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Great support - We were combining sites and they helped transfer the questions/answers and reviews over from the old site to the new site.
Hi Bimson Power Team!
Thanks a lot for your valuable review 🤗.
We always strive to fulfill the expectations of our beloved customers and it means a lot to us to know your thoughts about the efforts we put into work. We do appreciate your kind words and are ready to help you further on your journey with us.
All the best,
Growave Team ❤!
I have been using Growave's loyalty app for some months already. I gave 5 stars before because the technical support team (Tina and Alex) was amazing but suddenly the support team was changed and now it takes hours to get an answer from the support team. Sorry Growave but we customers evaluate an app not only for its technical features but also for the support we get from the team behind the app when it comes to questions or issues.
Update (2023-01-19): I was contacted by the lead of technical support, she apologized and is trying to improve customer service. So far technical support seems to have gotten better but I have not requested too much support lately so I'll keep updating my score based on my experience.
Update (2023-05-04): Customer service is getting better, I usually don't get immediate answers but my questions are answered and my requests are fulfilled within a few hours. Fixing complex bugs that I have reported takes some time but they are eventually fixed. It's fair to recognize Growave's efforts so I'm giving 5 stars now. Keep up the good work Growave!
Dear team at EcoKidsLand,
Thank you for taking the time to update your review, our team highly appreciates it! 😇
Please be assured that we took into account your feedback and made a huge effort to improve the skills of our Support team. Thank you for helping us to be better ✨.
We truly believe that you won't face any issues you mentioned in your review since our team sincerely regrets about them and already eliminated them.
Please feel free to reach out if any time. The support team is 24/7 is here to assist you. 🙌🏻
Fantastic app, great price and above all, unmatched customer support. Janat was very helpful! Thank you!
Dear Cazza Petite & Zacks team,
Thank you for your kind words and for supporting our product. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! 💖
Janat,
Growave Support team.
Growave is an exceptional app that efficiently fulfills its purpose, eliminating the need for three separate apps. The support team is notably proficient, with Aidana standing out due to her swift responses, clarity, and precision.
Dear team of Prime HODL,
We’re so grateful that you took the time to share your feedback with us 🥰. It’s our pleasure to serve customers like you ✨. You motivate us to be better!
Please let us know whenever you need our help 🙌🏻!
Very good app, no problems by far and surely would recommend to others. Very Important - Customer service on a level we would expect to be... Pleasure to deal with Tina today www.PierreFrancis.co.uk
We would like to express our earnest gratitude to you for leaving such a lovely review team at Pierre Francis🙏🏻❤️,
You made our day bright and full of sense with your kind words and appreciation. Thank you so much for your recommendation and support. Btw, Tina is over the moon that you mentioned her name😍.
May you provide us with enough opportunities to serve you more and more🥳.
Amazing Customer Service! I love the features this app adds to my website however I can not say enough about their customer service! There have been a couple of times when things weren't showing up correctly & when I emailed the customer service team they responded quickly & resolved the problem. They have amazing communication & are definitely on top of things. Thank you for all of your help!
Dear Calla and Friends team,
We're thrilled to receive your praise for our customer service! Thank you for acknowledging the quick response and effective problem-solving from our team. 😍
At Growave, customer satisfaction is our top priority, and your feedback confirms we're on the right track. We're here to support your website's success, and we appreciate your shout-out.
Please reach out anytime you need assistance – we're always here to help. 🤗
Best wishes,
Begaiym, Reputation Manager
This app has opened the door to a lot of new possibilities for my business. We have a rapidly growing membership base and also able to collect reviews by giving the members a good incentive. The support team is also always super supportive and very fast to respond!
Dear team at DAMDAM,
Thank you for your detailed review of your experience with Growave✨. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it.
Thanks again and have an amazing day❤️!
The support team is really helpful! Which makes sure the issue resolved completely. I'm sure that Growave can help us to improve, no matter UX/ sales!
Good day team at C For Corner👋🏻,
Thank you for believing in us. We promise to always provide you with the excellent service that you deserve, and we hope that our relationship this season will turn out to be epically cool and fruitful.
We are committed to serving you with excellence for years to come🤗❤️.
I cannot fault this app. The product is amazing. More than the product, the support from the team (Tattu in particular) has been stellar. Thanks, Growave.
Wow, Sexy Beast! Thank you so much for taking the time to leave an excellent rating. ⭐
We are so happy to see that you are loving Growave & enjoying all of our features, especially now that they are fully adjusted and fit your store. 😍
Special thanks for mentioning our support team. Tattu and her colleagues were over the moon reading your review. Thanks for letting us know that we’re doing right!
All the best for you and your business! ❤️
I have tried other Loyalty apps before and none of them have the ease of setup and implementation as Growave. The out of the box options already have a beautiful modals and you can style to make it on brand.
Usually the Support for many Shopify apps offer good Support, but they go above and beyond. Besides that their UI is simple and easy to navigate, offer full flexibility on how to setup your points/rewards and their Shoppable Instagram modal is incredible and, in a few days, drove more revenue than I expected. Highly recommended!
Heyyy amazing Bunny Bumm!!!
We are so happy that you shared your thoughts on our app 🥰. Your words mean a lot to all of the members of the Growave family 👏🏻.
You are the reason why we are still delivering high-quality service throughout the years, and this has already become an enjoyable routine that we love doing each day 😇.
Happy Growaving 🥰!