to actually help you get anything done when there's an issue- they just want to blame it on Shopify when it's really all on their end
Dear Jetana and Nightmare Before Stitches team,
Thank you for taking the time to share your feedback about our app. We value all input from our users, and we're sorry to hear that you had a less-than-satisfactory experience.
We understand your frustration and want to assure you that our team is actively working on addressing the issues you've mentioned. Our goal is to continuously improve and enhance our app to meet the needs and expectations of our users.
We were trying to contact you, but could not get any answer, thus it would be awesome if you could give us more information or get in touch with our support staff so that we can better understand the precise issues you ran into. We would appreciate the chance to address any issues you may have and provide you with immediate assistance. We are available for you 24/7.
Your feedback is invaluable in helping us identify areas for improvement, and we take your comments seriously. We'll use this as a learning experience to make our app even better.
Thank you again for your honest feedback. We hope you'll consider giving our app another try, and we look forward to providing you with a more positive experience in the future.
Aziz,
Growave Support team.
Amazing app! and the support team is really amazing, fast and helpful, specially Tina and Alex, thank you all for your amazing support
Dear team at MITCHA😊,
Thanks for sharing your positive review with us❤️ . Feedback like yours is valued by every team member here at Growave and it gives us the motivation to keep doing our work with great pleasure🙌🏻!