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I've been using Growave for years to offer customers the ability to add photos to their reviews and for the loyalty program so they can earn points on purchases. I love the Wishlist feature too! It's easy to customize the widgets to be on-brand, and the team has been super helpful to even further customize my widgets! I've never had any issues with Growave messing up my store code and the widgets load quickly so as not to slow down the user experience. Over the years I've let go of many apps but never this one :)
Dear Daniela at the Suniela Beach team,
Thank you so much for your kind and thoughtful feedback! We're absolutely thrilled to hear that Growave has been such a valuable tool for your business over the years. 🙌
It's wonderful that our features have been helping to enhance your customer experience. We're also glad to know that our support team has been able to assist you with customizations to fit your brand perfectly.
Your satisfaction means a lot to us, and we remain dedicated to providing reliable service that ensures your store's performance stays top-notch.
We truly appreciate your continued trust and loyalty, and we're excited to keep helping your business thrive. If you ever need anything, please feel free to reach out. We're always here for you!
Thank you again for being such a valued part of the Growave family! 💙
Kindest regards,
Customer Support Team
I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a new 2.0 Dashboard rollout on 15 Mar and I will lose access to my dashboard, and my current plan is no longer offered.
Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!
That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.
I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)
Truly disappointed.
Hi, the team at IREN Shizen,
Thank you for sharing your feedback. We truly appreciate your early support and the time you’ve invested in integrating Growave into your stores—it means a lot to us!
We recently sent you a personalized offer to help ensure a smooth transition. When you have a moment, could you check your email and let us know your thoughts? We’d be happy to go over any questions and find the best solution for you.💌
To clarify, Growave 2.0 isn’t just a dashboard update—it’s a complete rebuild of our platform, designed to bring enhanced functionality, better performance, and more value to your business. We’re continuously rolling out improvements to provide the best possible experience, and these updates are reflected in our pricing structure to ensure we can keep delivering top-tier solutions for all our customers.
We understand that changes like this can be unexpected, and we truly appreciate your ongoing trust in Growave. Our goal is to support your business in every way we can, so please don’t hesitate to reach out—we’d love to help!🚀
Kind regards,
The Growave Team
英語でのやり取りになりますが、迅速に対応いただけサポートは万全です。
Dear Yuko and the team at Patchouli,
Thank you so much for your amazing feedback! 🌟
We truly appreciate you taking the time to share your experience with us.
We’re thrilled to hear that you found our app and the service we provide helpful and that our team was able to assist you effectively.
Your kind words about our app are very invaluable to us. ❤️
If you ever need anything else, please don’t hesitate to reach out. We’re always here to help! 😊
Best regards,
Customer Support Team
Great app w/ great support. Would absolutely recommend!
Hello, team at Inner Mountain Outfitters,
Thank you so much for your 5-star review! ⭐️ We truly appreciate your support and are delighted to hear that our app is helping you to improve your shop. Your feedback means a lot to us and motivates us to keep improving. We strive to provide the best experience possible, and it’s great to know we’re meeting your expectations!
If you ever have any questions or suggestions, feel free to reach out. We’re always happy to help! Thanks again for being a valued user! 😊
Kind regards,
Growave Support team
Truly Appreciate the migration support manager and tech team!
We were having issues with legacy version but they made the migration so easy and quick! Super nice and fast :)
They also made custom changes for our membership page links and it's flawless. Thank you so much Maryam and her tech team!
Dear Younghoo at the Elago team,
Thank you so much for your kind words! We’re thrilled to hear that the migration process went smoothly and quickly. We always strive to make these transitions as seamless as possible, and we’re so glad our team was able to assist you with the process. 🙌
Rest assured, we will pass along your heartfelt thanks to Maryam and our tech specialists. They will be so pleased to know their efforts have made such a positive impact. 🤗
We’re always happy to help with any further adjustments to ensure everything looks perfect and aligns beautifully with your brand. If you need any additional support or have further requests, please don’t hesitate to reach out. We’re here to ensure everything continues to run effortlessly and to your satisfaction.
Thank you again for your trust and appreciation. It’s truly a pleasure working with you! 💖
Warmest regards,
Customer Support Team
A great app, and a great support team. We've used the application since we opened our physical and virtual doors. Seamless integration with our POS, and regular updates to the application included in the monthly fee.
Whenever I've needed support of migration support, it's been quick and carried out well.
Can't fault the app or the team!
Dear team at Sole Mate,
Thank you so much for the amazing review! We're glad to hear that our app and support team have been such a positive part of your journey since day one. It's great to know the integration with your Shopify POS system has been seamless.
We truly appreciate your kind words about our support, we're always here to help!
Thanks again for choosing us, and we look forward to continuing to support your business. 🩷
Kindest regards,
Janat
Customer Support Team
Been with Growave for a while, over a year now. Everything has been good. Email yesterday stating new 2.0 Dashboard rollout on 3/15 and I will lose access to my dashboard, and my current plan is no longer offered, the $9 sub is now a $49 monthly sub. As a small business owner I can't eat that monthly price increase for essentially the same product. I used the Loyalty/Rewards and Reviews portion and once I got it all ironed out it seemed to work good. and my customers liked it. Not anymore! I give 3 stars cause the tech worked, it was reliable, but the end results of no options to continue for small business I leave 3 Stars. Good luck!
Dear team at Bedlam Beard Company,
Thank you for sharing your feedback and for being a valued Growave user. We truly appreciate your support and understand that the recent changes can be challenging. We sincerely apologize for any inconvenience this has caused and want you to know that your experience matters to us.
Our goal with Growave 2.0 is to deliver an enhanced experience with improved functionality and overall app performance. However, we recognize that every business has unique needs and budgets, and we are committed to finding solutions that work for you. Your success is important to us, and we deeply value our relationship with you✨.
We have reached out to you directly to address your concerns and would love to explore possible solutions together. Our team is here to support you and find a way to continue our cooperation in a way that aligns with your business goals. Please don’t hesitate to connect with us—we’re committed to helping you through this transition😊.
Thank you again for your honest feedback and for giving us the opportunity to improve. We look forward to hearing from you🙏🏻.
Best regards,
Begi from the Growave Support Team.
Growave: Loyalty & Wishlist has been a fantastic addition to our store! We use only the wishlist feature, and it works flawlessly, providing a smooth and user-friendly experience for our customers. What truly stands out is their support team—always quick to respond and genuinely helpful. Even though we’re using just one feature, we feel valued as a customer, and that speaks volumes about their service. Highly recommend!
Dear ROSES AND LACE team,
Thank you so much for taking the time to share your experience with Growave! 🌟
We're thrilled to hear that our wishlist feature is delivering a seamless experience for your customers and that our support team consistently meets your expectations. Our team is committed to offering top-notch support and ensuring all your questions are addressed.🎉
If you ever need assistance, please feel free to contact us – we're always here to help you!😊
Warm regards,
Syrgak
Growave support is incredibly responsive and helpful. The app itself is wonderful and I love that I can offer my customers rewards and wishlist capabilities on a small store budget
Hello, team at Persephone's Hearth,
We truly appreciate your kind words and your support! 😍
It’s always a pleasure to help, and we’re so glad Growave is bringing value to your store.
If you ever need anything, don’t hesitate to reach out—we’re always here for you💫
Kind regards,
Janat
Customer Support Team
Great app. Great tech support. They stayed on the chat with me over an hour and helped me with some back-end issues I could not figure out on my own. Thanks again. For the help.
Hey, the team at Sonnier Beauty Supply!
Wow, thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience. It’s great to hear that our team could assist you with your back-end issues and provide the support you need.
We’re always here to help, so if you ever have any more questions or need further assistance, don’t hesitate to reach out. Thanks again for your kind words—it means a lot to us!
Wishing you all the best,
The Customer Support Team