Growave ‑ 忠诚计划、产品评价、奖励、愿望清单
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Generally a good app at a good price.
We are using the Klaviyo integration and sending reviews and follow ups with Klaviyo.
There was an issue with the way our external email devs set up the Review requests that some reviews were credited to the wrong customers. When first identifying the issue and reaching out to the Growave support team, they were quite defensive looking for reasons that our observation was incorrect and that the reviews were with the correct customers. Instead of being accepting of issue and working together in trouble shooting to find the root cause.
Hi Norman,
Thanks for updating your review and for your honest feedback.
We're sorry our initial response came across as defensive. That wasn't our intention, and we appreciate you working with us to identify the root cause. Your feedback is helpful, and we'll keep it in mind going forward.
Thanks again for your time and support.
Kind regards,
Growave team
powerful apps and nice support. Most functions is very well. But the price is too high
Dear team at NiceHCK Audio,
Thank you for sharing your feedback and for your kind words about our powerful apps and support team. We’re glad to hear that you find most of our functions to be effective and that our support has been helpful to you. ❤️
We understand that pricing is a significant consideration, and we are continuously working to ensure that the value we provide through our features and support justifies the investment. Your feedback is important to us, and we’re committed to delivering even more value to our customers.
If you have any specific concerns about pricing or would like to discuss how we can further support your business, please feel free to reach out. We’re here to help and appreciate your continued partnership.
Best regards,
Binazir
Head of Customer Support Team
Growave
We’ve been using Growave for a while now, and it has become an essential part of our Shopify store. The app is easy to set up and customize, and the features have helped us significantly increase customer engagement.
The support team is always quick to respond and very helpful whenever we have questions. Overall, a great experience, highly recommend Growave to any brand looking to strengthen their community and improve customer experience.
Hello, We Are Knitters team,
Thank you so much for your feedback!
We are really happy to see that our App is boosting your shop's sales.
We are also excited to see that you have installed our App in your second shop and are ready to launch it!
Our team is doing its best to meet your expectations and add new features!
Thank you very much!
Best regards,
Joel
I have only been using Growave for a short time, and as a small business we are on a small plan, but I have to say that the customer service is excellent and the integration is smooth. There are a few features I'd like to see in Customer Reviews - particularly in being able to access information on who has been sent a review and when and being able to manually resend - features I had in my last integration. But overall very happy with the service and look forward to more updates to make it easier for me to engage with my customers.
Dear Wine at Home Team,
Thank you so much for your thoughtful review — we truly appreciate you taking the time to share your experience with Growave. 💖
It’s wonderful to hear that the integration has gone smoothly and that our support team has been able to assist you effectively. Your trust means a great deal to us, and we're genuinely grateful for the opportunity to be part of your journey.
We also appreciate your feedback regarding the Customer Reviews feature. Suggestions like yours help us better understand what matters most to our merchants and play a key role in shaping future improvements. ✨
If there’s ever anything you need, please don’t hesitate to reach out — we’re always just a message away and genuinely happy to support you.
With warmest wishes,
The Growave Support Team
Edit: With Growave V2, the platform seems more stable. Support is responsive and good at resolving issues. Still, the occasional bug but that is to be expected I suppose. We highly recommend Growave for your store.
Growave promises an all-in-one marketing solution. At first glance, this seems to be true, but we're in the process of incorporating it into our brand-new website, which isn't even live yet, and we're running into bug after bug. The support eventually resolves them, but then we run into something else that doesn't work.
They say we're the only ones impacted by these bugs, which I highly doubt since we're a fresh store with no legacy and few other apps.
We like the promise of it but have been pretty disappointed so far. We hope our experience will increase soon, or we'll have to start looking at alternatives.
Hello, De Spelletjes Vrienden team,
Thank you for taking the time to share your thoughts with us. We greatly value feedback from all our clients, as it helps us refine and improve our services.
Localized bugs can occasionally arise and may differ from client to client. Our team worked diligently to identify and resolve the issue as quickly as possible.
We recognize the importance of a seamless experience, especially when setting up a new store. We remain dedicated to enhancing your experience with Growave. If you have any further concerns or require additional assistance, please don’t hesitate to reach out directly.
Thank you for choosing Growave. 💙
Best regards,
Binazir
Head of Customer Support Team
Growave
The Growave Support is very helpful and help you with all your customizations wishes. The app itself has limited features for evaluation. It's not so easy to evaluate how the tool works for customers. There are deviations in the numbers and it is difficult to recognize whether the tool is really working for our community. That's why i give only 4 stars.
Apart from that we are happy with Growave. It's nice too to have different options in one tool (reviews, wishlist, referral, ...)
Dear GREENFORCE team,
Thank you for taking the time to share your detailed feedback and for your kind words about our support team. We’re delighted to hear that you found our team helpful in addressing your customization needs.
We understand your concerns regarding feature evaluation and tracking results. We continuously work to improve our app and provide tools that offer clear and accurate insights into performance. If you’d like, we can arrange a call or provide a detailed guide to help you better evaluate the tool’s impact on your community.
Your input is invaluable to us as we strive to enhance our platform to meet our clients’ needs. We’re thrilled to know you’re happy with Growave overall, and we’re committed to ensuring your satisfaction going forward. 😇
Best regards,
Binazir
Head of Customer Support Team
Growave
After I left a bad review expressing my frustration and disappointment with the functionality of this app, Growave have been in contact and sorted all the issues. The app is back functioning well now and the loyalty programme is very popular and well received by my customers. I still have the issue every now and again with an undelivered email, particularly to BT customers, so that’s why I have knocked off a star.
Dear Phoenix Florals Team,
Thank you for revisiting your review! We’re thrilled to hear that we could resolve your issues and that our loyalty program is delivering value to your customers. Your feedback is incredibly important to us and helps drive continuous improvement.
Regarding the email delivery challenges you mentioned, we’re pleased to share that all issues have been fully resolved. You can now count on seamless functionality moving forward.
Your continued trust and support mean a great deal to us. If you have any further questions or suggestions, please don’t hesitate to reach out. We’re here to ensure your experience with Growave remains exceptional. 💖
Best regards,
Binazir
Head of Customer Support Team
Growave
Customer service is knowledgeable about the apps and able to answer enquiry within acceptable timeframe. However that's some limitation which they could not do from their end and will need to be specific and clear on the request or enquiry so that they will be able to provide the best solution to your matters. Overall Growave provides what we needs and hope to see the suggestion submitted to be implemented.
Dear Lee and prettyFIT team,😍
We appreciate your feedback on our customer service. We're pleased to hear about our team's knowledge and timely responses.
Your input holds significant value to us, and we are sincerely committed to continual improvement. We also hope to implement your suggestions soon. Thank you for choosing Growave! 💖
Begaiym,
Reputation Manager!
Great app for loyalty programs and wishlist creation! Very intuitive, easy to use on both ends! Growave team is also extremely helpful in solving all sorts of issues - smooth communication, timely responses and fast problem solving. Highly recommend it! I've tried a couple of similar apps and so far Growave is the best, definitely worth it.
However, update to 2.0 version changed the reviewer's name presentation function which I personally find absurd. After the update, in the free version, client's full name and surname are visible under the review, and if you want to keep your Client's information private and only show the surname's first letter, well, then you need to upgrade to a paid plan. Shouldn't privacy be a default option? I understand that you want to give Store Owners flexibility, and that's amazing, but keeping Client's surname hidden is such a weird thing to ask us to pay for.
What I love about the update is the new design, it's clean and professional. Thanks for that.
Dear team at Preloved Branded,
Thank you so much for your kind words! We are thrilled that you enjoyed our app and had such a great experience with our support team🥰.
We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thank you for sharing your experience and for choosing Growave🙌🏻!
Janat,
Growave Support team.
英語で問い合わせは大変ですが、すぐに返信くれてサポートを迅速にしてくれてるのでとても助かっています！
Hello Team at 15/e Organic,
Thank you so much for your kind review! 🩷
We’re thrilled to hear that our support team has been quick and helpful in addressing your inquiries. We truly understand the importance of smooth communication, and we’re committed to improving the experience so you can reach out in any language you prefer. Your feedback is incredibly valuable to us, and we’re always here to assist with anything you need.
Please don’t hesitate to reach out if there’s anything else we can help with.
Warm regards,
The Growave Support Team
こんにちは、15/e Organic チームの皆様、
素晴らしいレビューをいただき、ありがとうございます！🩷
サポートチームが迅速で役立つ対応をしているとのお言葉をいただき、大変嬉しく思います。円滑なコミュニケーションの重要性を理解しており、今後はご希望の言語でより簡単にご連絡いただけるよう改善してまいります。いただいたフィードバックは非常に貴重であり、今後とも何かお手伝いできることがあれば、どうぞご遠慮なくお知らせください。
他にお力になれることがあれば、いつでもご連絡ください！
よろしくお願いいたします、
Growave サポートチーム
