Avaliações (2.169)
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I've been using the app for about 2 years now and my customers love th loyalty and referral program : transparent and easy to use. I also use the review feature and I've been able to collect a lot of them easily. I would definitely recommend Growave as your go to loyalty app
Hello Delphine and Géopélie team!
Thank you for your 5-star review!
We truly appreciate receiving such feedback from your shop and hope our collaboration will be long-lasting and productive!
Please let us know if you need our assistance. We are always here to assist you.
Kind regards,
Yzat
Growave support team
Great app. Great tech support. They stayed on the chat with me over an hour and helped me with some back-end issues I could not figure out on my own. Thanks again. For the help.
Hey, the team at Sonnier Beauty Supply!
Wow, thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience. It’s great to hear that our team could assist you with your back-end issues and provide the support you need.
We’re always here to help, so if you ever have any more questions or need further assistance, don’t hesitate to reach out. Thanks again for your kind words—it means a lot to us!
Wishing you all the best,
The Customer Support Team
A great app, and a great support team. We've used the application since we opened our physical and virtual doors. Seamless integration with our POS, and regular updates to the application included in the monthly fee.
Whenever I've needed support of migration support, it's been quick and carried out well.
Can't fault the app or the team!
Dear team at Sole Mate,
Thank you so much for the amazing review! We're glad to hear that our app and support team have been such a positive part of your journey since day one. It's great to know the integration with your Shopify POS system has been seamless.
We truly appreciate your kind words about our support, we're always here to help!
Thanks again for choosing us, and we look forward to continuing to support your business. 🩷
Kindest regards,
Janat
Customer Support Team
Truly Appreciate the migration support manager and tech team!
We were having issues with legacy version but they made the migration so easy and quick! Super nice and fast :)
They also made custom changes for our membership page links and it's flawless. Thank you so much Maryam and her tech team!
Dear Younghoo at the Elago team,
Thank you so much for your kind words! We’re thrilled to hear that the migration process went smoothly and quickly. We always strive to make these transitions as seamless as possible, and we’re so glad our team was able to assist you with the process. 🙌
Rest assured, we will pass along your heartfelt thanks to Maryam and our tech specialists. They will be so pleased to know their efforts have made such a positive impact. 🤗
We’re always happy to help with any further adjustments to ensure everything looks perfect and aligns beautifully with your brand. If you need any additional support or have further requests, please don’t hesitate to reach out. We’re here to ensure everything continues to run effortlessly and to your satisfaction.
Thank you again for your trust and appreciation. It’s truly a pleasure working with you! 💖
Warmest regards,
Customer Support Team
Literally the best loyalty app ever for Shopify.
Has everything you need..
- Points & redemption
- customer QR code + loyalty integrated to accounts
- wishlist with back in stock and sale notifications
- product reviews!
Connecting Growave to Klaviyo(mailchimp alternative) and it's smooth sailing from there.
Eldar and his team will also give you the time of day unlike other developers when it comes to support. You guys have a life long customer!~
Dear Tom at the Planted Aquaria team,
Thank you so much for your kind words and for taking the time to share your experience!
It truly means the world to us to hear that our app has been such a valuable addition to your Shopify store. ✨
We work hard to provide a seamless and feature-rich experience, so knowing that you’re enjoying it makes us incredibly happy. Customer support is at the heart of what we do, and we’re always here to ensure you get the assistance you need. 🙌
Your support and trust in us are greatly appreciated, and we’re beyond thrilled to have you as a lifelong customer!
If there’s ever anything we can do to enhance your experience even further, please don’t hesitate to reach out.
Wishing you continued success, and we look forward to growing together! 🚀
Best regards,
The Growave Team
Love using Growave, very user friendly. Customer service is top notch. The few times I have had to reach out, they respond that same day and have always been able to assist me. As a business owner, we need prompt responses.
Dear team at Be Queen. Clothing,
Thank you so much for your kind words and for taking the time to share your experience with Growave! 🙌
We are happy to hear that you find our platform easy to use and that our customer service has met your expectations. Providing timely and efficient support is one of our top priorities.
Your feedback truly means a lot to us, and we’re grateful for the opportunity to support your business. If you ever have any questions or need further assistance, please don’t hesitate to reach out—we’re always happy to help!
Wishing you continued success, and thank you for being a valued Growave user! 💙
Warmest regards,
Customer Support Team
Been with Growave for a while, over a year now. Everything has been good. Email yesterday stating new 2.0 Dashboard rollout on 3/15 and I will lose access to my dashboard, and my current plan is no longer offered, the $9 sub is now a $49 monthly sub. As a small business owner I can't eat that monthly price increase for essentially the same product. I used the Loyalty/Rewards and Reviews portion and once I got it all ironed out it seemed to work good. and my customers liked it. Not anymore! I give 3 stars cause the tech worked, it was reliable, but the end results of no options to continue for small business I leave 3 Stars. Good luck!
Dear team at Bedlam Beard Company,
Thank you for sharing your feedback and for being a valued Growave user. We truly appreciate your support and understand that the recent changes can be challenging. We sincerely apologize for any inconvenience this has caused and want you to know that your experience matters to us.
Our goal with Growave 2.0 is to deliver an enhanced experience with improved functionality and overall app performance. However, we recognize that every business has unique needs and budgets, and we are committed to finding solutions that work for you. Your success is important to us, and we deeply value our relationship with you✨.
We have reached out to you directly to address your concerns and would love to explore possible solutions together. Our team is here to support you and find a way to continue our cooperation in a way that aligns with your business goals. Please don’t hesitate to connect with us—we’re committed to helping you through this transition😊.
Thank you again for your honest feedback and for giving us the opportunity to improve. We look forward to hearing from you🙏🏻.
Best regards,
Begi from the Growave Support Team.
UPDATE: The Growave Team has been amazing to help rectify this and assist with all setup. They've gone above and beyond to rebuild goodwill and create smooth systems going forward. So appreciated!
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First of all, the app itself seems great. We haven't launched it yet and are still setting up our program. However, this app does not have a "setup" mode. There is a big banner on multiple pages that says, "Action required - Growave is not activated." One would interpret this to mean that it's safe to set the app up and play with settings to see what works best for our shop.
Nope. Everything is live immediately. Growave emailed several customers that they earned points in a rewards system we haven't launched, and it requested reviews from people without permission, too. We're not even sure we want to use the reviews feature.
I was mortified and had to have Growave customer service send me .csv files of those contacted (because I couldn't even find WHO got emails). It was pure luck I discovered people had been contacted at all.
This is an embarrassingly huge flaw. I tested other apps before testing Growave, and those apps didn't reach out to customers without giving me a head's up, notification, or some sort of permission wall.
If there are settings in the backend that trigger communications, those need to be CLEARLY labeled. Because if "Growave isn't activated" doesn't actually mean "Growave isn't activated," then there is literally no way to know the customer-facing implications of simply creating a reward system framework.
Hello, Pintuck & Purl team,
Thank you so much for your updated review and kind words! 😊 We’re truly grateful for the opportunity to support you and ensure everything runs smoothly. It’s been a pleasure working with you, and we’re thrilled to hear that you’re satisfied with the setup and our assistance.
If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help!
Best regards,
Binazir
Head of Customer Support Team
Growave
App was easy to implement and I love the reviews that customers have left. I use this in my marketing. The team has been great to work with and always responds quickly to any questions I might have. Migration support was fantastic.
Dear Blind Cat Chocolate Team,
Thank you so much for your kind words!🙏Our team works hard to ensure that all inquiries are handled promptly and effectively, and your feedback truly motivates us to keep improving. ❤️
We’re also thrilled to hear that our app has positively impacted your marketing efforts. It’s always rewarding to know that our tools are making a difference for our customers.😊
If you require any further assistance, please do not hesitate to contact us. We are here to assist you!
Warm regards,
Syrgak
Customer Support Team
Thank you to the entire Growave team for your attentiveness and quick response in resolving all the issues I encountered. This is one of the best support services I have experienced on Shopify.
Dear team at Frilivin,
Thank you for your wonderful review! We are delighted to hear that our team’s responsiveness and dedication have made a positive impact on your experience with Growave. Providing excellent support is a top priority for us, and your kind words reaffirm our commitment to assisting our merchants in the best way possible.
We truly appreciate your trust in Growave and look forward to continuing to support your business. Please don’t hesitate to reach out if you ever need any further assistance.
Best regards,
Growave Support Team