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Great app and excellent customer service. The team is very efficient and reliable. Highly recommend this app
Hi Lotion Bar Team,
Thank you so much for taking the time to provide feedback 🤩. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. Let us know if you need anything, we are always here for you.
Best Wishes 😊.
Highly recommend.
It also quickly resolves revision requests.
It’s great that the feedback on the question is very quick,
Good day team at stoBIG, 🥳
Please accept our immense gratitude for investing your time and sharing your amazing review.
Words utterly fail to express our appreciation for your acknowledgment and support.
Always be sure that fulfilling your requests is our pleasure, and we strongly believe that we will have more opportunities to serve continuously in the future. 💕🤗
Awesome App and the best customer service! :-) Really convinced and can just recommend it to everyone who needs a reward system, social logins or one of the other services this app offers!:-)
I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a price plan change with the new updates.
Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!
That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.
I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)
Truly disappointed.
UPDATED: Binzazir reached out to me personally and listened to our needs. In the end, she was able to convince her team to keep the existing plan for us. I changed my review to 5-stars because it is a company that truly listened to their customers.
Hello IREN Shizen APAC team,
Thank you for taking the time to share your experience and providing valuable feedback. We genuinely appreciate your early adoption of Growave and the investment of time and money you've dedicated to integrating our app into your stores.
I understand the concerns raised about the recent price plan change, and I sincerely apologize for any frustration it may have caused. Your loyalty as an early adopter is incredibly important to us, and I appreciate your candid feedback. 🥰
I'm thrilled to hear that Binazir reached out to you personally and was able to address your needs. It's our priority to ensure our customers are heard and feel valued. We're committed to providing the best service possible, and we're grateful for the opportunity to continue serving you.
Thank you for updating your review to 5 stars. Your support means the world to us, and I'm dedicated to delivering even more value to you in the future. If you have any further questions or concerns, please don't hesitate to reach out. 💗
Warm regards,
Begaiym, Reputation Manager
This app is really great, the customer service is fantastic, they really do help you out. I use the app for the wish list function,
Wonderful app, and amazing customer service! They got it set up for me fast, and Nurila was wonderfully helpful with making the changes I requested (and I requested a good number of them) even though I'm just on the free plan.
A+ customer service and customization support. App does exactly what is says it does, great to have extra features like community feed and tons of analytics. Very helpful team and priced right.
If I could give 100 stars I would:) The best app I have worked with for my store... the customer service is hands down amazing. Thank you so much!!
I was looking for a loyalty program for my website and found this app. So far it has really impressed me especially since it has other features that I also wanted which were the wishlist and product reviews. After installing the app, I was constantly updated with what the status of the integration was which was very nice. Once installed, there was a couple of things that I wanted adjusted and both the emails responding back to my requests and the requests themselves were so quick. I do recommend this app.
Greetings for the day Carb Crunchers team ❤
We'd just like to thank you for taking the time to write such a great review.😊
Your review means a lot to us and lets us know we're on the right track! Our main priority is to provide you with the best customer experience.Be assured that we are very happy to work with you and try only to improve the quality of our services. We're very grateful for customers like you and hope you stick with us for years to come!
Thank you for growing with us and happy Growaving 😎
HALO PLUS
Gold standard customer service! The developers at Growave really have walked the extra mile for us... solved every issue and responded to every one of our requests with grace and efficiency as we integrate and customise their fantastic stable of apps. (Thanks Alice and Azem!) The only way to go for a one shop loyalty and review solution!