Growave: Loyalty & Wishlist

こんにちは、デジタルサイネージ専門社 TVSIGN.JP,

Thank you for sharing your feedback. We would like to provide some clarification regarding the recent update involving the Social Login feature.

After careful evaluation, the decision was made to remove the Social Login feature in our upcoming updates. This change allows us to focus on enhancing other features, including Rewards, Wishlists, Reviews, and Instagram UGC, to provide a more robust and versatile platform for our users.

We have attempted to contact you multiple times regarding this matter but have not received a response. We would be happy to discuss this further and provide potential workarounds to address your needs.

Best regards,
Binazir
Head of Customer Support Team
Growave

Hi Jingle Truck Toys Team,

We'd like to apologize for the inconvenience you faced because of our app 😞. We greatly appreciate your feedback, it makes our app better from day to day.

Allow us to explain the Log in options. Basically, growave.io is the familiarisation site. Therefore, there is a Start Trial button (which redirects to the Shopify App Market page). After that, it requires you to log in to your Shopify Admin panel (these are the requirements of Shopify itself, all third-party apps should be embedded in the Shopify Admin panel). The main reason for this process is to recognize that you're a Shopify client. You can easily log in to the admin panel directly from the Shopify admin dashboard for a better UX and flow.

As for the Reward tab, it can be easily moved on our end. You only need email to our support@growave.io and mention where exactly you would like it to be moved. We do understand that you are willing to do it by yourself, therefore, we are planning to add this feature to the admin panel in the future.

​Once again thank you for your detailed review. They are taken into consideration and will be definitely discussed by our management team. Our valuable customer feedback helps us to be better, and we highly appreciate it 🙌. We truly believe that your experience could have been better and so sad that we failed in delivering the service you deserve 😢.

We'd really appreciate it if we were able to talk about your feedback more and find a solution to your queries. Could you please check your inbox and let us know your thoughts? 🙏

Dear Nomadik,

We are very grateful for the feedback you left. Therefore, we try to do our best every day! 😊🙏

I am very happy that we were able to help you quickly and promptly. Our service is constantly improving and we hope to continue to leave you satisfied. It is our main priority. 💜

We are always here to assist you in any situation wherever you are in the world. ✨

Saule,
Growave Support team.

Thank you for sharing your feedback! We value every merchants' feedback and take them very seriously, especially negative ones, since they always point to places that need to be improved. 🙌

First of all, we are very sorry that you had such an experience with us. We beg your pardon for making you go through it...we'd never do it for a purpose...

We totally share your opinion that it’s not okay to integrate apps into themes/theme backup without asking.
However, it's worth noting that we always ask to select the necessary theme while our merchants go through the onboarding process and Growave is integrated into the selected theme accordingly.

So please do not think that we integrated Growave into the wrong theme intentionally without your consent... We believe a terrible misunderstanding has taken a place and we are sorry about that... :'(

We put our merchants' experience and satisfaction as our priority and now we feel ashamed that we were not able to provide you with the service that you deserve...

But we never give up! We will do everything possible and impossible to make things right and bring a smile to your face! 😇
With this in mind, we have already sent you a couple of emails, and we would be very grateful if you could check your Inbox.

Sending good vibes your way and appreciate your understanding!

P.S. thank you for staying with us! 💖

Dear team at Haliajewels,

Firstly, I would like to extend our deepest apologies for the challenges you experienced with our app. It saddens me to hear that your interaction with our team and the overall usage of the application was not satisfactory. We genuinely value your feedback, as it drives us to constantly improve. 🙏

I want to assure you that, since your review, we have taken great strides to address the highlighted issues. Our app has undergone numerous updates, focusing on enhancing the user experience and ensuring that all functionalities work seamlessly. We recognize the importance of having clear and detailed tutorials and have thus made significant efforts to enhance our FAQ and help center. This ensures that our clients have all the resources they need for smooth operation.

Regarding our support team, they are dedicated to working every day to assist our clients in the most efficient manner, striving to resolve queries in the shortest time possible. We've also been actively updating our Help Center, making information easier to access and more user-friendly.

I deeply regret the inconvenience you faced. I take pride in the strides and improvements we've achieved since then. It's our earnest aim that anyone interacting with our app now finds it more aligned with their expectations and needs. 💙

Warm regards,
Begaiym, Reputation Manager!

Dear ROTD Crafter's Corner team,

First and foremost, I'd like to express our sincere apologies for not meeting your expectations with our app. Your feedback is invaluable to us, and I want to assure you that we have taken it to heart and have acted upon it.🙇‍♀️🙏

Our Reward program, in particular, has undergone significant refinements. Today, it works much more efficiently, benefiting countless businesses every day by enhancing customer engagement and loyalty. We've carefully crafted it to ensure that it not only serves its primary purpose but exceeds expectations.

Beyond the Rewards system, I'd like to highlight that our app has always been equipped with integral features such as the 'Wishlist' and 'Reviews'. The 'Wishlist' allows your customers to bookmark their desired items, enhancing user engagement, while the 'Reviews' feature provides a platform for authentic feedback, reinforcing trust and facilitating informed purchasing decisions for potential clients.

Your satisfaction is our utmost priority, and it drives our continuous efforts to refine and perfect our offerings. Know that we're consistently working to make our app the best version of itself, so it serves your business's needs seamlessly. 🥰

Warm regards,
Begaiym, Reputation Manager!

Hey team at S3ART Store,

Thanks a lot for your feedback!

We're truly sorry that we didn't meet your expectations 😔. We understand and accept the fact that we have room to grow 🙏.

We use the Lazy Load strategy in the optimization of our app. It is a strategy for defining resources as non-blocking (non-critical) in order to delay the loading of those resources until they are really needed. This can shorten critical rendering steps, resulting in faster application load times.

In spring 2021, we did a lot of work to improve the speed of our app with the Shopify team. They have very strict requirements for app developers and remove apps from the App Market if the app affects the shops' speed by more than 10%. We have passed all their tests and now continue to work on speed, as we want to be the best solution for our customers. Also, we want to mention that compared to many other apps, we have 5 features in one.

We'll definitely take your feedback into account and continue to work on improving our app.

Again, we are very sorry that we disappointed you 🥺. We really want to continue our cooperation with you and the manager of the Customer Support Department is trying to contact you, but it is unsuccessful 😔. It would be great if you could check our emails 🙏.

Thanks a lot!