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We had issue of integration with omnisend templates, We were really upset but thanks to Begaiym as her team gathered and took care of it, they created new templates, installed and set them up for us...Their CEO personally reached out and Begaiym was super helpful...Thank you everyone at growave.
Dear A Bit Orange team,
Thank you so much for your kind words! 🥰 I'm truly glad that our team and I could assist you with the integration issues you were facing with Omnisend templates. Ensuring our clients are satisfied and their needs are met is our top priority at Growave. It was a pleasure working with you personally, and I'm grateful for the opportunity to help. Your feedback means a lot to us, and we're here to support you every step of the way.
Thank you for choosing Growave! ✌️💙
Begaiym, Client Care Specialist
We've been with Growave now for over 4 months and the experience has been excellent. Very proactive and responsive customer service - very helpful to us in leveraging the platform to best suit our needs and to answer questions and remind us to perform key API updates, etc so as to not disturb our course of business. i'm truly impressed - my customers love the rewards program, reviews and the wishlist. I love the easy integration Klaviyo. It's definitely helped us retain loyal customers. So worth it. Thank you Growave team for everything you do.
Dear team at RIDE OR DIE EQUESTRIAN SHOP,
We are incredibly grateful for your kind words, trust, and continued support. It is significant to us that your business only thrives, so we do our best to make sure you are satisfied with the service we provide. ✨
We are delighted to hear that you and your dear customers like our application and the functionality we offer.
Your feedback is valuable to our entire team, thank you very much for staying with us!
Saule,
Growave Support team 💕
We've been using Growave on the premium plan for years, and it's truly indispensable for our business. Recently, we've noticed a significant improvement in the quality of their services, which were already excellent.
We rely heavily on Growave for key features like the loyalty program, wishlist, restock alerts, and email integration with Klaviyo, among others. The app's versatility and continuous innovation make it a fantastic tool with endless possibilities for enhancing customer engagement and retention.
One of the standout aspects of Growave is its 24/7 support team. They are incredibly responsive and efficient—any issues we report are typically resolved within minutes. While updates and new features are rolled out frequently (sometimes a bit too fast, leading to minor hiccups), the excellent support ensures these are addressed quickly.
If you're looking for a powerful all-in-one solution for your Shopify store, Growave is a game-changer. Highly recommended!
Dear HapaKristin team,
Thank you for sharing your fantastic 5-star review! We're happy to hear that you're finding our app's functions a valuable all-in-one solution for your needs. 🙏🥰
Your kind words about our customer service team have made our day! We're committed to providing top-notch support and ensuring a seamless experience for our users. It's wonderful to know that you found our team incredibly helpful and responsive.
Your support means a lot to us, and we're grateful for the opportunity to serve you. If you ever have more questions or need further assistance, please don't hesitate to reach out. 💗
Rashmi,
Success Manager
I have used this app for a year. Every time I update my online store theme, the app stops working and I have to wait days to a week for my customers to be able to access their points and rewards again. As a brand that launches new product once a month, this has been frustrating for customers to not be able to access their points or rewards on our launch night. I've had an ongoing issue in trying to change our VIP tiers to align with our brand story. Chat has been circular and simply regurgitating the help center information. I am uninstalling and trying a different app. I would not recommend Growave.
Dear Team at Alegria Accessories Inc.,
Thank you for sharing your feedback. After thoroughly reviewing your case and the related threads, I’d like to address your concerns and provide additional clarity.
Regarding the re-integration process, each Shopify theme is uniquely structured, which requires our team to manually customize widgets to ensure optimal functionality and seamless display. To streamline this process, we can assist in adding widgets to an unpublished theme for testing before going live.
Furthermore, we’re excited to share that the new Growave 2.0 app is now available, featuring updated Loyalty & Rewards, Reviews, and Wishlist programs. The transition to Growave 2.0 is a straightforward process managed entirely by our team. This upgrade enhances existing features while introducing exciting new capabilities. Would you be interested in exploring this upgrade?
We value your partnership and remain dedicated to delivering the best possible experience with Growave. Please don’t hesitate to share your thoughts or let us know how we can further assist you.
Sincerely,
Binazir
Head of Customer Support Team
Growave
I wanted to express my appreciation for the exceptionally quick support you provided. Your team not only understood my request for changes promptly but also implemented them swiftly and accurately. I'm thoroughly impressed with your service and would highly recommend others to use your services.
Dear Amit and the team at LASHES BY RK,
Thank you so much for your stellar review! 🌟 We're thrilled to hear that our quick and accurate support hit the mark. Your kind words are like a burst of sunshine on a cloudy day for our team.
Providing excellent support is our top priority, and we are delighted to see your satisfaction with our work. Feel free to reach out anytime – we're just a message away!
Ayana,
Customer Support Manager
Best app for what we need. Being able to have wishlist, loyalty and reviews in one is a win. Support is SO responsive, often able to fulfil any request I've had and gets back to me so so promptly. Highly rate how great this app is for the cost compared to competitors.
Hey there, Mom Store team,
Thank you for your kind words! 💙 We're delighted that Growave has proven to be the perfect solution for your wishlist, loyalty, and review needs. Our responsive support team takes pride in assisting you promptly and effectively, and they extend a heartfelt thank you for recognizing their efforts. It's wonderful to hear that you find our app to be a great value compared to competitors.
We're here to continue providing you with the best experience possible, and our support team is always ready to help.
Thank you for choosing Growave! 🌟🎉
Begaiym, Client Care Specialist
Great app and fantastic service, very prompt! Thank you.
Dear Clear Diamonds team,
Thank you so much for your fantastic feedback! ✨
We’re delighted to hear that you’re enjoying the app and our service. Our goal is to provide speedy and helpful support, so it’s wonderful to know we’re making a positive difference.
If you have any suggestions or need assistance at any time, please feel free to reach out. We’re always here to help!
Your feedback means a lot to our entire team. Thanks again! 🤗
Warm regards,
Saule
Customer Support Manager
We use the app mainly for the loyalty feature and it's been working great! It has mostly all the basic and essential features a small brand like us will need. Moreover, the support from the team is impeccable - they are responsive and fast. Have been enjoying the app and will be exploring using more and new features the team has came up with!
Hey, FLO Aroma team,
Wow!😍 Thank you for your amazing review! It's fantastic to hear that our loyalty feature has been such a valuable asset for your brand. We strive to provide small businesses like yours with the essential tools they need to succeed, and we're thrilled that our app has met your expectations. Our dedicated support team is always here to assist you promptly, and we're delighted that you've had a positive experience with them.
Keep an eye out for new updates on the horizon – we're excited to continue innovating for you! 🤗🫶
Begaiym, Client Care Specialist
There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.
Dear team at Verified Shungite,
Thank you for taking the time to share your feedback and for updating your review. We’re pleased to let you know that the issue was resolved promptly, and we appreciate your patience during this time.
Additionally, please note that live chat support is a feature included in our ‘Growth’ plan and higher. While this option is not available on your current plan, we are dedicated to providing you and all our merchants with the best possible assistance through alternative support channels.
We understand how crucial it is for your store to run smoothly, and we’re continually working to enhance our services to ensure a seamless experience for everyone.
Thank you for being part of our community.
Best regards,
Binazir
Head of Customer Support Team
Thank you so much Janat! You are the best, Growave is very nice but what makes it even better is the support advisor backed by the technical team behind it.
You can subscribe to Growaves with a light heart!
They take their time with you, they are kind and understanding. What more could you ask for?
Thank you Janat!
Bonjour, Le Jardin Retrouvé team,
Wow, thank you for your incredibly kind words!💖 It warms our hearts to hear that you've had such a positive experience with Growave. Janat and our technical team work tirelessly to ensure that every interaction is supportive, understanding, and helpful. Your satisfaction is what drives us, and we're overjoyed to have met your expectations.
Thank you for choosing Growave, and we're excited to continue providing you with exceptional service and support 🤗
Begaiym, Client Care Specialist