Classificação geral
Número por nível de avaliação
  • 95% das avaliações são de 5 estrelas
  • 2% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
27 de outubro de 2023

I had the worst experience with this app. And even worse with the customer service. Even though I used app support to set this up. My website was down for 4 days. It was a very expensive fix. How this was handled by growwave… well they lost a customer. Don't recommend it:

Shaman Sisters
6 meses usando o app
Growave deixou uma resposta 30 de outubro de 2023

Hello Shaman Sisters team,

I sincerely apologize for the challenges you've encountered with our app and the difficulties experienced with our customer service. As the Reputation Manager, it deeply concerns me to learn that we fell short of providing you with the excellent experience we strive for. 😔

The downtime of your website and the subsequent costs are distressing. We are actively working with our team to address and rectify these issues to prevent similar situations in the future.

Your feedback is invaluable, and I would appreciate the opportunity to discuss your concerns directly. Unfortunately, despite my attempts to reach out through various channels – both messages and calls – I haven't received a response.

I also want to express our sincere regret for the problems your website faced due to our app. We have processed a refund for the months during which you were unable to utilize our services.

I genuinely hope we can rebuild the trust that has been lost. Please be assured that resolving your concerns and ensuring your satisfaction remain our top priorities. 🙏🥰

Warm regards,
Reputation Manager

21 de novembro de 2023

Since 2 months i am contacting growave that the review invitings are not working. Its everytime just a Blablbla in the chat, they cant resolve the problem, i dont know why. the review invitings are not working. I have contacted them over 10-15 times. Thats disgusting.

Herzschmuck Schweiz
2 meses usando o app
Growave deixou uma resposta 22 de novembro de 2023

Dear team at Herzschmuck Schweiz,

Thank you for taking the time to provide us with your valuable feedback. We genuinely appreciate your input and would like to extend our sincere apologies for any frustration you may have experienced with our review request emails. 😔

After a thorough review of your orders from last month, we have identified a notable number that were not fulfilled. It's important to note that our review request emails are dispatched upon order fulfillment and payment. We understand the significance of timely communication and deeply regret any shortcomings in our support process.

We have made attempts to reach out to you through email, but unfortunately, there has been no response. We value your perspective and would greatly appreciate the opportunity to interact with you directly to discuss all your concerns. Your insights are crucial to us, and we want to ensure a resolution that meets your expectations.

We want to assure you that your concerns are of the utmost importance to us. We are fully committed to enhancing the support service we provide and are actively working towards resolving the issue you've encountered.

Once again, we apologize for any inconvenience caused. Your satisfaction is our priority, and we look forward to resolving this matter to your complete satisfaction.

Warm regards,

Growave Support Team

26 de outubro de 2023

I'm currently using this app but I don't think I'll be using it for a long time, the inability to customize the rewards page is really limiting. In addition to the fact that it is not possible to have a LOGIN button when loading the page, which makes usability compromised by the user, because to log in he has to click randomly inside the page to see the log in button.
I asked to make this button visible right away, but it seems impossible to implement. I'm not satisfied at all.

30 dias usando o app
Growave deixou uma resposta 30 de outubro de 2023

Hello Blondesister team,

Thank you for sharing your experience with our app. Your insights are incredibly valuable to us, and I apologize for the challenges you've faced while using our platform.

I'm genuinely sorry to hear about the difficulties with customizing the rewards page and the visibility of the login button. It's crucial for us to provide an intuitive and seamless experience, and I regret that we've fallen short in this instance. 😥🙏

We are taking your feedback seriously and are currently in discussions with our development team to address the concerns you've raised. Your satisfaction is our top priority, and we're committed to working diligently to rectify the issues.

Despite our attempts to reach out through messages and calls, we haven't received a response from you. I wanted to discuss your concerns personally and delve into the specific changes you'd like to see on your site. Our developers are eager to tailor these changes to meet your preferences. I would appreciate your input and feedback, as customer satisfaction is our utmost priority.

Again, please accept our sincere apologies for any inconvenience caused. Your feedback is instrumental in helping us improve and serve you better. 🥰

Warm regards,
Begaiym, Reputation Manager

6 de outubro de 2023

What a great app! Works well, and the support from Anna and Ayana is awesome.

6 meses usando o app
Growave deixou uma resposta 8 de outubro de 2023

Hey, team at Candlelore!

Thank you for your fantastic feedback! We're thrilled to hear that you find our app great and working well for you. We're equally pleased that you've had an awesome experience with our support team members, Anna and Ayana.😍

Your satisfaction is our top priority, and your kind words motivate us to continue providing excellent service and support.
If you have any questions or need further assistance, please feel free to reach out. We're here to help! 💓🙏

Begaiym, Reputation Manager!

16 de agosto de 2023

We are absolutely thrilled with the Growave app for our store. It has a user-friendly interface that made customization effortless, and the integration with our Expanse theme was impressive. The team's support was exceptional, helping us seamlessly integrate the wishlist icon into our header. Plus, the translation feature is a game-changer for our audience. We're excited to dive into the loyalty program next! Without a doubt, Growave: Loyalty & Wishlist is one of the best apps out there. Highly recommended!

The Decorators
3 meses usando o app
Growave deixou uma resposta 18 de agosto de 2023

Hey, The Decorators Team,

We are absolutely thrilled to see your positive feedback on our app and your 5-star review. Thank you so much for your time and for sharing your review with other people. We would like to assure you that we will keep providing the best service and we are excited about our collaboration! 🤩

Please do not hesitate to reach out to us at any time. 🙏🏻

Happy Growaving! ✨

Growave Support Team.

30 de agosto de 2023

I experienced a technical issue and this support team helped me to fix it immediately. such as a good support and app.

3D® Mats Official Thailand
7 meses usando o app
Growave deixou uma resposta 1 de setembro de 2023

Dear Mats Official Thailand team,
Thank you for taking the time to leave us such a positive review! 🥰
We are glad that our support team could help you with all technical issues and hope to continue providing great services.

Please let us know if there's anything else we can do to help. 🙏🏻❤️
Best regards,
Begaiym Reputation Manager.

11 de setembro de 2023

This comprehensive app has been essential in our ongoing endeavor to implement points earning and commenting functionality on our platform, which is crucial to us. The technical glitches we've run into during the debugging process have been handled rapidly and competently by the knowledgeable GROWAVE team, for which we are incredibly grateful. Their unwavering dedication to customer service deserves recognition and applause.
Furthermore, the fact that this app supports Japanese is of paramount significance to our operations, as many Shopify app unfortunately do not offer this feature. This compatibility has facilitated our business in more ways than one.
In conclusion, I am compelled to recommend GROWAVE to everyone seeking a versatile and feature-rich plugin. Hats off to the GROWAVE team for their dedication and professionalism!

4 dias usando o app
Growave deixou uma resposta 12 de setembro de 2023

Hi 77figure Team,

We are absolutely thrilled to receive such an amazing feedback. Thank you so much for taking the time and for leaving us a review.

We appreciate your trust in our services and we are happy to hear that our app helps your business grow.

Your kind words motivate us to keep providing excellent services.

We are always here for you. 🙏🏻

Reputation Manager.​✨

29 de agosto de 2023

I've only had Growave installed a short time and it's already been a fantastic experience - the wishlist, reviews and loyalty program are exactly what I was looking for and the customer support is second to none! I sent a support request today that required a code change and they had it fixed and working perfectly within a few hours! Incredible team - thank you so much guys!

Cosmic Polish
7 dias usando o app
Growave deixou uma resposta 31 de agosto de 2023

Hi Cosmic Polish Team,

Thank you so much for your amazing words. 💙

We do appreciate you taking the time to share your feedback. Our main goal here at Growave is to provide the best service for our valuable customers. It is great to know that you love our product and our Team. 😊

Please note that we are always here for you! Happy Growaving!

Customer Support Team

24 de agosto de 2023

It was hard to find an app that had reviews and rewards until I discovered Growave. The customer support has been flawless and helped me through the process of stamped migration.

I truly recommend to all of you to give it a try.

Querido Universo
9 dias usando o app
Growave deixou uma resposta 27 de agosto de 2023

Dear team at Querido Universo,

We highly appreciate your recommendation! 🤩
Thank you so much for taking the time to leave us a 5-star review!

That is exactly what we’ve always strived for: to provide an all-in-one platform that will allow our customers to easily manage several apps from one dashboard.
A special thanks for mentioning the service. Our team works very hard to perform outstanding service and support for our beloved customers.💖

Happy Growaving!⭐

Growave Support team.

1 de outubro de 2023

Great App & Great Customer Service!

Boutique 24
Estados Unidos
Aproximadamente 3 anos usando o app
Growave deixou uma resposta 2 de outubro de 2023

Dear team at Boutique 24,

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're enjoying our app and that you've had a positive experience with our customer service team. 💕

Your feedback is greatly appreciated, and it motivates us to continue providing excellent service and improving our app to meet your needs. If you ever have any more questions or suggestions, please don't hesitate to reach out. 🤗

Reputation Manager