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Seriously not happy with this app. I thought i was getting an all in one automatic app, as this is how it was explained to me. If someone comes in my store and makes a purchase...they get points when they check out. if someone comes in that was referred by someone else, the referrer gets points...all not true. I have a free app that already does what this offers. I don't see the point of spending so much money to get nothing extra for it. I want my IN STORE customers to get a bonus...not make myself work harder! Can i give it negative stars for false advertising?
Dear ROTD Crafter's Corner team,
First and foremost, I'd like to express our sincere apologies for not meeting your expectations with our app. Your feedback is invaluable to us, and I want to assure you that we have taken it to heart and have acted upon it.🙇♀️🙏
Our Reward program, in particular, has undergone significant refinements. Today, it works much more efficiently, benefiting countless businesses every day by enhancing customer engagement and loyalty. We've carefully crafted it to ensure that it not only serves its primary purpose but exceeds expectations.
Beyond the Rewards system, I'd like to highlight that our app has always been equipped with integral features such as the 'Wishlist' and 'Reviews'. The 'Wishlist' allows your customers to bookmark their desired items, enhancing user engagement, while the 'Reviews' feature provides a platform for authentic feedback, reinforcing trust and facilitating informed purchasing decisions for potential clients.
Your satisfaction is our utmost priority, and it drives our continuous efforts to refine and perfect our offerings. Know that we're consistently working to make our app the best version of itself, so it serves your business's needs seamlessly. 🥰
Warm regards,
Begaiym, Reputation Manager!
This is the second time I review this app as the owners offered me 3 months of free trial for testing again. On the second day I arrived at the conclusion that this app is slow as hell... With the speed tester that Shopify provides, grew from 28 to 47 points just for deleting this app. The reviews widget has a lazy load with at least 2 sec. delay. The email templates and the wishlist are ugly and not very customizable. Not very recommended!
Hey team at S3ART Store,
Thanks a lot for your feedback!
We're truly sorry that we didn't meet your expectations 😔. We understand and accept the fact that we have room to grow 🙏.
We use the Lazy Load strategy in the optimization of our app. It is a strategy for defining resources as non-blocking (non-critical) in order to delay the loading of those resources until they are really needed. This can shorten critical rendering steps, resulting in faster application load times.
In spring 2021, we did a lot of work to improve the speed of our app with the Shopify team. They have very strict requirements for app developers and remove apps from the App Market if the app affects the shops' speed by more than 10%. We have passed all their tests and now continue to work on speed, as we want to be the best solution for our customers. Also, we want to mention that compared to many other apps, we have 5 features in one.
We'll definitely take your feedback into account and continue to work on improving our app.
Again, we are very sorry that we disappointed you 🥺. We really want to continue our cooperation with you and the manager of the Customer Support Department is trying to contact you, but it is unsuccessful 😔. It would be great if you could check our emails 🙏.
Thanks a lot!
I think the concept and system is good.... once I am a part of the SocialShopWave....
I realized that... their Service is even better than the best!!!
System work great even on a free plan, it is not just a 1 app, but they are 3 apps at the same time!!!
My hat off to the Developer Team on the professional and friendly support from the SocialShopWave this is one of the best support from the Shopify App Developer Partner!!!!
Thank you so much for the hardworking, your dedication totally give the best to everyone around the corner....
The Best!!! Top Top Top!!!!
Just started using this app and it has amazing easy to use features. The customer service chat was amazing. They walked me through the whole process and answered a million of my questions. Thanks
App was ok but had to delete because it conflicted with our slide cart drawer app and caused our mobile site to freeze up/become unusable. Once I deleted Growave our mobile site started working properly again. Probably wouldn't have been an issue if not for our slide cart drawer. I also wish they had lower tiers for paying for certain features, such as email reminders/emailing the wish list. I would pay $5-10 for that, but I didn't want to pay $30/month for additional features that we wouldn't have used.
Hi team at Betty's Promos Plus LLC,
Thank you so much for taking your time to leave us a review and let us know regarding your experience ❤️.
We wanted to let you know how sorry we are for this unpleasant situation🥺.
Here at Growave, we pride ourselves on our excellent customer service and all-in-one marketing platform. And in this instance, we clearly dropped the ball💔. We sincerely apologize for this incident.
We are eager to make things right and ready to go the extra mile to make it up. Also, we have reached out to you personally last 3 days by email and calling your phone number to touch bases. We would highly appreciate it if you get back to us by hitting the Live Chat button on our website or replying to our email (support@growave.io) or we can jump on a call to discuss this further🙏🏻.
Also, it's worth noting that Growave can easily replace several third-party apps. Our team works very hard to justify this price point. We are totally invested in seeing you as our beloved customer back and ready to provide you extended Free Trial on our Growth plan and also give you a special discounted fee further.
The service is amazing. They help me setup what I want .
The app is also great for reviews automation!
I Would recommend this app to my friends.
The app is very good and support is excellent and fast. I've uninstalled it because it makes it mandatory for customers to create an account, while I prefere to let them decide if they want to join the reward program (and create an account) or just purchase more quickly.
Hi, team ofmachebuoni,
We appreciate your kind word for the app and Support team 🥰. Our team works hard every day to deserve your positive feedback. We’re delighted to hear that you received friendly, attentive service from our team.
As for creating an account, I am afraid, without enabling an account, our app doesn't work. Nevertheless, we have forwarded your feedback to Product Management to review and implement in the closest updates.
Please note that we are always here to assist you if you decide to come back. Hope to work with you again 🙌🏻!
Useful and better in site trust. like it!
Hoping all of you shopify store will like this App. Yes,!
The price is scary, this price is recommended for life, learn from the theme of the sales model, you have to lose money before making money is not suitable
Can you import comments from Aliexpress in batches? Very important
Dear merchant,
First off, thank you for showing your interest in our platform and the price policy. Your feedback means a lot to us, that is why we've tried to reach you out by email and phone several times to offer a workaround. Unfortunately, we had no luck and hope you'll see our answer here. :)
We always try to meet our merchants' expectations and are flexible in terms of their requirements. When it comes to pricing privacy, here, in Growave, every shop owner can find a suitable plan for them.
I would like to recommend you to consider the Free and Starter plans.
- The Free plan is designed for the just-opened shops
- The Starter plan is designed for the newbies
If you have further questions about our pricing, we are always happy to jump on a call to discuss this +44 1244 94 0555.
Also, please feel free to get in touch via Live Chat on our website or via the following email: support@growave.io
Great set of features. Some of the admin pages need work as it can be hard to make some changes after you have launched but the team is always more than happy to help and is very friendly
Hi Approved CBD team,
Hope you are doing great! 🎉
We are very glad to hear that our Support team was helpful to you, our team is always working on their skills, and we are always ready to help you with the questions you have. 🤩 Also, all the members of our company work hard on the app improvement and every feedback about our update is very important to us. We are always open to hearing our customers' opinions because we are a client-oriented company. Thank you very much for your feedback. We appreciate your time! 😉
Have a great week ahead. 🙌