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Excellent job and great customer service and support. Had a couple issues with my site they fixed them immediately.
A couple of issues came up, but it was a user error. I had updated my Shopify pages for SEO and accidentally deleted the coding that makes Wishlist, Refer a friend, and Loyalty program Landing Pages appear on my site. It took three days for them to figure out how I wanted it reinstalled, due to the language barrier I believe, but it looks great now. Thank goodness for 24/7 help.
Hi Melendy and THE HOUSE OF BLONDIE team!
We really appreciate your feedback. Thanks to people like you we have a chance to grow and provide better service to more clients 🤗!
We do admit that in total it took 3 days to solve the issue. Growave Team always wants to take care of each and every detail which can bring additional questions coming up further. Additionally, attentiveness and providing a good experience to every client is a top priority for us, therefore, we spend extra time on every request we are receiving. Moreover, we try to investigate thoroughly while resolving the merchant's queries which again can lead to taking some extra time. I really hope for your understanding on this matter 😊!
We really appreciate you being a customer and are here for you anytime 🙌.
After using different popular apps to manage reviews like Loox, Stamped.io and Yotpot. I was so frustrated with their high prices relatively to the low value and quality you get of their apps. Switching to Growave was the best thing I did, not only you get better value for a cheaper price but also many other feature I wasn't thinking of in addition to their great support and quick reply. They will help you with any issue in your store! HIGHLY RECOMMENDED!
Great app, better company and customer service! I was looking for an affordable and simple referral program to launch on my site; one that wasn't points or rewards based, but simply offered a discount code in exchange for social sharing. You'd be surprised at how difficult that is to find in the Shopify app store.
SSW was 95% of the way there for what I needed. So I reached out to their team and asked if they could make a few modifications to the code to get me to 100%. The founder himself got back to me and made the needed changes within 24 hours! It's now up and running and looking good. I'm excited to explore the other apps that SSW offers going forward as well.
Powerful app with AMAZING customer support with quick response and resolution time! Tattu and her team were really patient with me to help me integrate the app with my required features in a very timely manner. Love the modern-looking app features! Highly recommend.
Thank you so much for your kind words and for recommending Growave. ✨
You’re absolutely right, Tattu and her team performs an amazing customer support. Despite the time zone difference with most of our customers’ countries, our support & development team always tries their best to respond quickly and to fulfill our customers’ requests in a timely manner.
Your review means a lot to us and lets us know we’re on the right track! 😊
Thanks again! 💕
It's all in one App with amazing features. I love the support team who always ready to help us and make all the changes requested in minutes and they will guide on the steps on doing the changes.
I use this app for wishlist, reviews, rewards, referrals, and shop instagram feature. I LOVE their support team -- they are always available to help with nearly any request. TOP NOTCH. I wish the app had a better UX. It feels a bit elementary in terms of design (especially when compared to others like LOOX). It would be nice if I was able to use my own developer to make the changes I want design wise, however the way the app works, if you make any changes to the css files, they get overwritten when the app updates. Overall 4/5 --- amazing functionality and support team, but room to improve on the overall design and customization.
Dear ROYAL CODES 🥰
First of all, thank you so much for your review. So happy to know that you are enjoying Growave so far 🙉
Also, we do appreciate the time you took to share the honest feedback of your experience with us. We always try to exceed our customers’ expectations and are always ready to go the extra mile to help them to get what they want. All teams, here at Growave, are constantly working on the improvement of our app and current features and feedbacks like yours are really important to us. However, as Alex has already informed you recently, due to the policy of the app, we are not able to fulfill all the custom requests of our merchants as of now, we immensely appreciate your understanding 😌
We would love to help you further and make your growth as faster and easier as possible.
Cheers, and wishing you a great weekend ahead ❤️
Perfect.
Tattu and the team are super helpful, the app so smart and cool - 10/10 for me.
Thank you very much!
Hubba-Hubba! Million thanks for this magnificent Review team at מרצ' אנימה ומנגה.
We are on top of the world right now and of course, we will be very glad to pass the message to Tattu and the rest of the team ☺️
We do our utmost to provide top-notch service and it is an honor to get such lovely feedback regarding it, you have made our day.
Thank you so much for your kind appreciation and for staying with us ❤️
Great app and great service customer very helpfull and fast answering thank you very much recommended
It's our pleasure to serve you! And thank youuu for the amazing review! <3
By the way, don’t forget to check our Reviews functionality! We believe you may find it helpful and of course, we are always ready and happy to integrate and perfectly fit it to your store design!~
We're new to Social Shop Wave and are very excited about it - it ticks all the boxes. I love that our customers can directly shop our Instagram and the intelligent way our products are gathered and showcased to our users for an easy and super-visual shopping experience. Kayls has been fantastic in providing fast and friendly support - the best app customer experience we've had by a long shot. THANK YOU :)