Growave ‑ 忠诚度计划, 奖励, 愿望清单,+3 , 2,067 条评论
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Using this app has upgraded my store and I love it! The wishlist feature is my favorite and is a feature that any store should have! The support team was proved very kind and helpful. I contacted Alex a couple of times and he got right back at me and helped me with my queries successfully! Keep going and stay one of the best shopify apps!
Happy Monday to Gosh Copenhagen Team 🤩💄
Our team just had a chance to read your 5-star review and that's just WOW 🧨
Thank you very much for your kind words and for sharing your opinion with us. Yes, you are absolutely right! The wishlist is a feature that every shop should have!
We are very glad that our functions have upgraded your shop. May it flourish and grow your store further 🙏
Tattu has been unbelievably fantastic. Out of all the apps out there, I've experienced excellent customer service but she takes it to a whole new level.
She's extremely attentive, responsive, and will go the extra mile and beyond to make sure all your needs are met.
I was so impressed by the functionality of this app and her service that I have now installed this app on both my stores :)
- CSV import function is not working.
- No instant chat support. You can only submit your questions and wait.
- All email to your customer will only send out from noreply@socialshopwave.email, instead of your own email domain unless you pay for the VIP plan.
Dear Starry Ferry Books team,
Thank you for sharing your feedback with us. I sincerely apologize for any inconvenience you've experienced, and I appreciate your patience and understanding. Your satisfaction is our top priority, and we are committed to addressing your concerns.
Regarding the CSV import function, we understand the importance of this feature, and we apologize for any inconvenience it may have caused. Our support managers have already reached out to you to assist with the import process. If there are any specific details or inaccuracies in the data causing the issue, please let us know, and we will do our best to resolve it promptly.
We understand your frustration with the lack of instant chat support. Unfortunately, live chat is not available on your current plan. However, our email support is operational 24/7, and our support team is ready to assist you promptly. 💗
Regarding the sender's email address, we apologize for any confusion. The option to customize the sender's email address is a feature available with our Growth plan. We understand the importance of branding, and we regret any inconvenience this may have caused.
Once again, I apologize for any inconvenience, and we appreciate your feedback as it helps us improve our services. We would be delighted to receive your response to further enhance your experience working with us. Your input is invaluable in shaping our services to meet your needs.
Best regards,
Begaiym, Reputation Manager
This is a great, all-encompassing app! It's ease of use and simple click and go setup lets you get up and running in a snap. I did have a few small things I wanted adjusted, and they were taken care of in a VERY timely fashion! The customer service polite, appreciative, and efficient. I HIGHLY recommend this app and look forward to a long, prosperous relationship with Growave!
Dear team at Blue Mountain Beard And Body,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review🤗!
I’m glad to hear that you’re enjoying your experience with our app. We’re always looking for ways to improve, and it’s great to know that we are on the right track✨.
Thank you again for taking the time to share your feedback with us – it’s always appreciated💖.
I have ran into three major bugs so far. They still have at least one huge bug right now.
1. They had a bug that allowed somebody to share to Facebook over and over with no time delay and generate fraudulent gift cards out of thin air extremely quickly. Somebody ran up probably 750,000 points or so in one evening by doing this on loop. I spent an entire weekend trying to disable the fraudulent accounts and cards.
2. Woke up this morning four months later to see that people are still able to order products that they never paid for, with gift cards that were created out of thin air, that were disabled four months ago. This is a big deal, this was $75,000 created before I realized what was going on, four months later it's still not fixed.
3. There was also another bug that rewarded points for using points which is ridiculous, and it still didn't work right even after the support team pointed out which setting should be used and was updated. I sell high ticket items so for example if somebody bought $10,000 worth of items, they got a $1,000 gift card, but then when they used that gift card, they were rewarded with another $100 gift card, then another $10 for using that one, which is absurd.
Tried to be understanding but if they're not going to take this seriously then everybody else needs to know about potentially huge issues with the app revolving around reward points and gift cards. Ones that you did not sign up for.
Dear team at Paducah Home Theater,
I want to personally express our deepest regret for the significant challenges and inconveniences you experienced while using our app, especially regarding the Rewards program. Your feedback is crucial, and I truly apologize for the oversights and the resultant issues they caused for your business. 🙏💙
Upon thorough review of the concerns you raised, we've taken extensive measures to address and rectify each of these bugs. The loopholes you highlighted in the Rewards program, particularly those concerning the fraudulent generation of gift cards and the accumulation of points, have been meticulously addressed. We've reworked the logic behind our application to prevent such anomalies in the future and ensure the utmost integrity of our platform.
Please rest assured that we are continuously learning from past challenges and making earnest efforts every day to enhance the reliability and efficiency of our app. We understand the gravity of the issues you faced, and our commitment to ensuring they don't reoccur is unwavering.
Thank you for choosing us and for sharing your feedback, which has been instrumental in driving significant improvements. 🤗
Warm regards,
Begaiym, Reputation Manager!
Amazing app, best customer service and support. BRAVO!!! Reached them a couple of times, and got an immediate response.
Hello there team at Hobby Sense,😻
Thank you very much for taking the time to share your review. It means the world to us since we make every effort to deliver the best product and effective support.
Such encouragement proves that there is a huge sense in all that we do. We deeply appreciate that you have chosen us and we will go beyond and above to meet all your expectations!🤍
Amazing app that provides exactly what I need as far as wishlist and social login capabilities for my website. Customer service was fast and helpful. Would definitely recommend to anyone!
Jakarta Carpets, it feels so rewarding to receive such a sweet review from you! 😇
We are so happy to see that our customer service satisfied your expectations. Thank you too for your support!
We use Growave for product reviews and questions, as well as our store's reward program service provider - and the platform performs excellently. It was easily integrated into our newly updated theme and the customization elements are great! Their support squad is also excellent, super cordial & timely with their responses - not to mention helpful and thorough! The Growave team is also very proactive - they want to make things right and make sure as the user you are satisfied. Highly recommend.
Wow, the TurntableLab team!
You literally made our day great! Thank you so much for such warm and kind words 😍. We at Growave always strive to be proactive, as your good experience with us is our top priority!
We wish you great sales at the upcoming BFCM 2021! 🥰🙏
Great service. Though were some problem with our theme, and some request, they can always reach and help us solve quickly.
Good day Team at VisoOne Eyewear🌞
Thanks so much for having time and sharing your experience with us in that wonderful review💕
We always strive to perform the best customer service and all team of our company does their best to make an excellent app with its great features. We do understand the importance of being prompt in responding and finding solutions to our customers’ queries, and we are so thrilled that we hit the mark for you⭐
We strongly believe in fruitful cooperation for many years and from our side, we will do all possible for that🤗
The app is great. It works out really good. It's easy to use and their customer service is the most helpful ever! I would really recommend it. It´s like having lots of useful apps in 1.