Growave: Loyalty & Wishlist + , 2 049 recensioner

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 95 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 2 % av omdömena har 1 stjärnor
7 december 2023

The app is so easy to use. It is also very useful because it has various customization features.

When there was something I didn't know, the app developers helped me with immediate answers. I am so satisfied.

PeppermintOne
USA
4 månader användning av appen
Growave svarade 10 december 2023

Hello, PeppermintOne team,

We're delighted to receive your 5-star review! It's fantastic to know that you find our app user-friendly and valuable with its customization features. Our team is always here to provide immediate answers, ensuring you have a seamless experience. 💙

If you ever need further assistance or have more feedback to share, please don't hesitate to contact us. Your satisfaction is our priority!

Begaiym, Reputation Manager

8 januari 2024

Well where to start we can't use all the features and I'm paying $470.4/yearly and I'm stil missing the key features for a good functioning we will think to continue with, next year as it is exesive. For us is like a minus the star we have used to rate.

GLX'S Inc.
Storbritannien
22 dagar användning av appen
Growave svarade 10 januari 2024

Dear GLX'S Inc. team,

We're truly sorry that you've encountered such an issue, and we acknowledge all the inconveniences it has caused. I have already sent you an email with a proposed solution to this problem and have attempted to call you several times to discuss it in person. I hope my message has reached you, and I'll be awaiting your response. I genuinely intend to assist you and improve your experience with us.

Begaiym, Client Care Specialist Growave

2 februari 2024

fantastic app and fantastic support from their team, super friends and super supportive. Highly recommend

L'archivo
Storbritannien
2 dagar användning av appen
Growave svarade 4 februari 2024

Hey, L'archivo team,

We can't thank you enough for your fantastic feedback!💖 It's wonderful to hear that our app and support team have exceeded your expectations. Your positive recommendation is truly appreciated, and we're dedicated to ensuring that your experience remains nothing short of superb.
If there's anything else you need, don't hesitate to let us know! ✌️

Begaiym, Reputation Manager

Redigerat 14 november 2023

I would strongly recommend this app.

The features are great and in my experience the customer support is excellent should any issue arise.

Furthermore the many features of the app allows you to use this one app instead of the three or maybe even four apps that would be needed in order to get all the benefits that Growave provides.

Weriion
Sverige
Mer än ett år användning av appen
Growave svarade 12 november 2023

Dear team at Weriion,

Thank you for the glowing review! We're thrilled to hear you're enjoying Growave's features and experienced excellent customer support. Your feedback on the app's convenience in consolidating multiple benefits is especially appreciated.

If you have any more feedback or suggestions, feel free to reach out. We're committed to providing top-notch service. 💗

Thanks again for choosing Growave!

Best regards,
Begaiym, Reputation Manager

5 december 2023

Large increase in price with no real viable upgrades. I reached out to customer service and was pretty much told to downgrade to free or pay a lot more for you're already getting. No grandfathered pricing. The installation was supposed to be straightforward but took multiple E-Mails to customer service to resolve since the migrated data was not integrating into their service as intended, the original price point made it worth the try. Once everything was running as intended, I gave feedback to them as the schema that google uses to pick-up on reviews and display them in search was completely missing. Afterwards, everything worked fine and as intended. Adding new features and incentivizing an upgrade is what they should have done as opposed to locking all the current features behind a massive increase.

Pillowfied
USA
4 månader användning av appen
Growave svarade 7 december 2023

Dear Pillowfied team,

I want to extend my sincere apologies for any inconvenience caused by recent changes to our pricing structure and the challenges faced during the app installation.

Your feedback has been invaluable in refining our processes, and we appreciate your engagement with our customer service team. We acknowledge that the installation process didn't meet expectations, and we are committed to improving the experience.

The decision to adjust pricing was made after careful consideration of various factors. We understand your concerns and value your loyalty. To ensure a seamless transition to the new pricing, I am open to discussing your individual case. I am available for a meeting via email or a personal call to address your concerns and maintain a positive experience with our application.

I understand your decision to remove our application was disappointing, and I sincerely apologize for any frustration it may have caused. Unfortunately, my attempts to contact you via email and phone to discuss possible solutions were unsuccessful. Nevertheless, I want to assure you that I am always available and eager to address any concerns you may have.

We highly value our partnership with you and would be delighted to resume our collaboration. If you have any specific questions or if there are areas of concern you'd like to discuss, please let me know a convenient time for you. I am committed to finding a resolution that ensures your satisfaction with our application.

Thank you for your understanding and continued support. I look forward to the opportunity to reconnect and work towards a positive resolution.

Begaiym, Client Care Specialist

21 november 2023

This was an app that I really enjoyed as their customer service was quick to respond and the functions were great.

We were one of the early users when they were still offering their $9 basic plan but most of the functions have now been removed from us due to the pricing change. We wrote in to customer service explaining our situation, and for a small brand like ours, it's impossible to be paying $149 per month to retain all the features which were available from the plan they promised previously. Most apps out there would still reward their old customers who've been with them since day one, but not in the case of Growave.

It's truly disappointing and now we need to find another review and loyalty app that can fit into our budget. While I appreciate the help that the team has provided for us since day one, this experience has left us speechless.

SLOW RITUALS
Singapore
12 månader användning av appen
Growave svarade 23 november 2023

Dear SLOW RITUALS team,

I hope this message finds you well. I wanted to express our sincere gratitude for sharing your valuable feedback with us. Your openness in expressing your experience with our application is genuinely appreciated, and we deeply regret that your expectations were not fully met. We understand the impact changes in our pricing structure can have, especially for our early users, and we sincerely apologize for any inconvenience this may have caused. 😥

The decision to adjust our pricing was made after careful consideration to optimize our services and align with industry standards. However, we recognize and empathize with your concerns, and we are committed to finding a solution that addresses your needs.

It genuinely saddens us that we were unable to meet your expectations. We've made several attempts to reach out to you, but unfortunately, we have not received a response. We understand that your time is valuable, and we apologize if our attempts to connect have inconvenienced you further. However, we are always eager to resume our collaboration and will be available to address any questions or concerns you may have.

If you are open to it, I am available for a phone conversation or correspondence via email at your convenience. I am committed to listening, understanding your requirements, and working towards an optimal solution that satisfies both parties.

Once again, we appreciate your feedback, and we are eager to engage in a meaningful dialogue to address your concerns. 🙏

Begaiym, Client Care Specialist

2 november 2023

Amazing Customer Service! I love the features this app adds to my website however I can not say enough about their customer service! There have been a couple of times when things weren't showing up correctly & when I emailed the customer service team they responded quickly & resolved the problem. They have amazing communication & are definitely on top of things. Thank you for all of your help!

Calla and Friends
USA
9 månader användning av appen
Growave svarade 5 november 2023

Dear Calla and Friends team,

We're thrilled to receive your praise for our customer service! Thank you for acknowledging the quick response and effective problem-solving from our team. 😍

At Growave, customer satisfaction is our top priority, and your feedback confirms we're on the right track. We're here to support your website's success, and we appreciate your shout-out.

Please reach out anytime you need assistance – we're always here to help. 🤗

Best wishes,
Begaiym, Reputation Manager

Redigerat 31 oktober 2023

I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a price plan change with the new updates.

Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!

That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.

I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)

Truly disappointed.

UPDATED: Binzazir reached out to me personally and listened to our needs. In the end, she was able to convince her team to keep the existing plan for us. I changed my review to 5-stars because it is a company that truly listened to their customers.

IREN Shizen APAC
Singapore
5 månader användning av appen
Growave svarade 30 oktober 2023

Hello IREN Shizen APAC team,

Thank you for taking the time to share your experience and providing valuable feedback. We genuinely appreciate your early adoption of Growave and the investment of time and money you've dedicated to integrating our app into your stores.

I understand the concerns raised about the recent price plan change, and I sincerely apologize for any frustration it may have caused. Your loyalty as an early adopter is incredibly important to us, and I appreciate your candid feedback. 🥰

I'm thrilled to hear that Binazir reached out to you personally and was able to address your needs. It's our priority to ensure our customers are heard and feel valued. We're committed to providing the best service possible, and we're grateful for the opportunity to continue serving you.

Thank you for updating your review to 5 stars. Your support means the world to us, and I'm dedicated to delivering even more value to you in the future. If you have any further questions or concerns, please don't hesitate to reach out. 💗

Warm regards,
Begaiym, Reputation Manager

Redigerat 18 januari 2024

Thank you so much Begaiym for helping us to settle all the problem.

TREEHOUSE THE SPIRITUAL SHOP
Hongkong SAR
Nästan 2 år användning av appen
Growave svarade 8 januari 2024

Dear TREEHOUSE THE SPIRITUAL SHOP Team,

Thank you so much for your updated feedback! I'm thrilled to hear that I could assist in resolving all the issues to your satisfaction. Your 4-star review means a lot to us, and we appreciate your continued support. If there's anything else you need or if you have further feedback, please don't hesitate to reach out. We value your satisfaction and are committed to providing excellent service.

Thank you for choosing us! 🥰

Begaiym, Reputation Manager

5 december 2023

Very good app! The customer service is quick to reply and very friendly.

House of Bones
Belgien
Nästan 2 år användning av appen
Growave svarade 6 december 2023

Hey, team at House of Bones,

Thank you for your 5-star review! 🤩 We greatly appreciate your kind words about our app and customer service. We're committed to providing excellent service and are delighted to hear that our team was quick to respond and friendly. If you have any further questions or feedback, please feel free to reach out. We value your satisfaction and look forward to serving you in the future! 💙

Begaiym, Reputation Manager