Recensioner (2 136)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 95 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 2 % av omdömena har 1 stjärnor
Redigerat 6 april 2022

We have nothing but good things to say about Growave and the team behind the app! We chose to move to Growave after wanting to limit the apps we had and cut down on costs. Just before the move, we were using smile.io for points, Judge.me for reviews, an Instagram feed app, and our native theme wishlist. So, we had 3 apps and a native wishlist that did not connect with each other, all which cost us a good chunk of change each month. Growave was suggested to us by our theme developer The4 which tied in nicely with the theme and really brought an all-in-one loyalty system to our website. The 3 biggest improvements for us were: 1. VIP Tiers for our rewards program - This feature costs $600 a month with the smile.io app, and we have it included in our $15 a month plan. I have not seen another app with VIP tiers at an affordable level, which is a huge selling point. 2. Points for tons of actions. With the smile.io app, we could only give points for simple tasks such as sharing to FB and Instagram. With Growave, we've been able to include two of the most important actions: Points for reviews and points for newsletter signup. Having these two actions as standard in our plan without having to pay for the higher cost plan is just awesome. 3. The reviews section is awesome and we can also now have a 'Shop Our Instagram' page where we can link products to photos and customers can purchase directly through that section. But the 3rd biggest improvement for us, and the one that really sold us, is the support team. I've been working with Tina and Alex for almost 3 weeks now, asking them to make minor changes and help me adjust the program to fit our needs. Each time I message in, they either fix it on the spot, or send the request to their development team who then makes the changes for me. We've talked daily going over a few things that I had questions on, and each time I was met with a positive attitude, funny conversations, and gifs in chat. They really go out of their way to make their customers happy, and this is how you create an awesome experience. I've even talked about Growave with a few business partners and responded to questions on Reddit when people are looking for a great rewards/review app. With the help of the entire Growave team, we've been able to seamlessly transfer all our customer's rewards points, all our reviews, and create an all-in-one program that is native to our website that looks as if it was built for us. No "We reward with XXXX" branding, no logos in the reward emails, and all customer side notifications can come from and email address you choose, rather than the email address of the app. It's truly been a great experience with these guys and we're happy to have made the jump and switch to Growave. If you're reading this, then test out the app for yourself and see what I'm talking about! You're gonna love it!

Yoga Junkies
Österrike
7 månader användning av appen
Growave svarade 8 april 2022

Hi Yoga Junkies team,

We are so grateful for your 5-star review 🤗. Thanks for sharing your rating with us and the community. We’re thrilled to hear you enjoyed our app. Your comment has given us valuable insight into the services that we provide at Growave. We’ve been working hard on improving the user experience of the app and we hope this has been reflected in your experience. Our team is always trying to make sure users have a great time using our product, so we are happy to know that’s what happened for you! We sincerely thank you for taking the time to share your thoughts with us 💙.

Sincerely,

The whole team at Growave ❤!

24 februari 2021

Amazing service!!! They could solve every Problem I had and also managed to change some Design issues. Perfect! Can totally recommend! :)

Indie and Naia
Tyskland
7 månader användning av appen
Growave svarade 26 februari 2021

Thank you so much for leaving five-star review team at Indie and Naia,

If you could see the delight on our faces now 😁, we are overjoyed that we have exceeded your expectations and made you feel happy. Our assistance does not end here, if anything comes up, please don’t hesitate to contact us.💞

19 november 2014

Great app and easy to install, even the developer will help you if you can't. A+ support
Thank you

Mad Nerd
USA
7 månader användning av appen
10 februari 2021

Where do I begin, I can't write in words how thankful I am for their customer service. First of all, the reason I choose Growave for our website's Wishlist function is because the clean and tasteful design. They let us customise Typeface and colours to match the look of our website. The other apps have clunky, messy border and box that can't be edited out. Growave let you go bare and minimal if you want to. The integration could be done by yourself, but in my case it doesn't work. Tattu and her team wasted no time in replying and help integrated the whole Wishlist system into my site over the a couple days. One thing to take note is, you might want to check what it's going to look like when the whole Wishlist system is installed into your header menu. In my case, the dropdown of 'My account' wasn't really necessary, so Tattu and her team quickly help me removed them. There are other problems where Growave's snippet crashed with my Theme's widget (in this case, the mobile search bar). But the point is you can always count Growave's customer service team to be the most responsive, sympathetic and effective problem-solving oriented team ever. The apps has its flaws (the integrations and codings are not that simple to do for non-developers), but the design and customer service outweighs that problems greatly. I appreciate that a lot. They also have many interesting and useful apps I hope to come back and install later, may be for a pro plan when our store expands. You just want to do business with them after witnessing their amazing service for the whole week with only free plan. Go for it!

Sugar & Cream Vintage
Thailand
7 månader användning av appen
Growave svarade 10 februari 2021

Words cannot describe how grateful we are for such a genuine and amazing review. While Sugar & Cream Vintage places stars next to Gorwave, your team is our real star. Most people don't bother to leave reviews about positive experiences non incentivized, and that's what makes you the star. 🌟

We are beyond happy that you are loving our Wishlist app. For you to name the design of our Wishlists “clean and tasteful” - is the best compliment! Besides that, widgets and colors can be easily customized & edited from the admin panel.

It is not hard to imagine how hard it might seem to start using something new, but no need to worry, because our support team is always there to assist our beloved customers in any matter they have. 😇

We always try to respond and fulfill requests as quickly as possible and the fact that you called our customer service the most responsive, sympathetic and effective problem-solving oriented team ever - just made our day and put smiles on our hearts. ❤️ It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well.

It was such a pleasure for us to work with your team and we cannot wait to see your store to grow even bigger! 😍 Please be sure to come back and try out other interesting and useful apps of Growave. We are looking forward to working with you again! ✨

Best regards & take care. 💖

20 november 2014

I have worked very closely with socialshopwave developers. They are very flexible, responsive and helpful in fixing integration issue including the ones coming from my our website HTML/CSS.

The concept of social login, faves, following up the users and checking out other users' profiles. Very cool ideas and helpful in putting up a user/customer community!

Above all - it's all FREE!!!

WTG, guys!

Gurinder Creations
Indien
7 månader användning av appen
Redigerat 25 november 2018

Apps work really well and staff respond to any inquiries fast. Kalys, who has been our contact has been very helpful.

dressxox.com.au
Australien
7 månader användning av appen
19 mars 2021

Growave has been a wonderful partner for our business, as we launch our loyalty program! They have fantastic follow-up, customer service, and have helped us customize the app to our branding! FIVE STARS FOR GROWAVE!!!

Passionately Rivalicious
USA
7 månader användning av appen
Growave svarade 22 mars 2021

Greetings of the day team at Passionately Rivalicious,

We will never thank you enough for leaving such an invaluable review. Your thoughtfulness is a gift we will always treasure🙏❤️.

It has been an immense pleasure serving you all through this time. If there is anything else we can do to assist, please don’t hesitate to contact us🤗.

11 juni 2021

I'm really amazed with the support team from Growave. They really help you, they explain everything so you get all the info you need, they solve all the problems and doubts you have as soon as they can, and I really appreciate that. They are so nice too!
Besides, the app works perfectly and it has so many options that allows you to do whatever you want!
Congrats to the team :)

Soy Tendencia
Chile
7 månader användning av appen
Growave svarade 16 juni 2021

Sing and Shine, Soy Tendencia🌞.

We are super happy that you have experienced fast and helpful customer service from our team. It’s only when we receive such positive feedback do we rest knowing that we have done our jobs well.

Whole Growave works on providing you with the best available features for a successful e-commerce business and the key principles for us are Quality and Speed. We are glad you mentioned them and were helpful to other merchants who will read your words.

Thanks again. We will strive to constantly deliver great experiences. ✨

22 januari 2020

Great app with lot of options. Best team we ever met on app developer side. Fast and friendly support.

IGN Shop
Ungern
7 månader användning av appen
16 juni 2017

This app is a must have for any shopify store, SocialShopWave's elegant yet powerful codes are incredible and their unified suite dashboard is extremely helpful/useful, it's an all-in-one great package! To top it off their support team is amazing - Thanks Kalys you're the man!

Endevz
Hongkong SAR
7 månader användning av appen