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Growave's customer service is enough to make the app worth it without all of the awesome features of the app itself. They truly care about their clients which is invaluable. I'm looking forward to watching it all in action!
Dear Twilight Kisses Team & Ryana,
Your kind words have truly brightened our day! 🌟 Knowing that our customer service has made such a meaningful impact means the world to us. We strive to not only provide great features but also to build genuine connections with our amazing clients—like you!
We’re so excited for you to experience Growave in full swing and can’t wait to see your journey unfold. If you ever need anything, we’re always here, ready to assist with the same dedication and care.
Wishing you endless success and happiness!
With gratitude,
Ayana
Growave Team 💜
Growave support is incredibly responsive and helpful. The app itself is wonderful and I love that I can offer my customers rewards and wishlist capabilities on a small store budget
Hello, team at Persephone's Hearth,
We truly appreciate your kind words and your support! 😍
It’s always a pleasure to help, and we’re so glad Growave is bringing value to your store.
If you ever need anything, don’t hesitate to reach out—we’re always here for you💫
Kind regards,
Janat
Customer Support Team
Thank you for the extremely fast update and technical support. You guys are great! Thanks Yzat!
Dear team at Hammer Nutrition CEE,
Thank you so much for your kind feedback! We're glad to hear that you were pleased with the technical support provided. 🤩
Delivering timely and efficient service is something we prioritize, so it’s fantastic to know that we were able to meet your needs.
Your words mean a lot to us, and we’ll be sure to share your appreciation with Yzat and the rest of the team. It’s always rewarding to hear that we’ve made a positive impact on your experience.
We’re committed to supporting you throughout your journey, so if you ever need further assistance or have any questions in the future, please don’t hesitate to reach out. We're always here to help!
Thank you again for being such a valued part of the Growave community. We look forward to continuing to support your success! 🌟
Wishing you all the best,
Customer Support Team
I am satisfied with the review function.
Joomart in support was quick to respond to my questions about the layout!
Dear team at ハイランダー公式ストア,
Thank you so much for your glowing 5-star review! 🌟
We’re delighted to hear that you’re satisfied with the review function and that I was able to address your layout questions promptly. Your kind words truly motivate us to keep delivering top-notch support and solutions tailored to your needs.
If there’s ever anything more we can do to enhance your experience, don’t hesitate to reach out. We’re always here to help you take your store to new heights!
Wishing you continued success,
Joomart
Customer Support Manager
UPDATE: The Growave Team has been amazing to help rectify this and assist with all setup. They've gone above and beyond to rebuild goodwill and create smooth systems going forward. So appreciated!
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First of all, the app itself seems great. We haven't launched it yet and are still setting up our program. However, this app does not have a "setup" mode. There is a big banner on multiple pages that says, "Action required - Growave is not activated." One would interpret this to mean that it's safe to set the app up and play with settings to see what works best for our shop.
Nope. Everything is live immediately. Growave emailed several customers that they earned points in a rewards system we haven't launched, and it requested reviews from people without permission, too. We're not even sure we want to use the reviews feature.
I was mortified and had to have Growave customer service send me .csv files of those contacted (because I couldn't even find WHO got emails). It was pure luck I discovered people had been contacted at all.
This is an embarrassingly huge flaw. I tested other apps before testing Growave, and those apps didn't reach out to customers without giving me a head's up, notification, or some sort of permission wall.
If there are settings in the backend that trigger communications, those need to be CLEARLY labeled. Because if "Growave isn't activated" doesn't actually mean "Growave isn't activated," then there is literally no way to know the customer-facing implications of simply creating a reward system framework.
Hello, Pintuck & Purl team,
Thank you for sharing your feedback regarding the onboarding process. We completely understand your concerns about the notifications that were sent without explicit permission. The reason for this behavior is that when you enable the feature, the notifications become active automatically. However, these emails can be disabled in our notification center to prevent your customers from receiving any unexpected communications. Please note that the message "Action required - Growave is not activated. Widgets will only be displayed once you enable Growave's app embed" is related to our front-end widgets.
I have forwarded a request to our development team to help clarify this process and ensure that our warnings accurately reflect how notifications work.
Additionally, we've reached out to you via email to better understand your needs and work toward your complete satisfaction.
Best regards,
Binazir
Head of Customer Support Team
Growave
Great Customer service! Very accommodating to my needs and super responsive.
Dear team at Lolo - Modern Mexican Mercadito 🥰!
Thank you for taking the time to share your feedback with us! We’re delighted to hear that you had a positive experience with our customer service. Providing prompt and accommodating support to our valued customers like you is always our top priority.
If there’s anything further we can assist you with or if you have any additional feedback, please don’t hesitate to reach out. We’re always here to help!
Thank you for choosing Growave 🌊.
Best regards,
Customer Support Team
Very satisfied. When encountering difficulties, the customer service will also patiently answer until helping to solve it. Very professional
Dear Cozyology Curtains team,
Thank you so much for your kind words!🌟 We're thrilled to hear that you are very satisfied with our service.
Our team is dedicated to providing professional support and ensuring that all your questions are answered ❤️
If you ever need anything else, please don’t hesitate to reach out. We’re always here to help! 😊
Best regards,
Saule
Customer Support Team
Very responsive and helpful with enquiries. Thank you to Janat for helping me fix an issue!
Hi Louise and the team at Oscha Slings,
Thank you so much for sharing your kind review! 😊 I’m thrilled I could assist you promptly. Your feedback truly means the world to us and inspires our team to continue delivering exceptional support.
I look forward to providing more assistance as our collaboration grows. 💕
Best wishes,
Janat
Customer Support Manager
Janat helped me with my enquiry.
I was supported and my issue resolved!
Love the app and love the support.
Dear Faith,
Thank you so much for your wonderful feedback! I'm absolutely delighted to hear that you were happy with the support. It’s always a pleasure to assist, and I'm thrilled that you love the app!
If you have any questions in the future or need any further assistance, please don’t hesitate to reach out, we are here to help! 😊
Best wishes,
Janat
Customer Support Manager
I will recommend this plugin to others. I really value the speed at which customer service handles inquiries, and they’ve done an excellent job in this regard.
Dear Eureka Ergonomic team,
Thank you so much for your kind words and for recommending our app to others!🌟
We’re thrilled to hear that you value the speed and quality of our customer service.
Our team works hard to ensure that all inquiries are handled promptly and effectively, and your feedback truly motivates us to keep improving.❤️
If you ever need anything else, please don’t hesitate to reach out. We’re always here to help! 😊
Best regards,
Customer Support Team