评论 (2,138)
优化
-
按评分
This app is fantastic and provides a great review sharing / rewards experience. It is important to note, however, that you MUST reach out to them through their customer service messenger to make sure they integrate their app to its fullest potential. They know what they're doing, so it is really not a pain.
Dear team at Ruby and Roses Yarn,
My deepest gratitude to you for your wonderful review! 💖
Every word of each customer is important to us. Our main priority is to help people get acquainted with our amazing app and assist with integration to ensure your user experience is smoothest.
The greatest satisfaction for us is to see your business flourish.
Thank you so much for your trust! We will always support you and provide you with the best possible service.
Ayana,
Growave Support team! 💫
We've been with Growave now for over 4 months and the experience has been excellent. Very proactive and responsive customer service - very helpful to us in leveraging the platform to best suit our needs and to answer questions and remind us to perform key API updates, etc so as to not disturb our course of business. i'm truly impressed - my customers love the rewards program, reviews and the wishlist. I love the easy integration Klaviyo. It's definitely helped us retain loyal customers. So worth it. Thank you Growave team for everything you do.
Dear team at RIDE OR DIE EQUESTRIAN SHOP,
We are incredibly grateful for your kind words, trust, and continued support. It is significant to us that your business only thrives, so we do our best to make sure you are satisfied with the service we provide. ✨
We are delighted to hear that you and your dear customers like our application and the functionality we offer.
Your feedback is valuable to our entire team, thank you very much for staying with us!
Saule,
Growave Support team 💕
Really loving this app! Very helpful and knowledgeable
Hello Wander + Lust Jewelry team,
Thank you so much for taking the time to leave us a review!
Your feedback is incredibly important to us, and we're delighted to hear that our program is making a positive impact on your business. Ensuring your satisfaction is always our top priority, and knowing that we’ve contributed to your growth truly motivates us.
We deeply appreciate your continued support, and we’re excited to keep assisting you on your journey toward even greater success.
Kind regards,
Yzat
Growave Support Team
Although I initially left Growave to try alternatives, none matched its comprehensive features and ease of use. Growave's exceptional service and user-friendly interface made it easy to get started and see immediate revenue impacts. I highly recommend Growave for anyone seeking an all-in-one solution with outstanding customer support.
Hello DIY Craft Warehouse,
Thank you for your leaving us a review!
Your feedback is crucial for us and your satisfaction is our main priority.
We are thrilled to see how our program is helping to grow your business. Thank you again for your support!
Kind regards,
Yzat
Growave Support team
El equipo de growave se ha mostrado rapido y amable en las respuestas que he necesitado, sobre todo para entender los cambios.
La aplicación funciona muy bien hasta ahora con mi tienda
Dear team at SkinB✨,
Thank you so much for your fantastic review💖!
We’re thrilled that our team has been able to support you effectively and that the app is meeting your expectations. It’s always our goal to ensure things run smoothly for your store. Should you need any further assistance, we’re here to help!
Best regards,
Begi
Customer Support Manager.
Setting up a full-fledged Rewards Program is supposed to take weeks, right? Well with Growave it took us 2 days, with their team always on track making sure all was fully integrated with our Shopify store and customer database, MVP features activated, and ready to generate value for our customers. AND we still have more awesome additional features left on the roadmap to activate to move this program beyond our initial expectations. Hands-down a MUST for your Shopify tool stack! Thank you team at Growave!! :)
PS: ¡Si tiene la traducción al Español!
Dear Max and the team at Wain Vinoteca,
Thank you so much for the amazing 5-star review! 🌟
We're thrilled to hear that setting up your Rewards Program with Growave took just 2 days and exceeded your expectations. Our team is dedicated to ensuring seamless integration and delivering MVP features that add value for your customers.
We're excited to continue supporting you as you activate more features and take your program to the next level. Your satisfaction is our top priority, and we're always here to provide amazing support whenever you need it.
¡Gracias por tus amables palabras! If you need anything else, just let us know.
Vlad,
Customer support manager.
Uninstalled the app and received a charge, upon reaching out to them they immediately foxed the issue, I can appreciate their customer service and professionalism throughout the whole process
Hello GLAMLIFE BEAUTY Team,
On behalf of the Growave team, I would like to apologize for your negative experience with us. 💔 I have reviewed all the threads, and I am very sorry that your impression of our app was not as positive as you expected. We deeply value every merchant, and it is crucial to us that all our customers are satisfied with our app.
Regarding your refund request, we need a screenshot of the invoice to verify the billing period and compare it with Shopify's records. On my end, I have already checked with the Shopify Billing team and processed the refund to your card linked to Shopify. You should see the funds on your card within 2-5 business days.
I would like to resolve these issues together, as I sincerely do not want our cooperation to end on this note. We can arrange a call to discuss your concerns personally, and I would greatly appreciate the opportunity to hear from you. Please let me know your thoughts and reply to my email. 🙏🏻
Best regards,
Binazir
Head of Customer Support
We've been with Growave for about 3 years now and their app has grown so much in that time. It's pretty user-friendly (much better than when we first signed on). They're always developing their app to be more intuitive and have more features/compatibility which is great. While they're fairly expensive (we're on their Enterprise plan), they're actually cheaper than a lot of other apps and they give a nice discount for their yearly subscription. The best part is that their customer service and development team are VERY responsive. They're always quick to get back to you and resolve any issues that arise. They're even willing to custom code certain things to make the app fit your store.
Dear Stirling Soap Company,
Thank you immensely for sharing your thoughts with us! 😍💖 Your words truly resonate with our team's dedication to improving the Growave experience. Knowing that our efforts have positively impacted your business journey is incredibly rewarding. We're deeply committed to ensuring that our app not only meets but exceeds your expectations in terms of functionality and ease of use.
Understanding the importance of budgeting in business, we're pleased to offer competitive pricing and discounts, aiming to provide maximum value for your investment. It's heartening to hear that our customer service team has been there for you promptly and effectively whenever you need assistance.
Your partnership means the world to us, and we're genuinely grateful for the trust you've placed in Growave. Here's to many more years of collaboration and success together! 🎉🫶
Begaiym, Client Care Specialist
I have to give a shout out to the Growave support team. I haven't needed to consult them often, but the few times I have over the past year, they've responded very quickly (often within an hour!) with helpful fixes. Shopify integrations can be tricky, especially with as many features as we get in the Growave Loyalty app, but even with my custom themes, Growave support has been fast and accurate in keeping me up and running. It is greatly appreciated, especially considering how reasonably priced this app is. And with so many features under one app umbrella, once you get the hang of its configuration, it's the same for all the features. It makes backend maintenance a whole lot easier. I use a lot of apps in my shop and Growave's are the best.
Hi, the team at Geek Out of Water Beauty,
Thank you for the fantastic review 💜! We loved being of service to you and hope we can assist you again soon. You are rock 🤘.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our service. Every tool and feature was created with care about you and your customers.
We are very happy to have met your expectations 💜.
Binazir,
Head of Customer Support team
Great customer service - very responsive and always helpful!
Dear Calla Shoes Team 🥰,
We wanted to extend our heartfelt thanks for taking the time to leave a 5-star review!
Your feedback means a lot to us and helps us continue to improve our products and services.
We're thrilled to hear that you had a positive experience and that our product met your expectations.
If you have any further comments or suggestions, please don't hesitate to share. We're always here to listen and assist.
Thank you once again for your support!
Best regards,
Kani
Growave Support Team