Fidelidade, Avaliações Desejos , 1.918 avaliações
Great app. Use it for wishlists and therefore social proof for my customers. Great customer service, they respond and fix the issue very quickly!
Hi, Boutique 22 Team!
We are so glad to hear that you love our product😍! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated🙌.
We are always here for you 😊.
If you're migrating reviews from another platform, do not let Growave do your migration. During the sales demo call, I was cheerfully reassured that they have an expert development team who could do the full migration of my reviews from Yotpo to Growave. Not so. I prepared the csv file according to what I was told but each time their developers tried to import them, customer service would email saying something needed to be changed. The launch of my redesigned site was delayed because we were waiting to get all the old reviews in place. This happened 6 times and each time, it took 2 days to find out it wasn't what they wanted. This cost me almost 2 weeks.
I've migrated from platform to platform before and have had issues, so it was expected to have to alter the csv a couple of times. But it became ridiculous. Despite everything being in the right place on the csv. Over half of the review images were missing. Every review imported as being from an "unverified" customer, so I had to go through and verify 500+ reviews.
There was an empty field for a review heading, so the reviews looked incomplete--(all my reviews had headings but I was told to take that column out, as their app didn't allow space for headings). So I manually added all of the headings.
Not wanting to wait for them to fix it, I added all the missing photos to their respective reviews. Then realized that my review comments---which can't be edited or removed via the dashboard--were showing up with strings of symbols in place of apostrophes, making it look like I don't know how to use punctuation. I asked for the review comments to be edited by their devs and was told they couldn't be changed but they could be removed (this is always customer service emailing, btw...they don't let you communicate with tech support or a developer at any point). So I said sure, just remove them and I'll add them back in later, with proper punctuation. As long as they didn't overwrite any of the updates I'd made the week before, that was fine with me. Customer support said the dev team wouldn't overwrite anything I'd added (photos, verification, review headings).
Before 100% giving them the green light to remove my review comments, I reiterated that I DID NOT WANT THEM TO OVERWRITE MY EDITS. I'd spent a couple of full work days manually updating everything the import either missed or entered wrong.
3 days later, the devs completed the review comment removal and when I checked their work, there were 150+ less reviews showing up in my dashboard. Among the 399 that were there, the ones I manually added photos to now had zero photos. The review headings were missing and there were unverified customers again (they were all verified and I had fixed that!). I realized that what they did was they exported the reivews to a new csv, made some changes and then reimported it without adding new fields for verification status and review headings. So basically their new import overwrote all of my edits. I honestly can't explain how all the images I had added disappeared...
At that point, I told customer support I was going to leave a frank review and uninstall the app, request a refund for the 2 months I paid them ($49/month). They got back to me right away and said they were so sorry and would give me 2 months free, plus the dev team would make everything right. I agreed to give them a second chance but a week later, the work had not been completed yet. When asked, customer service said they were very busy and that it wouldn't be done until the end of April---again, ridiculous. I said this was unacceptable and I wasn't going to wait weeks more for them to fix the mistakes they made (and this was not something I could fix, they make it impossible for you to DIY anything, the overlords have to do it all for you). Again, I let them know I would be uninstalling and leaving this review. I was begged for a 3rd chance and stupidly, I agreed to trust them yet again.
Just checked their "fix" and I see now that there are product reviews showing on the wrong product pages, the wrong images are showing on reviews and I'm still missing half of my review images. I can't believe I was trusting enough to let this go on for almost 3 months.
On top of the gigantic headache the review migration caused (not to mention missing my scheduled launch of our site redesign by 7 weeks because of Growave's tech support incompetence), the Rewards program is a disaster. If you've downloaded this app, be sure to dig deep into Rewards settings, paying special attention to the language used for automated customer messages (the ones triggered by members' actions). Many of them are worded in broken English and some are downright bizarre...lots of incorrect grammar and lack of punctuation, or coming across as totally unprofessional and even unfriendly.
If you're operating in the U.S. and are planning to use any of this program's features, I recommend combing through all the automated messaging to fix errors and make them sound at least a little friendly. If you are migrating reviews, I also recommend adding your reviews--no matter how many you have--manually. Don't let their sunny sales team chirpily talk you into handing that over to their version of the Wizard of Oz, the silly, incompetent fool trying to control everything behind a curtain.
For some reason, it seems impossible to perform a full migration of all reviews with their associated photos intact, despite having your csv perfectly constructed to match the template.
For the record, another weird thing is the only full example name on their csv import template for reviews is...Sasha Gray. Which at first made me laugh but after the hell they've put me through, I think this company is really being run by a bunch of snarky kids who think they're outsmarting everyone. Not only is this app not worth $49/month, I feel like they should pay me for my time and for the last 3 months of lost revenue. Now I'm back to square one, starting over with a different app. Wish me luck.
Hi, the team at Fit for a Pit and Heather!
Thank you for your valuable feedback. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for here at Growave. We would like to take this opportunity to rectify the situation and help make it right for you.
In response to your comment about the communication with tech support, I will be sure to pass on your feedback to our team members here, and we will work hard to ensure that we maintain transparency going forward.
I’d love the opportunity to discuss your concerns further with you. I’m hopeful this will give you a chance to share any part of your story that wasn’t told before as well as offer some resolution from our side on how we can help make things right between us. If there are other ways I can help, please let me know!
Thank you again for taking the time out of your day to give us this feedback, we can’t fix the past but you have my personal commitment to improving the situation. Until then, please accept my sincerest apologies on behalf of everyone on the team. 🙏🏻
Head of Support Department
Love their customer service - its quick and easy to understand.
Ayana - always available and kind! Thank you for the massive help and loving the app!
Dear Know to Glow team,
Thank you for your positive feedback! We are glad that you were satisfied 😇.
A satisfied customer is the best reward for us!
We were glad to help in solving your questions and are always happy to assist you! Wish you a wonderful day ❤.
I had some questions and the team were so quick to respond and extremely happy to help. Best service!!!
Hey, the team at R&N Collective! 🙌
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work! 🤗
Happy Growaving! 💖
Great app with many functions and is relatively easy to use. The support team is fantastic, they helped with a lot of the set-up process.
Dear CoolDudeCycling team,
We are so glad to hear that you love our service! Your feedback is greatly appreciated! 😊😇
Thank you for taking the time to leave a 5-star review.
Please let us know if you have any further questions, we would be happy to help! ⭐️
Really helpful and patient support. Even i have lots of issue about technical, css. CS will help me to solve it qucikly
Hey, the team at FreshyBeauties, ✨
We're happy to see that you had a 5-Star experience at Growave! 🤗
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. 🙌
Excellent support and communication from all the Growave staff. Their coordination and team efforts are really good. Happy to have select Growave for my CRM app integration. Many thanks again.
Hey, the team at Shibumi! 🙌
We are incredibly grateful that you took the time to leave us a 5-Star review. Thanks for sharing your rating with us and the community. 💖
We're glad that customers like you are having a great experience at Growave. 💥
We look forward to serving you for many years to come! 🤝
Great app and wonderful support from the team. The entire suite of products really covers a wide base for the needs of our website.
Hey Hans and team at Hegen! 🙌
Big appreciation for your kind words, you made our day 👌
It is our privilege to assist our valuable merchants and make their experience with our app Awesome. 💕
Happy GroWaving! 💜
I recently used the Growave app on Shopify, and I'm thrilled to say that their customer support team was outstanding. They responded quickly to my inquiries and were able to resolve any issues I had promptly and efficiently, exactly as I had hoped for.
The responsiveness of the customer support team is a critical aspect of any app, and Growave exceeded my expectations in this regard. It's reassuring to know that I can count on their help whenever I need it.
In addition to the excellent customer support, I found the app's features to be incredibly useful for my Shopify store. It has helped me to improve the overall shopping experience for my customers and boost sales.
Overall, I highly recommend Growave for any Shopify store owner looking for an app that not only delivers exceptional features but also provides top-notch customer support.
Dear team at IMAN Shoppe Bookstore📚,
Thank you so much for such a detailed and amazing review💗!
We’ve passed your comments on to our team so they can enjoy the good vibes too🥰. Reviews like yours make our work worthwhile. We love that you enjoy using Growave and found the support team so useful. We couldn’t provide the service that we do without great customers like you!
Thanks for choosing us, we can’t wait to help you again✨!
Awesome functions and awesome, competent and fast support team. I am very happy with the plugin especially at that pricepoint.
Dear Second Future team,
I found that you left a review for us! I am so glad to hear that you love our service! Thank you for taking the time to leave a 5-star review, your feedback is greatly appreciated:)
You made our day!
Please feel free to contact us with any questions or inquiries, we are always happy to assist💖.