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I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a new 2.0 Dashboard rollout on 15 Mar and I will lose access to my dashboard, and my current plan is no longer offered.
Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!
That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.
I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)
Truly disappointed.
Hi, the team at IREN Shizen,
Thank you for sharing your feedback. We truly appreciate your early support and the time you’ve invested in integrating Growave into your stores—it means a lot to us!
We recently sent you a personalized offer to help ensure a smooth transition. When you have a moment, could you check your email and let us know your thoughts? We’d be happy to go over any questions and find the best solution for you.💌
To clarify, Growave 2.0 isn’t just a dashboard update—it’s a complete rebuild of our platform, designed to bring enhanced functionality, better performance, and more value to your business. We’re continuously rolling out improvements to provide the best possible experience, and these updates are reflected in our pricing structure to ensure we can keep delivering top-tier solutions for all our customers.
We understand that changes like this can be unexpected, and we truly appreciate your ongoing trust in Growave. Our goal is to support your business in every way we can, so please don’t hesitate to reach out—we’d love to help!🚀
Kind regards,
The Growave Team
I removed my review, but I am putting it back again. This app support is the worst you can even get.
They will play with your website like a toy.
The rewards feature does not work on phone resolution. Be careful, these reviews are all fake as the app is buggy to the max.
Dear Snack Attack Team,
Thank you for sharing your feedback. We take your concerns seriously and remain committed to providing a seamless experience for all users. If you’re encountering issues with the rewards feature on mobile, our team would be happy to investigate and resolve them as quickly as possible.
Regarding your concern about reviews, we want to assure you that Shopify strictly prohibits fake reviews, and we fully adhere to their policies. Transparency and trust are at the core of everything we do.
Your experience matters, and we’re dedicated to continuously improving our platform. If you’re open to it, I’d be happy to connect via call or email at your convenience to better understand your requirements and work toward a solution that meets your needs.
Best regards,
Binazir
Head of Customer Support Team
Growave
The "buy now button" on my store's product page was not loading properly. Upon investigating I was able to identify custom code changes in the product-template.liquid file as the cause for this behaviour. There is some residual code from the app [Growave: Loyalty and Wishlist] which interferes wuth the product-form - so the buttons. This app's developers have no responsibility and leave bugs in theme that interfere with other buttons. I don't think they did this on purpose, but it leaves room for improvement.
Hello, The Anime Supply team,
Thank you for sharing your feedback and bringing this issue to our attention. We appreciate your thorough investigation and the detailed information regarding the problem with the “Buy Now” button on your store’s product page.
We understand that residual code from our app interfered with the product-form, affecting the buttons. While this wasn’t intentional, we acknowledge that improvements can be made to prevent such conflicts in the future. I’ve ensured that the issue has been resolved promptly. We’re committed to continuously enhancing the functionality of our app to ensure smooth integration with all themes.
I’ve also reached out to you via email a few times and haven’t yet received a response. Would you mind taking a look and letting me know your thoughts?
Best regards,
Binazir
Head of Customer Support Team
Growave
Terrible Support
Does not work
Dear Olazion team,
Thank you for your feedback. We appreciate your input and would like to understand the challenges you’re experiencing. Our team is available to assist you 24/7 and ensure everything functions as expected.
Please let us know the specific issues you’re encountering, and we’ll work on a resolution as quickly as possible. Looking forward to your response.
Best regards,
Binazir
Head of Customer Support Team
Growave
This app is terrible!!!!!!!!!!
I found out that all the coupons they generate are still active after customers redeemed them (making you lose money)!
I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me.
They increased their price dramatically.
CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN.
They just announced another price increase, forcing you to pay $200 a month what used to cost $49 !!!
Hopefully I'll find a competitor that will be loyal to his customers and won't charge them 35% more every year.
Dear Febron team,
Thank you for sharing your feedback with us. We greatly appreciate your input, as it helps us continually improve our services and better meet the needs of our valued customers.
After reviewing the issues raised, we’re pleased to inform you that the discrepancy in the reward program settings between 2022 and 2023 has been identified and resolved. This will prevent any future glitches related to discounts on your account.
Regarding the recent pricing update, we understand your concerns and are happy to offer you the option to remain on your current plan at the previous pricing, provided the monthly order limit is not exceeded.
We sincerely appreciate your patience as we worked through these matters, and we’re committed to ensuring your continued satisfaction with Growave. Should you need any further assistance or have additional questions, please don’t hesitate to reach out.
Best regards,
Binazir
Head of Customer Support Team
Growave
I'm sad that I need to change my review to one star. This app USED to be amazing. Customer service WAS fast and responsive. Now I have to chase them down over and over to find out when they will respond to my tickets. I've been waiting literally weeks and have asked multiple times for something to get fixed. AND, I waited months for an update they said was coming. And when it finally DID come, I learned in order to access the change I was waiting for, I'd need to pay $30 more per month. I should have been grandfathered in at my current rate. They changed their whole billing system so now you pay $100 to integrate Klaviyo or $20 to get all the same features without Klaviyo. I can't even express how disappointing that was. ESPECIALLY when I had specifically been told email integration was coming to the Growth plan. Never did they mention it would be more expensive. I'll keep using the app for now only because I don't have the time to switch over to a different one, but I will be looking for a new solution. Such a bummer when something you start out loving turns to crap. Customer service is impeccable. They're quick to respond and always do their best to help me understand how to best use their app. They make all the changes I ask for. It's got tons of great features and options... plus one app vs 5 apps is amazing. The ONLY thing I wish was different is that the Growth plan offered Klaviyo integration. I'm a perfectionist and having all my emails look and feel the same is important to me.
Hello, dear Dirty Jane team 🙋♂️,
Thank you very much for the review that you have updated. We do take every word from our customers seriously and always work on covering every small detail we receive from them. Sadly, not all wishes can be fulfilled at the same time and not each of them can be implemented in a way customer sees due to various reasons that we are unable to take control of.
We work hard on making your experience with us great and some functionalities cannot be implemented easily due to the complexity of the requests, and even so, our teams worked well to deliver those requests to you. We value you as a customer and your experience with us is very important.
As for the confusion with the Growth plan, we understand your frustration with it. This step hasn't been done to charge you more, since you know the Klaviyo integration was available only on Enterprise plan for $299, however now it is more accessible for merchants on a plan for $99. We understand how important it is to support shopowners and the pricing has been evaluated considering the third-party app cooperation (Klaviyo, which is the separate business we work with) and the complexity of the work that has been done during the update.
We hope for your understanding in this situation and we did not ignore your case and even focused on a faster resolution, because, as it is written above, we do care about our customers and their experience is the top priority for all of us. Please let us reach you out and have a further discussion, our team is trying to contact you in Live chat and we would truly appreciate it if you would reply to us back. Thanks again, and wishing you all the best 💖.
DO NOT use this service. Several issues with their coding and loyalty program that caused thousands of lost sales. Customer service does not follow up to help. You have to run after them after they supposedly will follow up with you. Save yourself the trouble and get better service with another company. It may cost more but will save you from losing customers due to growaves lack of ability to fix the technical issues. Customers have not been able to redeem their rewards and after contacting growave they still have done nothing about it 2 days later. We terminated our service with them after 2 years of being a loyal paying client. RUN FOR THE HILLS
Hello dear team at Coloured Raine Costmetics💅🏻💄,
Thank you a lot for sharing your thoughts on us and on our app. We work hard to find a personalized way for every customer and your satisfaction is the key priority to us. We are truly sorry for not meeting your expectations, and yes, our team carries full responsibility for the support we deliver.
I just want to note that we were unable to help you on time since we had no access as Collaborator to investigate the issue deeply. We sincerely wanted to assist you with the case, and as with every product on the Shopify platform, we investigated the issue inside our app, and when we realized that there is an outer source that is conflicting with us and asked for your cooperation, you rejected and denied it, putting the full blame on us.
We do value every customer, each of them and we don't divide into old and new customers. I hope you can understand us and will take a step towards good and friendly cooperation, where the two-way connection is enabled and everything is solved in a peaceful and respectful method.
We wish you good luck in your business, and just note that we are always happy to see you in our big and lovely Growave family!💫💖
A mysterious "glitch" for 5 weeks have left me unable to use this software and all I continually get is: "We will reach out to you shortly for a resolution." Asked for a refund over SEVEN TIMES now and have never been given a straight answer. Absolutely ridiculous! Reporting to Shopify to get my refund.
Dear Shea Shea Bakery team,
On behalf of Growave team, we would like to apologize for your negative experience with us 😥.
Please let us inform you that we do value every merchant and it's important to us that all of our beloved customers are happy with our application.
We went ahead and conducted a thorough investigation of all your queries, and we noticed that our support manager missed your refund query as it was among your other requests.
Please accept our sincere thousand apologies for that. We do understand that it's a glaring mistake, unfortunately, this happens when contact is not face-to-face 😔.
Additionally, we hasten to inform you that first of all we have already made you a refund for the requested period.
If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly support@growave.io or via Live chat.
By the way, we contacted you via chat and Skype and unfortunately were not able to receive an answer 😔.
We don’t know if we can wish that we can see you again in our ranks in the future, Shea Shea Bakery team. We wish you only the best and hope that you will be able to regain your trust in us someday.
Have ran into issues with Growave time and time again over the last 2 odd years of using the app, and their live chat team seem to never be able to give me clear cut answers. The same one liner is always used , "let me forward this to our developers and get back to you when we receive a reply." They've recently updated the app and are now sending "system notification" standardised emails to your customers BUT you are unable to access these emails to customise them to suit your brand. The reason given was "if we change these templates for you, we will have to change it for everyone else". So in essence, you are unable to see what they send to your customers which makes no sense. There are a number of other issues with this app that I won't go into detail here, but overall I would not recommend this app for its lack of customer service and lack of customisable functionalities.
Dear team at AJ Craft Supplies,
I deeply regret the challenges you've faced while using our app. Your feedback is incredibly valuable, and I sincerely apologize for the inconvenience you experienced, particularly with our live chat responses and system notifications. 😌🙏
Taking into account your concerns, I'm pleased to inform you that we've now introduced features that allow users to easily customize emails, ensuring they align seamlessly with the branding and style of your online store. It's essential for us that our clients have full visibility and control over their communication with their customers.
Our support team is continuously learning and evolving. We've invested in their training to ensure that they provide clear, concise, and immediate solutions to any arising issues. We're making every effort daily to ensure that our app offers a seamless and efficient experience for all users.
Thank you for choosing us, and I genuinely hope that our recent improvements align more closely with your expectations. 💞
Warm regards,
Begaiym, Reputation Manager!
Im so disappointed in this app. After removing it, because it did not provide anything of benefit to my customers or growth of my store, it has left random punctuation on my site that I can not fix. It's almost like the app wasn't fully developed, and some sort of "residue" was left after removing it.
Chelsea’s, thank you for feedback!
We value the opinions of each of our merchants and take notes to improve the platform.
Please accept our deepest apologies for the bad experience and disappointing you. However, we would like to note that it was not done intentionally. We’re afraid some of the Growave files are still in your theme due to the improper removal of the app.
We would love to make things right and fix any issues caused by Growave. And we would not forgive ourselves for letting you go with a bad impression of our app.
May I ask you to install our app again, thus we'll be able to clear all our files? Without installing our app, regrettably, we have no access to your files to remove lingering code. Promise it will be fixed in no time :)
Our team has sent a couple of emails with explanations of why it happened. Hope you will be able to give us a chance to fix everything.
You can just hit the Live Chat button on our website, contact support@growave.io or we can jump on a call to discuss this.