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UPDATE 2/20/2024:
Another successful fix. This was a little more complicated than the earlier problems but works very well now (scrolling of all comments). Anna was very communicative of where tech was in the process loop, which is much appreciated.
UPDATE 9/28/2023:
After more work and conversations with GroWave support, my current problems with import of reviews have been resolved satisfactorily. Persistence of Anna and quick response to my support requests, helped to mitigate the wonky import tool provided. Instead of several hundred reviews needing manual input, finally have it down to two dozen, very manageable. I do appreciate the support! Updated to five starts from four stars!
ORIGINAL REVIEW: Overall the experience has been very good. 95% of the time response to questions/problems have been stellar. Any updates/fixes have been promptly applied, and 95% of the time brings the system to full and correct function.
I am moving from a legacy theme to a new 2.0 theme, and I am being cautious as I configure it to my needs; the legacy theme continues to be my 'live' theme as I work with multiple app providers. GroWave has been helpful and patient in my questions and have been helpful.
One incident has not been corrected and I have been patient for the fix. In order to move forward, I have manually imported about 100 entries so there would be something for customers to look at in the new system.
As a previous database/server director for a mid-size company, importing/exporting data from different systems was a well known task for me. Unfortunately the import of my few hundred reviews (from an app for which there was a template) fell well short of good; that is, it would not import any of my correctly formatted entries. Error messages were not well defined and the response from support helped to define the problem; these 20 or so entries could be handled manually. But after more than a dozen attempts at importation, the last three hundred or so had never auto imported successfully, thus the manual input. I am still hopeful GroWave will be able to help.
Mark
Dear Mark,
Thank you for sharing your feedback and experiences with Growave. 🥰 We're delighted to hear that your overall experience has been very good, with prompt responses to questions and problems, as well as updates and fixes applied promptly.
We apologize for the incident that hasn't been resolved yet, and we understand your need to move forward. Your proactive step to manually import about 100 entries is commendable, ensuring your customers have access to the new system. As someone experienced in database and server management, your insights are invaluable.
We understand the challenges during review import and error messages.Our support team is here to help, and we are dedicated to resolving any outstanding issues to ensure a smoother experience moving forward.
Please feel free to reach out if you need further assistance. We're committed to providing you with the best possible support.💖
Begaiym,
Reputation Manager.
This app is incredible - I've uninstalled at least six other apps as this one contains everything I need.
I do want to send out a huge shout out to Kalys - the level of support has completely blown me away. Kalys has helped with every single customisation request I have had and never once lost patience with me, despite the fact that I have been chatting with him for nearly two hours around custom changes made to the app on my website. I also had help with Tuttu and she was lovely.
The application is effective and has so many facets to it. I'm only a few hours into installation and was so impressed I needed to leave a review. However, it is the service support that has won me over. If you're deciding between which apps to install for reviews, social media implementation, community engagement, look no further: SSW has everything. I really wish I had installed this sooner.
A great app, and incomparable support. Highly recommend!
Awesome App! The customer service is outstanding. I asked for some changes and the changes were made right away, Thank you!! Found it so easy to use. It is very user friendly and great for a beginner like me. Will definitely keep using it. I definitely recommend this app to everyone.
Great app and excellent customer service. The team is very efficient and reliable. Highly recommend this app
Hi Lotion Bar Team,
Thank you so much for taking the time to provide feedback 🤩. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. Let us know if you need anything, we are always here for you.
Best Wishes 😊.
Highly recommend.
It also quickly resolves revision requests.
It’s great that the feedback on the question is very quick,
Good day team at stoBIG, 🥳
Please accept our immense gratitude for investing your time and sharing your amazing review.
Words utterly fail to express our appreciation for your acknowledgment and support.
Always be sure that fulfilling your requests is our pleasure, and we strongly believe that we will have more opportunities to serve continuously in the future. 💕🤗
Awesome App and the best customer service! :-) Really convinced and can just recommend it to everyone who needs a reward system, social logins or one of the other services this app offers!:-)
I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a price plan change with the new updates.
Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!
That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.
I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)
Truly disappointed.
UPDATED: Binzazir reached out to me personally and listened to our needs. In the end, she was able to convince her team to keep the existing plan for us. I changed my review to 5-stars because it is a company that truly listened to their customers.
Hello IREN Shizen APAC team,
Thank you for taking the time to share your experience and providing valuable feedback. We genuinely appreciate your early adoption of Growave and the investment of time and money you've dedicated to integrating our app into your stores.
I understand the concerns raised about the recent price plan change, and I sincerely apologize for any frustration it may have caused. Your loyalty as an early adopter is incredibly important to us, and I appreciate your candid feedback. 🥰
I'm thrilled to hear that Binazir reached out to you personally and was able to address your needs. It's our priority to ensure our customers are heard and feel valued. We're committed to providing the best service possible, and we're grateful for the opportunity to continue serving you.
Thank you for updating your review to 5 stars. Your support means the world to us, and I'm dedicated to delivering even more value to you in the future. If you have any further questions or concerns, please don't hesitate to reach out. 💗
Warm regards,
Begaiym, Reputation Manager
This app is really great, the customer service is fantastic, they really do help you out. I use the app for the wish list function,
Wonderful app, and amazing customer service! They got it set up for me fast, and Nurila was wonderfully helpful with making the changes I requested (and I requested a good number of them) even though I'm just on the free plan.