Recensioner (2 149)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 95 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 2 % av omdömena har 1 stjärnor
Redigerat 15 juli 2024

Uninstalled the app and received a charge, upon reaching out to them they immediately foxed the issue, I can appreciate their customer service and professionalism throughout the whole process

GLAMLIFE BEAUTY
USA
Nästan 3 år användning av appen
Growave svarade 26 juni 2024

Hello GLAMLIFE BEAUTY Team,

On behalf of the Growave team, I would like to apologize for your negative experience with us. 💔 I have reviewed all the threads, and I am very sorry that your impression of our app was not as positive as you expected. We deeply value every merchant, and it is crucial to us that all our customers are satisfied with our app.

Regarding your refund request, we need a screenshot of the invoice to verify the billing period and compare it with Shopify's records. On my end, I have already checked with the Shopify Billing team and processed the refund to your card linked to Shopify. You should see the funds on your card within 2-5 business days.

I would like to resolve these issues together, as I sincerely do not want our cooperation to end on this note. We can arrange a call to discuss your concerns personally, and I would greatly appreciate the opportunity to hear from you. Please let me know your thoughts and reply to my email. 🙏🏻

Best regards,
Binazir
Head of Customer Support

27 juli 2024

I am really impressed with the professionalism and responsiveness of the support team at Growave. They are very friendly and eager to help their customers. I really appreciate this. Thank you!

TRMC
USA
12 månader användning av appen
Growave svarade 28 juli 2024

Dear team at TRMC,

We are glad that our customer service left you impressed. It is something that we’ve always worked very hard on and your satisfaction with our service is so pleasing and it lets us know that we are on the right track! 😇

We do our best to keep a high level of customer support. Thanks for being with us! 🥰

​Janat
Growave Support Team

31 maj 2024

We were changing themes and had a lot of customizations we wanted to do. So our onboarding process was super long as we always added things we wanted to add or change. The support has been better than anything I have experienced before on Shopify. Always got immediate response from support and the developers got things edited within the same day. Super happy with the first weeks on Growave!

Petit
Sverige
29 dagar användning av appen
Growave svarade 2 juni 2024

Hello, Petit team,

Thank you so much for your kind words💖 We’re thrilled to hear that your onboarding process, despite being long and detailed, was smooth thanks to our support and development teams. We always strive to provide immediate and effective assistance, and it's fantastic to know that you felt supported and satisfied with the changes.

Your happiness in these first weeks with Growave means a lot to us, and we're excited to continue helping you achieve your vision ✨

Begaiym, Client Care Specialist

6 juni 2024

Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!

The Tumbler Grip
USA
Mer än 3 år användning av appen
Growave svarade 9 juni 2024

Hey, The Tumbler Grip team,

Thank you so much for your wonderful feedback!✨

We're excited to hear that Growave is crucial for your Shopify store! Our team takes great pride in delivering exceptional support, and it's fantastic to know that you found our assistance helpful.

Your satisfaction is our top priority, and we're committed to ensuring you have the best experience with our app.
Big thumbs up to you for choosing Growave!

Best regards,
Vlad,
Growave Support team🫶

17 april 2024

The support team is absolutely awesome and made changes that we needed extremely quickly! Thank you so much.

Windrunner Leather
Litauen
Mer än 2 år användning av appen
Growave svarade 19 april 2024

Hello Team Windrunner Leather,

We want to extend our heartfelt gratitude for your kind words and the stellar 5-star rating! Hearing that you're enjoying the app and that our support has exceeded your expectations fills us with joy. Our team is committed to delivering top-tier service, and knowing that our efforts have made a positive impact is truly fulfilling. Your support means everything to us! 🥰

Should you have any further feedback or suggestions to share, please feel free to reach out to us.

Warm regards,
Begaiym, Reputation Manager

22 juli 2024

Tech support is always there to help. Fast response and very friendly.

Atmosphera
Kanada
Mer än 2 år användning av appen
Growave svarade 23 juli 2024

Hey, Atmosphera team,

Thank you so much for your 5-star review!
We're happy to hear that you had a great experience with our tech support team.
Delivering excellent service is our top priority!

​If you ever have more questions or need assistance, feel free to reach out, we are always here for you 🫶😊

Anna,
Customer Support Manager

Redigerat 28 januari 2025

Edit: With Growave V2, the platform seems more stable. Support is responsive and good at resolving issues. Still, the occasional bug but that is to be expected I suppose. We highly recommend Growave for your store.

Growave promises an all-in-one marketing solution. At first glance, this seems to be true, but we're in the process of incorporating it into our brand-new website, which isn't even live yet, and we're running into bug after bug. The support eventually resolves them, but then we run into something else that doesn't work.

They say we're the only ones impacted by these bugs, which I highly doubt since we're a fresh store with no legacy and few other apps.

We like the promise of it but have been pretty disappointed so far. We hope our experience will increase soon, or we'll have to start looking at alternatives.

De Spelletjes Vrienden
Nederländerna
10 månader användning av appen
Growave svarade 27 maj 2024

Hello, De Spelletjes Vrienden team,

Thank you for taking the time to share your thoughts with us. We greatly value feedback from all our clients, as it helps us refine and improve our services.

Localized bugs can occasionally arise and may differ from client to client. Our team worked diligently to identify and resolve the issue as quickly as possible.

We recognize the importance of a seamless experience, especially when setting up a new store. We remain dedicated to enhancing your experience with Growave. If you have any further concerns or require additional assistance, please don’t hesitate to reach out directly.

Thank you for choosing Growave. 💙

Best regards,
Binazir
Head of Customer Support Team
Growave

3 september 2024

Great app, does everything we need and more. Support from Janat was quick and helpful :)

Crochet Society
Storbritannien
4 dagar användning av appen
Growave svarade 4 september 2024

Dear team at Crochet Society,

Thank you so much for your fantastic review! ❤️ We’re thrilled that the app meets all your needs and that our support was helpful to you.

If you have any more questions or need further assistance, please don’t hesitate to reach out. We truly appreciate your support!

Best regards,
Janat
​Customer Support Manager

5 mars 2024

The support team for this app is one of the best I have ever seen! While I have loved using the app, it has been incredible the speed at which the support team can help customise features to your specific store, its amazing! I was chatting to the support staff, Anna, and she was able to get everything coded and customised specifically to my store within an hour! Amazing. 10/10

Out of Sorts
Australien
4 månader användning av appen
Growave svarade 7 mars 2024

Hey, Out of Sorts team,

We greatly appreciate your glowing review!✨ It's fantastic to hear that you've been impressed by the level of support provided by our team, particularly Anna.

Our team takes pride in going above and beyond to meet the unique requirements of each customer, and we're thrilled that we could swiftly customize the app features to fit your store's specifications. Your satisfaction is incredibly important to us, and we're committed to ensuring that you have the best possible experience.

If you have any further inquiries or need assistance in the future, please feel free to get in touch. We're always here to assist you! 💙

Begaiym, Client Care Specialist

16 maj 2024

I started using Shopify and Growave relatively recent but Growave team is always very helpful and supportive with our questions and request to there support, as well, their product seems getting better with time too. Thanks

ACTokyo
Japan
3 månader användning av appen
Growave svarade 17 maj 2024

Hi, ACTokyo team,

We really appreciate your kind words and five-star review! 🤩 It's great to know that our team has been able to assist you effectively and that you're seeing improvements in our product over time. We're committed to providing the best support and continually enhancing our services for customers like you.

Thank you for choosing Growave! 💙

Begaiym, Client Care Specialist