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The app integrates very well and easy into my existing shop. The support is really helpful and fast. I had a question and needed support with the integration of product reviews on my page. The request was fulfilled within 1 hour by a developer. Really great product and serivce!
Dear Nomadik,
We are very grateful for the feedback you left. Therefore, we try to do our best every day! 😊🙏
I am very happy that we were able to help you quickly and promptly. Our service is constantly improving and we hope to continue to leave you satisfied. It is our main priority. 💜
We are always here to assist you in any situation wherever you are in the world. ✨
Saule,
Growave Support team.
So far so good. I had some issues placing code here and there and Eldar fixed it within the hour. Thanks for great customers service. I don't find this kind of fast response from the other apps have installed.
I absolutely love love love this app. Even on the free plan, this app knocks the ball right out of the park! We love the reviews section, adore the wishlist functionality and greatly appreciate the easy sign in options. You guys deserve the ratings you have achieved. Thank you!
Wow! Thank you very much for sharing your feedback! We are really excited to see our best-performing apps in your store! 🥳
We try our best to ensure a beautiful, smooth integration as well as provide the most efficient customer service regardless of the plan. We're happiest when you find Growave useful!
By the way, just a kindly reminder that we are always ready to provide you with an extended trial in case you'd like to try Growave in an advanced version.
P.S. We love you too! 🤗
Absolutely AMAZING customer service. These guys are on point with a great app. I have only had it installed for a few hours, but I can already tell that it is going to make a big difference!!!
This app is incredible - I've uninstalled at least six other apps as this one contains everything I need.
I do want to send out a huge shout out to Kalys - the level of support has completely blown me away. Kalys has helped with every single customisation request I have had and never once lost patience with me, despite the fact that I have been chatting with him for nearly two hours around custom changes made to the app on my website. I also had help with Tuttu and she was lovely.
The application is effective and has so many facets to it. I'm only a few hours into installation and was so impressed I needed to leave a review. However, it is the service support that has won me over. If you're deciding between which apps to install for reviews, social media implementation, community engagement, look no further: SSW has everything. I really wish I had installed this sooner.
ソーシャルログイン機能がなくなった
こんにちは、デジタルサイネージ専門社 TVSIGN.JP,
Thank you for sharing your feedback. We would like to provide some clarification regarding the recent update involving the Social Login feature.
After careful evaluation, the decision was made to remove the Social Login feature in our upcoming updates. This change allows us to focus on enhancing other features, including Rewards, Wishlists, Reviews, and Instagram UGC, to provide a more robust and versatile platform for our users.
We have attempted to contact you multiple times regarding this matter but have not received a response. We would be happy to discuss this further and provide potential workarounds to address your needs.
Best regards,
Binazir
Head of Customer Support Team
Growave
10/10 or even better 100/10!
If I had these guys around when I started the Shopify store 18 months ago, I would have been far less nervous about handling the technical stuff. The support is simply AWESOME!!
I asked for at least a dozen little changes and they were glad to help immediately. I felt they welcomed every question wholeheartedly and made it all happen exactly as I wanted it.
And the best part is that I did not have to wait in frustration because of time-differences!
Am still finetuning the details but go have a look at the fantastic things they have put on my website! I could never have done it on my own.
This SINGLE app purchase will take care of wishlist, sharing and recent event notifications ... maybe later I'll activate the other things as well like Reviews in case the business needs it...
HIGHLY HIGHLY RECOMMENDED! Especially if you are just starting out on Shopify!
JM
http://wovensouls.com
some features aren't working, for example i cant apply test the app on my offline versions of my store even though there's an option for that it doesnt apply, so if i make any changes i have to publish it which makes my customers confused
UPDATE:
Alice from customer service reached out and was very helpful. still there quite some features that i would like to improve. im currently still working with their customer service and hopefullt they can get it done
First off, thank you very much for sharing your feedback. We value our merchant's opinions and would like to thank you for bringing this to our attention.
We’re sorry to hear of your less than satisfactory experience with our platform and hope you will accept our sincerest and deepest apologies...
We want to assure you that Growave is working properly and the part you mentioned is no exception. The "Active theme" seems to have misled you and for that, we are really sorry.
This option was mostly implemented for our development team so that they could understand which theme they should work on. And we beg your pardon if some confusion has taken place in the description of that part.
Thanks to you, we're going to change its description to avoid any misleading in the future.
Alice has sent a couple of emails to determine how we can provide a solution that makes you smile. :)
It’s been always important to us that our merchants are more than satisfied with our product as well as customer service and we would like the opportunity to dispel any misunderstandings.
Thank you for staying with us, and be sure that this time we will not let you down! :)
I was looking for a comprehensive and flexible reward & loyalty programme and Alice did OUTSTANDING work getting everything set up. I am so pleased with the result - it looks professional and elegant and it works! Thank you!
Highly recommended app! So many features and not only that, they're also willing to help us whenever we're in need! :)
Kudos!