整体评分
4.8
每个评分等级的数量
  • 95% 的评分是 5 星
  • 2% 的评分是 4 星
  • 0% 的评分是 3 星
  • 1% 的评分是 2 星
  • 2% 的评分是 1 星
2024年1月11日

Great functions of the app that provide real added value and nice customer-oriented support that acts quickly and easily. The app is constantly being developed and things work.
Thank you very much and keep it up.
Best regards

La Cigale Shop
德国
1年多 人在使用应用
Growave已回复 2024年1月12日

Dear La Cigale Shop ,

Thanks a ton for your 5-star review! We're delighted you love our app's features, appreciate our quick customer support, and notice our constant improvements. Your kind words mean the world to us! We're committed to keeping it up and appreciate your support! ✨💙

Best regards,
Begaiym, Reputation Manager

2024年1月31日

So far the support team has been super helpful and assisted us with all design change requests that we had.
We're yet to see the actual impact from the app, but so far we're very satisfied with the onboarding process.

VIVEH
荷兰
5个月 人在使用应用
Growave已回复 2024年2月1日

Dear VIVEH team,

Thank you for taking the time to share your positive experience with us! We appreciate your kind words and are delighted to hear that our support team has been instrumental in addressing your design change requests during the onboarding process. Your satisfaction is our top priority, and we look forward to the positive impact our app will bring to your experience. If there's anything else you need, please don't hesitate to let us know 🤗💖

Warm regards,
Begaiym, Reputation Manager

2023年12月15日

Great company that offers lots of options to generate revenue automatically and offer more value to your customers. The wishlist, loyalty, and referral program have helped us consistently generate more revenue and bring users back more often. PLUS their support is amazing and respond super fast! Highly recommend them!

Swaplanet
希腊
大约1年 人在使用应用
Growave已回复 2023年12月17日

Hello, Swaplanet team,

We can't express how delighted we are to receive your positive feedback! It's fantastic to hear that our wishlist, loyalty, and referral programs have been instrumental in boosting your revenue and customer engagement. We strive to provide fast and effective support, and we're thrilled that you've experienced just that. 😍

Thank you for recommending us! We value your partnership and are committed to continually exceeding your expectations. If you ever have more insights to share or questions, feel free to connect with us. 🙏

Best regards,
Begaiym, Reputation Manager

2024年1月19日

The Growave Support is very helpful and help you with all your customizations wishes. The app itself has limited features for evaluation. It's not so easy to evaluate how the tool works for customers. There are deviations in the numbers and it is difficult to recognize whether the tool is really working for our community. That's why i give only 4 stars.

Apart from that we are happy with Growave. It's nice too to have different options in one tool (reviews, wishlist, referral, ...)

GREENFORCE
德国
7个月 人在使用应用
Growave已回复 2024年1月21日

Dear GREENFORCE team,

Thank you for taking the time to share your feedback on Growave. We greatly appreciate your kind words about our Support team and their assistance with your customization needs. Your satisfaction is our priority, and we're delighted to hear that you find value in the diverse features we offer, such as reviews, wishlist, and referral programs 🙏😍

We understand your concerns about evaluating the tool's impact on customers, and we appreciate your transparency regarding the limitations you've experienced. Your insights are invaluable as we continually strive to improve our platform.

If you ever have further questions or suggestions, please feel free to reach out. We're here to ensure your experience with Growave remains positive and tailored to your needs. Thank you for choosing Growave—we look forward to enhancing your experience even further.

Begaiym, Reputation Manager

编辑时间:2024年1月12日

When I mentioned the significant price increase in this review, I was offered a discount equivalent to the previous plan. If that is the case, they should make that offer uniformly to existing users. It is a very useful application, but I am afraid that there will be another significant price increase and I will be using it with the uncertainty of when the current discount will no longer apply to me. I feel that this is a company that can never be trusted.

CIELOHUK
日本
6个月 人在使用应用
Growave已回复 2024年1月11日

Dear CIELOHUK Team,

I want to express our gratitude for taking the time to share your thoughts regarding our recent pricing adjustments. In response, we've implemented an exclusive discount tailored for our loyal users. This ensures you have the flexibility to either remain on your current plan or seamlessly transition to the new one, now available at a discounted rate.

Despite attempting to connect with you via both phone and email, unfortunately, we haven't received any response yet. Your feedback is incredibly valuable to us, and we are keen to hear from you. Please don't hesitate to get back to us at your earliest convenience; your satisfaction remains our utmost priority.

Should you have any inquiries or suggestions, please feel free to reach out to us directly. Your loyalty means a great deal to us, and we are committed to addressing any concerns you may have.

Begaiym, Client Care Specialist

2024年1月30日

The level of assistance and support we have received from all the team at Growave has been stellar, and everyone has been super helpful and kind! Every matter was looked into promptly, and solved just as quickly. We truly appreciate this, and it definitely gave us the final push we needed to switch to a paid plan and to trust Growave as our partner in the growing of our business.

MoonRose Jewelry
意大利
19天 人在使用应用
Growave已回复 2024年1月31日

Dear MoonRose Jewelry team,

Thank you for the 5-star review! 🌟 We appreciate your kind words about our team's prompt assistance and problem-solving. Your trust in Growave as your business partner is highly important to us. We're excited to support your growth journey and look forward to exceeding your expectations.

Warm regards,
Begaiym, Reputation Manager

2024年1月3日

This app is terrible!!!!!!!!!!
I found out that all the coupons they generate are still active after customers redeemed them ( making you lose money)!

I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me.

I'm deleting this app also they increased their price dramatically.

CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN.

Febron
美国
3年多 人在使用应用
Growave已回复 2024年1月4日

Dear Febron team,

Thank you for taking the time to share your review with us. We sincerely appreciate your input, as it is invaluable to us in improving our services and meeting the expectations of our loyal customers.

We want to extend our heartfelt apologies for any inconvenience you have experienced, and we regret that we fell short of meeting your expectations. Your concerns are of the utmost importance to us, and we are actively working to address each issue raised in your feedback.

Upon reviewing your recent inquiries, our team discovered that the discrepancy in the reward program settings between 2022 and 2023 contributed to the glitches concerning the discounts for your specific account. We understand the frustration this may have caused and assure you that steps are being taken to rectify this situation promptly.

Regarding the issue with active coupons not deactivating after redemption, our development team is diligently investigating the root cause. Unfortunately, pinpointing an exact timeline for resolution can be challenging due to workload and task complexity, but please be assured that we are making every effort to identify and address the issue promptly.

I sincerely apologize for any delays in our response over the past three weeks. I acknowledge the importance of your concerns, and we are committed to resolving them to your satisfaction. We understand the impact these issues may have on your experience with our app, and we are dedicated to making things right.

Regarding the recent price increase, we understand that this may have come as an unwelcome surprise. For our loyal customers like yourself, we have decided not to modify your plan and allow you to continue using our application at the previous pricing, provided that you do not exceed the monthly order limit.

I hope this clarifies the situation to some extent, and I appreciate your understanding as we work to improve our services. Please feel free to reach out if you have any further concerns or questions. We value your loyalty and are committed to ensuring your satisfaction with our app.

Thank you once again for your feedback, and I look forward to the opportunity to address your concerns and regain your trust. 🙏

Begaiym, Client Care Specialist

2024年2月1日

Excellent response and excellent customer serivce. Very helpful with my custom requests, no hassle. I am pleased with the app and its features. Thank you for the great support.

SKYE KIYOMI BEAUTY, LLC
美国
5个月 人在使用应用
Growave已回复 2024年2月2日

Hello SKYE KIYOMI BEAUTY, LLC team,

We appreciate your positive feedback and are delighted to learn that you found our support helpful and hassle-free. It's fantastic to hear that you're pleased with the app and its features. Our team is committed to delivering a seamless experience, and we're here for any further assistance or custom requests you may have. Thank you for choosing us! 🥰

Warm regards,
Begaiym, Reputation Manager

编辑时间:2024年2月19日

After I left a bad review expressing my frustration and disappointment with the functionality of this app, Growave have been in contact and sorted all the issues. The app is back functioning well now and the loyalty programme is very popular and well received by my customers. I still have the issue every now and again with an undelivered email, particularly to BT customers, so that’s why I have knocked off a star.

Phoenix Florals
英国
5个月 人在使用应用
Growave已回复 2024年1月6日

Dear Phoenix Florals Team,

Thank you for revisiting your review! We're overjoyed to learn that we were able to resolve your issues and that our loyalty program is making a positive impact on your customers. Your feedback is invaluable to us 💖

We acknowledge the recurring issue with undelivered emails, especially affecting BT customers in the UK. We apologize for any inconvenience caused and want to assure you that our team is actively working towards a solution to address this issue effectively.

Your ongoing support means the world to us. Should you have any further questions or feedback, please feel free to reach out. We're committed to ensuring your experience with us continues to improve! 😘

Begaiym, Client Care Specialist

2024年1月9日

Customer support is ACES! Great responsive job. Thanks guys.

Prairie Spirit Trading Post
美国
1年多 人在使用应用
Growave已回复 2024年1月10日

Hey, Prairie Spirit Trading Post team,

Thank you so much for your kind words and 5-star review! We're happy to hear that you had a great experience with our customer support team. Delivering excellent service is our top priority, and your positive feedback motivates us to keep up the good work. If you ever have more questions or need assistance, feel free to reach out, we are always here for you 🫶😊

Begaiym, Reputation Manager